CloudTalk Reviews & Product Details

My experience with cloud talk has been great. I have experienced no glitches since I have been using it. It does rely heavily on the internet though so the slightest disruption will disrupt a call.

I do not like that the client information for the next call appear after the call is being sent out and not before.

I am able to gain contact with clients from the USA and Canada and my call can also be returned

Permite gestionar múltiples llamadas al mismo tiempo, lo cual, es una excelente herramienta para brindar soporte teléfonico en nuestra compañia y mantener a nuestros usuarios acompañados en sus inquietuds.

Los reportes de conexión de los agentes no se actualizan correctamente y muestra información errónea que genera confusión en la experiencia de uso diario y no permite sacar el máximo provecho.

Permite la atención a múltiples llamadas al mismo tiempo lo cual nos beneficia en que podemos atender y solucionar las inquietudes a diferentes usuario en un corto periodo de tiempo, lo cual, nos permite llegar a más usuarios.

The friendly interface and the pretty short learning curve. Getting CloudTalk ready to roll was a joy coming from a more complex system. Just sign in, and you'll realize that everything is very intuitive.

There are mainly two things that I think CloudTalk could improve; the most important one is how it manages media (images). When getting a picture, the picture quality is terrible. The second is to improve the sms area, add the possibility to select multiple conversations and delete them and improve the search bar.

CloudTalk is my solution to contact guests, customers, contractors, investors, and everyone I need to keep my business running. I needed a simple and easy phone call system, and that's what I got with CloudTalk.

UI is super easy, and the product works as expected. Call quality is always strong. Support is always quick and responsive.

I think the mobile app could do with a bit of a refresh but aside from that I have no issues whatsoever.

Connecting with our clients

The app is user-friendly and you can use the service like a regular phone with a desktop and mobile phone app which is great for mobility. It has a great analytics dashboard too.

A few bugs and needs improvement on the reporting, being able to review expenses and more info would be great. overall is a really great up and I'm pretty sure this improvement are on the way.

Being able to reach possible customers anywhere in the world. being able to communicate and set up marketing campaigns either from SMS or Calls. Most of the services I've checked don't have this amount of features.

Integrates well with Hubspot, really easy to set up and not had any connection issues with calls.

SSO usually works a little more seamlessly

We are ow able to make calls from within our crm

Automatically shows the local times of the countries I want to call.

It does not show the number of dials on the cloud talk app.

just easy to use and very quick.

The functionality of retrieving phones from web pages or CRM to easy calling. Also the connection is Great, delay or bad connection problems.

The not creation of reports yo analice more concise the data. Also would be great to select only those phones that have been validated.

Calling prospects that are interested In our solution is not easy as we are a global company we need to call all over the world and ensure good communication

Firstly, CloudTalk offers a user-friendly interface that is easy to navigate and use. The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team's workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics. Secondly, CloudTalk's call routing system is highly efficient, ensuring that calls are automatically directed to the most appropriate team member based on skill set and availability. This helps to reduce customer wait time and increase first-call resolution rates. Thirdly, CloudTalk's integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs.

Sometimes we do not get valid numbers from the cloud talk to make overseas calls An example to make calls to India we do not have a proper Indian number, Whereas for US and UK, we do have good numbers and connectivity is better.

The connectivity to remote areas like Uganda, Bali, etc was difficult. With cloud talk its seamless to talk to our clients and personally, the auto recording has made us review what was spoken previously and make we follow-ups accordingly. As a Sales person, this is our daily cup of tea

Easy to configure with Salesforce An amazing connection between CloudTalk and Salesforce Greate CSM support Easy to set SSO configuration

Not a cheap solution Using it for 3 months and having received complains from the users

Provide us a local phone numbers in different countries WW Allow to call customers and prospect from Salesforce Relate recordings with Salesforce records

Cloud talk is a great tool when trying to reach out to new clients, its easy to use interface and dashboard make making calls a breeze. While providing multiple countries as a hub number.

lack of possible searches before making a phone call

Helping me keep track of my employees analytics, allowing me to do a better job of management and seeing what areas need to appropriatley be improved on in the process.

There are lots of opportunities to create the call flow that fits for your business in particular. The customer service is outstanding and you receive help immediately.

my.cloudtalk.io is not always that readily comprehensible.

It allows us to easily distribute and forward inbound calls and helps dealing with all calls in an appropriate way. That way, no calls are left unanswered or forgotten about.

the app is the most useful. It has many useful functions for sales agents in the process of communicating with customers.

it works better to copy and paste the number in the application, since it has fewer functions in the crm

some communication, contact and operation issues in general, when one of the agents has problems with daily use

I can call straight from hubspot or the desktop app without having to use my own phone number.

When using the extension I kept getting error messages when trying to perform tasks or trying to call contact directly.

Having to call people from my personal phone number which is in the UK. But instead I can use cloudtalk to call with a dutch number.

Super easy to use, and super intuitive. Onboarding our VAs is super quick. Overall a straightforward platform to use.

It's very limited when receiving photos or images via sms.

Contacting clients, contractors, and people overall.

Easy to configure, deploy and measure efficience of the team. Customizable outbound only or IVR telephone system. Voice recording and Intercom integration Cost x benefit worth the value

Commercial process to enroll is still reliying on account manager, there isn't a click-to-buy option model.

Having an unique path to reach customers through acquisition process, to speed-up our funnel.

I appreaciate the linkage between the phone number and CRM inputs, which helps me to identify the lead without much effort.

It's a bit costly for one person use, would be appreciater a more cost efficient plan

identifying the lead which either i am trying to contact and have done that in the past or identifying inbound calls and responding without trying to figure out who's calling

I like your call quality, and the measurement tools for advisors

Just improve the interface and make it more intuitive

It helped us to integrate the calls to hubspot, have more organization and achieve a good follow-up to these calls and the advisors

So reliabe and easy to use from my mac. easy logging of calls in crm. Easy tracking and recording in Gong. Account information also visible and editable from within CloudTalk. Makes my life as seller overall easier.

We have multiple phonenumbers, so getting messages from other sellers isn't optimal. Maybe just a setting issue? For example, randomn sms from numbers that are also in cloudtalk but from other sellers.

Logging all the calls after making them and being nicely connected to my infrastructure like Salesforce and Gong. Saves time on the admin side of things. Also easy calling from my laptop.

Able to switch to Taiwan or Hong Kong numbers before dial out

Sometimes the connection gets affected by the internet bandwidth, even during the call.

Easier to manage the number of calls made and quicker to looked up previous calls.