Smartsupp vs Tidio

Take a look at how Smartsupp and Tidio stack up against each other across pricing, features, and support using feedback from real users like yourself. Smartsupp scores 4.7 out of 5 from 361 reviews, while Tidio has been rated 4.7 out of 5 from 1413 reviews.
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Smartsupp logo

Smartsupp

4.7
(361)
Tidio logo

Tidio

4.7
(1,413)
At a Glance
Smartsupp logo
Smartsupp
Starting at:
$0.00/month
Tidio logo
Tidio
Starting at:
$0.00/month
Overview
Smartsupp logo
Smartsupp
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recording... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Smartsupp
View 5 images
Smartsupp Screenshots
Tidio logo
Tidio
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
Pricing
Smartsupp logo
Smartsupp
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Standard
$25.50
/ month
Pro
$60.00
/ month
Ultimate
Contact Us
See all pricing
Tidio logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
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Reviewer's Segments
Smartsupp logo
Smartsupp
Small Business
96.95%
Mid Market
2.77%
Enterprise
0.28%
Tidio logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
Smartsupp logo
Smartsupp
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Tidio logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Smartsupp logo
Smartsupp
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Tidio logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Smartsupp logo
Smartsupp
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Smartsupp logo
Smartsupp
See all alternatives
Tidio logo
Tidio
See all alternatives
Company Details
Smartsupp logo
Smartsupp
  • By Smartsupp.com, s.r.o.
  • Located in Brno, Czech Republic
  • Founded in 2013
Tidio logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013