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Methodology
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
Learn more about Crevio
At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Pro
$14.00
/ month
Growth
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
63
- 8x8
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- AppsFlyer
- Appy Pie
- Asana
- AskSpot
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CoSupport AI
- Creatio
- Desk.com
- Deskxpand
- Domain.com
- Dropbox Business
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Helpshift
- HostWP.io
- HubSpot
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Intuit Mailchimp
- Jibble
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Lindy
- Liquid Web
- Mailture
- MeisterTask
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Network Solutions
- Nimble
- Playvox
- Rewind AI
- Ring Central
- RingCentral MVP
- Segment
- SendBird
- Shopify
- Skuid
- Slack
- Smartsheet
- Supportbench
- SurveyMonkey
- Trello
- Twilio
- Typeform
- Typewise
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- Whale
- WooCommerce
- Xperify
- Zapier
- Zendesk
- Zendesk Support Suite
- Zenzap
- Zoho Assist
- Zoho Workplace
- Zonka Feedback
- noCRM.io
Total integrations:
28
- 8x8
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- AppsFlyer
- Appy Pie
- Asana
- AskSpot
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CoSupport AI
- Creatio
- Desk.com
- Deskxpand
- Domain.com
- Dropbox Business
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Helpshift
- HostWP.io
- HubSpot
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Intuit Mailchimp
- Jibble
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Lindy
- Liquid Web
- Mailture
- MeisterTask
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Network Solutions
- Nimble
- Playvox
- Rewind AI
- Ring Central
- RingCentral MVP
- Segment
- SendBird
- Shopify
- Skuid
- Slack
- Smartsheet
- Supportbench
- SurveyMonkey
- Trello
- Twilio
- Typeform
- Typewise
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- Whale
- WooCommerce
- Xperify
- Zapier
- Zendesk
- Zendesk Support Suite
- Zenzap
- Zoho Assist
- Zoho Workplace
- Zonka Feedback
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Digital Customer Service Platforms, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
