Zendesk Support Suite vs Tidio
Take a look at how Zendesk Support Suite and Tidio stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Tidio has been rated 4.7 out of 5 from 1413 reviews.
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
57
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Duda
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- HubSpot CRM
- Hubstaff
- Intercom
- Intuit Mailchimp
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- Nimble
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Site123
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Testimonial
- Time Doctor
- Toggl
- Trello
- Twilio
- Wix
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
11
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Duda
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- HubSpot CRM
- Hubstaff
- Intercom
- Intuit Mailchimp
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- Nimble
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Site123
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Testimonial
- Time Doctor
- Toggl
- Trello
- Twilio
- Wix
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, and Customer Self-Service Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
