Tidio vs Help Scout

Take a look at how Tidio and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Tidio scores 4.7 out of 5 from 1413 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Tidio Logo

Tidio

4.7
(1,413)
Help Scout Logo

Help Scout

4.4
(401)
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At a Glance
Tidio Logo
Tidio
Starting at:
$19.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Tidio Logo
Tidio
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
Tidio screenshot 1
Tidio screenshot 2
Tidio screenshot 3
Tidio screenshot 4
Tidio screenshot 5
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Tidio Logo
Tidio
Total integrations: 25
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo Marketing Platform
  • Close
  • CloudTalk
  • Duda
  • Ecwid
  • Gmail
  • Google Analytics
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • Intuit Mailchimp
  • Jimdo
  • Kinsta
  • MailerLite
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Site123
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Wix
  • WooCommerce
  • Zendesk Support Suite
  • Zoho CRM
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo Marketing Platform
  • Close
  • CloudTalk
  • Duda
  • Ecwid
  • Gmail
  • Google Analytics
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • Intuit Mailchimp
  • Jimdo
  • Kinsta
  • MailerLite
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Site123
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Wix
  • WooCommerce
  • Zendesk Support Suite
  • Zoho CRM
  • Zowie
Top Alternatives
Tidio Logo
Tidio
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
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