Tidio vs Zendesk Support Suite
Take a look at how
Tidio
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Tidio
scores
4.7
out of 5 from
1413
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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Zendesk Support Suite
4.3
( 5,770 )
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At a Glance
Overview
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Perpetual License
Free
$0.00
/ one_time
Starter
$29.00
per / month
Growth
$59.00
per / month
Plus
$749.00
per / month
Premium
$2999.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
25
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Brevo Marketing Platform
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Duda
- Ecwid
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- HubSpot
- HubSpot CRM
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jimdo
- Lucidchart
- MailerLite
- Microsoft Excel
- Microsoft Teams
- Miro
- Omnisend
- OneDrive
- Pipedrive
- RescueTime
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Slack
- Smartsheet
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Testimonial
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Support Suite
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
60
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Brevo Marketing Platform
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Duda
- Ecwid
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- HubSpot
- HubSpot CRM
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jimdo
- Lucidchart
- MailerLite
- Microsoft Excel
- Microsoft Teams
- Miro
- Omnisend
- OneDrive
- Pipedrive
- RescueTime
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Slack
- Smartsheet
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Testimonial
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Support Suite
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Live Chat Software, Help Desk Software, Customer Self-Service Software, and Digital Customer Service Platforms.
Company Details
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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