Suggested products
Helpshift vs Freshdesk Comparison
At a Glance
Live Chat Software
Help Desk Software
Overview
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi… Learn more
Enterprise
Mid Market
Small Business
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level… Learn more
Enterprise
Mid Market
Small Business
Pricing
Feedback +Plan
$0
Per Month
Starter Plan
$150
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Started
$0
Per Month
Growth
$14
Per Month
Pro
$14
Per Month
Enterprise
$19
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Pros & Cons
Helpshift Pros
There is not sufficient information
Helpshift Cons
There is not sufficient information
Freshdesk Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Cons
- Some key features like AI are only available on the most expensive plan.
Screenshots
Helpshift
Freshdesk
Videos
Helpshift
Freshdesk
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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