HubSpot Service Hub vs Helpshift
Take a look at how HubSpot Service Hub and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
10
- Airtable
- AppsFlyer
- Asana
- Canva
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Playvox
- Segment
- SendBird
- Shopify
- Slack
- SurveyMonkey
- Trello
- Twilio
- Zapier
- Zendesk
Total integrations:
28
- Airtable
- AppsFlyer
- Asana
- Canva
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Playvox
- Segment
- SendBird
- Shopify
- Slack
- SurveyMonkey
- Trello
- Twilio
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software, Digital Customer Service Platforms, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
