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Zoho CRM vs Freshsales Comparison
At a Glance
CRM Software
Website Monitoring Software
Overview
Zoho CRM
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their… Learn more
Mid Market
Small Business
Freshsales
Freshsales’ intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-ca… Learn more
Enterprise
Mid Market
Small Business
Pricing
Standard
$14
per user, per month
Professional
$23
per user, per month
Enterprise
$40
per user, per month
Ultimate
$52
per user, per month
Free Trial Available
Pricing Available
Free
$0
Per Month
Growth
$15
Per Month
Pro
$39
Per Month
Enterprise
$69
Per Month
Free Plan Available
Pricing Available
Pros & Cons
Zoho CRM Pros
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Free plan available for smaller companies
- Predictive sales features and AI insights
- Holistic team and schedule management
Zoho CRM Cons
- Not the best tutorials for beginners
- Integrations can be a little clunky
Freshsales Pros
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- GDPR compliant and highly secure environment
- Excellent customer support
- Mobile app access for mobile workers
Freshsales Cons
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Screenshots
Zoho CRM
Freshsales
Videos
Zoho CRM
Freshsales
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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