Zoho Desk vs Zoho SalesIQ
Take a look at how
Zoho Desk
and
Zoho SalesIQ
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Zoho Desk
scores
4.4
out of 5 from
5205
reviews, while
Zoho SalesIQ
has been rated
4.4
out of 5 from
250
reviews.
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Methodology
Zoho SalesIQ
4.4
( 250 )
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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho eco... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$10.00
/ month
Professional
$17.00
/ month
Enterprise
$25.00
/ month
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
72.8%
Mid Market
21.2%
Enterprise
6.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
27
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- GoTo Connect
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jimdo
- Jira
- Pinecone
- Ring Central
- Shopify
- SurveyMonkey
- TeamViewer
- Wix
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
11
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- GoTo Connect
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jimdo
- Jira
- Pinecone
- Ring Central
- Shopify
- SurveyMonkey
- TeamViewer
- Wix
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Live Chat Software and Customer Self-Service Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
