Intercom vs Salesforce Service Cloud
Take a look at how
Intercom
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Intercom
scores
4.5
out of 5 from
2927
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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At a Glance
Overview
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
134
- Acquire.io
- Airmeet
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Attio
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Better Stack
- Bubble
- Cakemail
- Calendar
- Canny
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- Genesis Pro
- Ghost
- Gist
- GitHub
- GoToWebinar
- Google Forms
- Help.com
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot Marketing Hub
- Impact
- Inbenta Chatbots
- Insightly CRM
- Involve.Me
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Teams
- Namecheap Website Builder
- Neuroflash
- Nintex Process Platform
- Nutshell
- OpenPhone
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Populr
- Pory.io
- PostHog
- Postmark
- Quickbase
- Reputation Studio By 1440
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Salesforce Platform
- Segment
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- SmartSuite
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- Supermetrics
- SupportBee
- Supportbench
- SurveySparrow
- Survicate
- Texta.ai
- Thinkific Plus
- Time Doctor
- Trainual
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- Warmy
- WebinarGeek
- Wistia
- Wrike
- Xperify
- Zendesk Chat
- Zendesk Support Suite
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Total integrations:
6
- Acquire.io
- Airmeet
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Attio
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Better Stack
- Bubble
- Cakemail
- Calendar
- Canny
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- Genesis Pro
- Ghost
- Gist
- GitHub
- GoToWebinar
- Google Forms
- Help.com
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot Marketing Hub
- Impact
- Inbenta Chatbots
- Insightly CRM
- Involve.Me
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Teams
- Namecheap Website Builder
- Neuroflash
- Nintex Process Platform
- Nutshell
- OpenPhone
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Populr
- Pory.io
- PostHog
- Postmark
- Quickbase
- Reputation Studio By 1440
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Salesforce Platform
- Segment
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- SmartSuite
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- Supermetrics
- SupportBee
- Supportbench
- SurveySparrow
- Survicate
- Texta.ai
- Thinkific Plus
- Time Doctor
- Trainual
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- Warmy
- WebinarGeek
- Wistia
- Wrike
- Xperify
- Zendesk Chat
- Zendesk Support Suite
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Intercom, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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