Zoho CRM vs Freshsales

Take a look at how Zoho CRM and Freshsales stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho CRM scores 4.1 out of 5 from 2438 reviews, while Freshsales has been rated 4.5 out of 5 from 1104 reviews.
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Zoho CRM Logo

Zoho CRM

4.1
(2,438)
Freshsales Logo

Freshsales

4.5
(1,104)
At a Glance
Zoho CRM Logo
Zoho CRM
Starting at:
$14.00/seat/month
Freshsales Logo
Freshsales
Starting at:
$15.00/month
Overview
Zoho CRM Logo
Zoho CRM
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho CRM
View 7 images
Zoho CRM Screenshots
Freshsales Logo
Freshsales
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshsales
View 5 images
Freshsales Screenshots
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Pricing
Zoho CRM Logo
Zoho CRM
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
See all pricing
Freshsales Logo
Freshsales
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Pros and Cons
Zoho CRM Logo
Zoho CRM
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Freshsales Logo
Freshsales
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Reviewer's Segments
Zoho CRM Logo
Zoho CRM
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Freshsales Logo
Freshsales
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Deployment
Zoho CRM Logo
Zoho CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshsales Logo
Freshsales
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho CRM Logo
Zoho CRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshsales Logo
Freshsales
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho CRM Logo
Zoho CRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshsales Logo
Freshsales
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho CRM Logo
Zoho CRM
Total integrations: 82
  • Acquire.io
  • AliveChat
  • ApexChat
  • Apollo.io
  • Appy Pie
  • Asana
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • Brevo Marketing Platform
  • BuiltWith
  • Calendar
  • Campayn
  • Chat2Desk
  • Clappia
  • Claritysoft
  • Click2Magic
  • ClickSend
  • CloudTalk
  • Creatio
  • Deskxpand
  • DocuSign
  • Domain.com
  • Folderly
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Genesis Pro
  • Gmail
  • GoTo Connect
  • GoToMeeting
  • Goolara Symphonie
  • HubSpot Marketing Hub
  • Hunter
  • Incrowd Interview
  • Instapage
  • Intuit Mailchimp
  • Involve.Me
  • JangoMail
  • JivoChat
  • Jotform
  • Jotform Tables
  • Kissflow
  • Landbot
  • LeadIQ
  • Lyne.ai
  • MCA Suite
  • Mailmodo
  • Mailture
  • Microsoft 365
  • MyOwnConference
  • Network Solutions
  • Nextiva
  • Ninja Outreach
  • OpenPhone
  • Overloop
  • PandaDoc
  • Parallels Desktop For Mac
  • PartnerStack
  • Personio
  • Pinecone
  • Pinpointe On-Demand
  • Podium
  • Postmark
  • Provide Support Live Chat
  • QuickBooks Desktop Pro
  • QuickBooks Desktop for Mac
  • Reply
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shift4Shop
  • Skuid
  • Smith.ai Live Website Chat
  • SupportBee
  • SurveySparrow
  • Textdrip
  • Tidio
  • UENI
  • Unbounce
  • Userlike
  • Xperify
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Bookings
  • Zoho Campaigns
  • Zoho Creator
  • Zoho Expense
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Mail
  • Zoho Marketing Automation
  • Zoho People
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • ZoomInfo
Freshsales Logo
Freshsales
Total integrations: 21
  • Acquire.io
  • AliveChat
  • ApexChat
  • Apollo.io
  • Appy Pie
  • Asana
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • Brevo Marketing Platform
  • BuiltWith
  • Calendar
  • Campayn
  • Chat2Desk
  • Clappia
  • Claritysoft
  • Click2Magic
  • ClickSend
  • CloudTalk
  • Creatio
  • Deskxpand
  • DocuSign
  • Domain.com
  • Folderly
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Genesis Pro
  • Gmail
  • GoTo Connect
  • GoToMeeting
  • Goolara Symphonie
  • HubSpot Marketing Hub
  • Hunter
  • Incrowd Interview
  • Instapage
  • Intuit Mailchimp
  • Involve.Me
  • JangoMail
  • JivoChat
  • Jotform
  • Jotform Tables
  • Kissflow
  • Landbot
  • LeadIQ
  • Lyne.ai
  • MCA Suite
  • Mailmodo
  • Mailture
  • Microsoft 365
  • MyOwnConference
  • Network Solutions
  • Nextiva
  • Ninja Outreach
  • OpenPhone
  • Overloop
  • PandaDoc
  • Parallels Desktop For Mac
  • PartnerStack
  • Personio
  • Pinecone
  • Pinpointe On-Demand
  • Podium
  • Postmark
  • Provide Support Live Chat
  • QuickBooks Desktop Pro
  • QuickBooks Desktop for Mac
  • Reply
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shift4Shop
  • Skuid
  • Smith.ai Live Website Chat
  • SupportBee
  • SurveySparrow
  • Textdrip
  • Tidio
  • UENI
  • Unbounce
  • Userlike
  • Xperify
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Bookings
  • Zoho Campaigns
  • Zoho Creator
  • Zoho Expense
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Mail
  • Zoho Marketing Automation
  • Zoho People
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • ZoomInfo
Top Alternatives
Zoho CRM Logo
Zoho CRM
See all alternatives
Freshsales Logo
Freshsales
See all alternatives
Company Details
Zoho CRM Logo
Zoho CRM
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
Freshsales Logo
Freshsales
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010