HubSpot Service Hub vs Helpshift

Take a look at how HubSpot Service Hub and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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HubSpot Service Hub Logo

HubSpot Service Hub

4.4
(2,172)
Helpshift Logo

Helpshift

4.3
(379)
At a Glance
HubSpot Service Hub Logo
HubSpot Service Hub
Starting at:
$50.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
HubSpot Service Hub Logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
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Pricing
HubSpot Service Hub Logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Pros and Cons
HubSpot Service Hub Logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Helpshift Logo
Helpshift
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
HubSpot Service Hub Logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
HubSpot Service Hub Logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HubSpot Service Hub Logo
HubSpot Service Hub
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
HubSpot Service Hub Logo
HubSpot Service Hub
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
HubSpot Service Hub Logo
HubSpot Service Hub
Total integrations: 10
  • Airtable
  • AppsFlyer
  • Asana
  • Canva
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Sheets
  • Helpdesk
  • HubSpot
  • HubSpot Email Hosting
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Helpshift Logo
Helpshift
Total integrations: 28
  • Airtable
  • AppsFlyer
  • Asana
  • Canva
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Sheets
  • Helpdesk
  • HubSpot
  • HubSpot Email Hosting
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Top Alternatives
HubSpot Service Hub Logo
HubSpot Service Hub
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
HubSpot Service Hub Logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012