Bloomreach Commerce Experience Cloud Reviews & Product Details

- real time data - product innovations on a regular basis - fast, helpful in-app support

- buliding charts in the report (setting secondary axis/chart type for more than one metric)

- delivery communication - transactional communication - marketing automation

This review is for Mohammed in Bloomreach Support. He always responds promptly and thoroughly, instead of just sending me a link to documentation to figure it out myself. I learn so much from our chat sessions, and appreciate his patience and knowledge.

Some of the more basic tasks are more complicated than they need to be. For example, in order to receive a notification when a batch of vouchers is low, you have to create a whole scenario with new aggregates, customer filters, thresholds, create a template with dynamic content. Every other ESP we've used has simply asked for the emails that want to receive notification when the vouchers fall below a threshold we set.

Integrating all of our marketing channels into one solution so we have better visibility and control. It's also our CDP so we have comprehensive data for personalization.

User friendly interface. Lots of support documentation and personal 1-1 support from the chat team.

The reporting structure, although very powerful, can be quite difficult to use correctly. Some more out of the box set up reports (e.g Open/Click rates by week/month/camapign etc) would be really helpful, and would allow me to have more trust in the data i am reporting back to the business.

Bloomreach allows us to search through customer data easily and track new behaviours. It's been a useful tool to begin our CRM journey and begin implementing automated journeys and segmentations by customer data and behaviour.

Bloomreach is a highly regarded CRM platform known for its user-friendly interface, efficient features, and exceptional support. Its intuitive design makes it easy for users of all technical backgrounds to navigate the platform effortlessly. With a comprehensive suite of CRM functionalities, Bloomreach enables businesses to streamline processes, automate tasks, and make data-driven decisions. Furthermore, the platform's dedicated support team ensures prompt assistance, enhancing the overall user experience. For a CRM solution that combines usability, efficiency, and outstanding support, Bloomreach is the top choice.

While Bloomreach is a feature-rich CRM platform, it does have a couple of downsides. One issue is the high volume of events generated, which can lead to data overload and require extra effort to manage and analyze. Additionally, Bloomreach has limited storage capacity if we want to be cost efficient, potentially posing challenges for businesses with extensive data or long-term storage needs with a limited budget. Despite these drawbacks, Bloomreach remains a powerful CRM solution, but users should be aware of these considerations and plan accordingly.

Bloomreach solves key problems in customer relationship management, benefiting businesses in several ways: Streamlining customer interactions for improved efficiency and satisfaction. Generating and converting leads more effectively. Automating processes to increase productivity and resource allocation. Enabling data-driven decision making through customer data analysis. Enhancing customer support for timely and satisfactory resolutions. These solutions provided by Bloomreach help businesses optimize their CRM efforts, drive revenue growth, and improve overall customer satisfaction.

I really love Bloomreach Engagement. I can send emails, SMS, push-notifications or set up weblayers from one tool. I very much appreciate their efforts to educate clients through Bloomreach Academy. Their technical support is also very helpful.

The surveys function could be improved. That's all I can think of right now. Bloomreach strives to continuously improve and develop its services. They're great!

Bloomreach Engagement becomes the heart and brain of the marketing department.

I like how user-friendly the tool is and how I can drill down data all the way down to the customer level. Creating and improving a customer's journey can be unique and simple drag & drop or click away. I also like how the tool interacts with itself and how you can use the different tools/features across multiple product integrations.

I feel that the Bloomreach Academy can be more in-depth and incorporate more used cases and training scenarios on each topic offered especially for users who for example. are not coders or have a dev background. The training should allow any user, no matter their background to confidently use all aspects of the tool. Also, look at improving the support structure once the integration/onboarding phase has been completed. Give your customers for example - 5hrs a month free for assistance with projects/used cases/ products etc.

Content automation, promotional automation, high-level segmentation, onsite and real-time messaging, in-depth reporting, product awareness, and recommendations, creating unique customer journeys.

Easy to work with once you understand how to use it to the fullest.

Interface is not perfect yet. I hope they fix it soon.

AB Testing, automated scenarios, importing data from APIs,...

It is easy and userfriendly. Also the support is available to help at most times, so if I have difficulties it is easy to get help. It is also very easy to design and make templates in.

There are a few features that I would like to have - for example I could use an autosave feature, since it (unfortunately) often happens to me that I mistakenly close the window and all progress is lost.

I don't know if I can answer this, but it helps us sent out automated e-mails and newsletters. It has also helped us with personalizing our newsletters to certain segments.

A great web app and dozens of options when creating campaigns make a great mix for the best crm tool on the market. Add to that fast support and dozens of pre-made scenarios and you have Bloomreach

Bloomreach has a slight disadvantage in what companies it targets. This then reflects very noticeably on the price list

The solution that bloomreach offers lies mainly in the robustness and overall consistency of the tool when creating omnichannel campaigns

Focus on enhancing the customer journey by leveraging data-driven insights and machine learning algorithms. The platform utilizes artificial intelligence to understand customer intent, predict preferences, and deliver personalized content and product recommendations.

Nothing as such. Tool delivers on all aspects as promised

Personalization and Recommendations Bloomreach enables businesses to deliver personalized experiences by leveraging customer data and behavioral insights. The platform tailors content, product recommendations, and offers based on individual preferences, increasing customer engagement and conversion rates.