JivoChat vs Helpshift

Take a look at how JivoChat and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. JivoChat scores 4.8 out of 5 from 47 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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JivoChat Logo

JivoChat

4.8
(47)
Helpshift Logo

Helpshift

4.3
(379)
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At a Glance
JivoChat Logo
JivoChat
Starting at:
$19.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
JivoChat Logo
JivoChat
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their nee... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
JivoChat
View 5 images
JivoChat Screenshots
JivoChat screenshot 1
JivoChat screenshot 2
JivoChat screenshot 3
JivoChat screenshot 4
JivoChat screenshot 5
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
JivoChat Logo
JivoChat
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$0.00
/ month
Professional
$19.00
/ month
Enterprise
Contact Us
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
JivoChat Logo
JivoChat
Small Business
34.04%
Mid Market
65.96%
Enterprise
0.0%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
JivoChat Logo
JivoChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
JivoChat Logo
JivoChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
JivoChat Logo
JivoChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
JivoChat Logo
JivoChat
Total integrations: 14
  • AppsFlyer
  • Asana
  • Bitrix24
  • Builderall
  • Desk.com
  • Dropbox Business
  • Drupal
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pipedrive
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Ucraft
  • Wix
  • Zapier
  • Zendesk
  • Zoho CRM
Helpshift Logo
Helpshift
Total integrations: 28
  • AppsFlyer
  • Asana
  • Bitrix24
  • Builderall
  • Desk.com
  • Dropbox Business
  • Drupal
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pipedrive
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Ucraft
  • Wix
  • Zapier
  • Zendesk
  • Zoho CRM
Top Alternatives
JivoChat Logo
JivoChat
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
JivoChat Logo
JivoChat
  • By JivoSite Inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2012
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012