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Click2Magic
Instant Customer Support Chat
5.0
(1)
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Click2Magic Reviews & Product Details

Click2Magic Overview
What is Click2Magic?

Click2Magic is a live chat software for website visitors to manage engagement and operations on a single dashboard. Using a centralized platform, also allows staff members to evaluate qualified leads and convert them into potential customers. Key features include tools that let supervisors track visitor behavior, monitor purchasing patterns, understand customer expectations, and deliver critical metrics from within the central system.

Company Tvisha Technologies Inc
Year founded 2003
Company size 51-200 employees
Headquarters New Jersey, United States
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What Click2Magic is best for?
How does Click2Magic compare to ChatBot?
What are the pros and cons of Click2Magic?
Click2Magic Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Click2Magic Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
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Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 07, 2024
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1 Click2Magic Review
5.0 out of 5
Mid Market (51-1000 emp.)
May 20, 2021
 Source
Overall Rating:
5.0
Ramya J. avatar
Ramya J.
Digital Marketing Intern
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"Best Live Chat and Viable tool"
What do you like best about Click2Magic?

The best thing is its functionality. We have tried few other live chats at our company, but I and my team are very satisfied with Click2Magic. My team can chat with multiple customers without any problem. Canned responses are aligned perfectly, and customers can get 24/7 support

What do you dislike about Click2Magic?

There is nothing to mention about this live chat software.It doesn’t have any

What problems is Click2Magic solving and how is that benefiting you?

The first thing my staff is able to handle multiple customers, and no one is calling us back, all the queries are being answered in the chat without any delay, as earlier we used to receive many calls in a day from our customers questioning us about my staff availability.