Intercom vs Help Scout

Take a look at how Intercom and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Intercom scores 4.5 out of 5 from 2927 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Intercom Logo

Intercom

100% off 1st Year + 50% off Second
4.5
(2,927)
Help Scout Logo

Help Scout

4.4
(401)
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At a Glance
Intercom Logo
Intercom
Starting at:
$74.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Intercom Logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
Intercom screenshot 1
Intercom screenshot 2
Intercom screenshot 3
Intercom screenshot 4
Intercom screenshot 5
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
Intercom Logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Intercom Logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Intercom Logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Intercom Logo
Intercom
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Intercom Logo
Intercom
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Intercom Logo
Intercom
Total integrations: 132
  • Acquire.io
  • Agile CRM
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • Appy Pie
  • Attio
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Creatio
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Duda
  • Elastic Email
  • EngageBay
  • Enonic
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • Gmail
  • GoToWebinar
  • Google Forms
  • Google Workspace
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • HubSpot Marketing Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Intuit Mailchimp
  • Involve.Me
  • Jira Core
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Kommo
  • Landbot
  • Litmus
  • Livestorm
  • Loom
  • Mailercloud
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Microsoft Teams
  • Namecheap Website Builder
  • Neuroflash
  • Nutshell
  • OnePageCRM
  • OpenPhone
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Provide Support Live Chat
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Segment
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • SmartSuite
  • Smith.ai Live Website Chat
  • Softr
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveyMonkey
  • SurveySparrow
  • Survicate
  • Testimonial
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Ucraft
  • Userlike
  • Vero Workflows
  • Viewabo
  • WP Engine
  • Wappalyzer
  • WebinarGeek
  • Wistia
  • Wrike
  • Xperify
  • Zendesk Chat
  • Zendesk Support Suite
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Help Scout Logo
Help Scout
Total integrations: 13
  • Acquire.io
  • Agile CRM
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • Appy Pie
  • Attio
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Creatio
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Duda
  • Elastic Email
  • EngageBay
  • Enonic
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • Gmail
  • GoToWebinar
  • Google Forms
  • Google Workspace
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • HubSpot Marketing Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Intuit Mailchimp
  • Involve.Me
  • Jira Core
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Kommo
  • Landbot
  • Litmus
  • Livestorm
  • Loom
  • Mailercloud
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Microsoft Teams
  • Namecheap Website Builder
  • Neuroflash
  • Nutshell
  • OnePageCRM
  • OpenPhone
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Provide Support Live Chat
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Segment
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • SmartSuite
  • Smith.ai Live Website Chat
  • Softr
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveyMonkey
  • SurveySparrow
  • Survicate
  • Testimonial
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Ucraft
  • Userlike
  • Vero Workflows
  • Viewabo
  • WP Engine
  • Wappalyzer
  • WebinarGeek
  • Wistia
  • Wrike
  • Xperify
  • Zendesk Chat
  • Zendesk Support Suite
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Top Alternatives
Intercom Logo
Intercom
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Intercom Logo
Intercom
  • By Intercom, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2011
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011