LiveHelpNow vs HubSpot Service Hub
Take a look at how LiveHelpNow and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveHelpNow scores 4.3 out of 5 from 150 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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At a Glance
Overview
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
5
- Agile CRM
- Airtable
- Canva
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- Shopify
- Trello
- Zapier
Total integrations:
10
- Agile CRM
- Airtable
- Canva
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- Shopify
- Trello
- Zapier
Top Alternatives
Categories
Common categories include: Digital Customer Service Platforms, Help Desk Software, and Customer Self-Service Software.
Company Details
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
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