HubSpot Service Hub vs LiveHelpNow
Take a look at how
HubSpot Service Hub
and
LiveHelpNow
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HubSpot Service Hub
scores
4.4
out of 5 from
2172
reviews, while
LiveHelpNow
has been rated
4.3
out of 5 from
150
reviews.
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Methodology
HubSpot Service Hub
4.4
( 2,172 )
LiveHelpNow
4.3
( 150 )
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
10
- Agile CRM
- Airtable
- BigCommerce
- Canva
- Drupal
- Gmail
- Google Analytics
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- Microsoft Teams
- Pipedrive
- Shopify
- Slack
- Squarespace
- Trello
- Wix
- Zapier
Total integrations:
16
- Agile CRM
- Airtable
- BigCommerce
- Canva
- Drupal
- Gmail
- Google Analytics
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- Microsoft Teams
- Pipedrive
- Shopify
- Slack
- Squarespace
- Trello
- Wix
- Zapier
Top Alternatives
Categories
Common categories include: Help Desk Software, Digital Customer Service Platforms, and Customer Self-Service Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
