HelpCrunch vs HubSpot Service Hub
Take a look at how
HelpCrunch
and
HubSpot Service Hub
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HelpCrunch
scores
4.7
out of 5 from
204
reviews, while
HubSpot Service Hub
has been rated
4.4
out of 5 from
2172
reviews.
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Methodology
HelpCrunch
4.7
( 204 )
HubSpot Service Hub
4.4
( 2,172 )
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At a Glance
Overview
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
14
- Adobe Commerce (Magento Commerce)
- Airtable
- BigCommerce
- Canva
- Drupal
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Joomla
- Pipedrive
- PrestaShop
- Shopify
- Slack
- Squarespace
- Trello
- Wix
- Zapier
- Zendesk
Total integrations:
10
- Adobe Commerce (Magento Commerce)
- Airtable
- BigCommerce
- Canva
- Drupal
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Joomla
- Pipedrive
- PrestaShop
- Shopify
- Slack
- Squarespace
- Trello
- Wix
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By HelpCrunch
- Located in San Francisco, CA, USA
- Founded in 2016
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
