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Confluence
Collaborate and Create Together
4.1
(3,708)
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Confluence Reviews & Product Details

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
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Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
Jira video thumbnail
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Confluence Screenshots
Confluence screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 10, 2025
Confluence Logo
3,708 Confluence Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Jun 20, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for creating a knowledge base"
What do you like best about Confluence?

Easy to use and has security settings to limit who can view which parts. There is also an option to write comments and @people to ask questions and clarify information on the page.

What do you dislike about Confluence?

It could use a calendar add-on. We currently create manual calendars. We also have a hard time with the search. Its intuitive for pages you've already visited but harder to search through a knowledge base that has existed for many years.

What problems is Confluence solving and how is that benefiting you?

A shared place to create/view information so it's not lost during staff changes.

Enterprise (> 1000 emp.)
Jun 13, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence for ticket management"
What do you like best about Confluence?

Easy to use. Easy to understand. Very organized ticketing system.

What do you dislike about Confluence?

Search function is a little wonky. Not the best options for search filters.

What problems is Confluence solving and how is that benefiting you?

We utilize Confluence for knowledge base purposes and a ticketing system. Easy to use and great integration features.

Mid Market (51-1000 emp.)
Jun 13, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence Review - We love it"
What do you like best about Confluence?

It stores all our documents regarding project plan, Sprint statuses, software engineering processes, data models and what not. Also, it makes collaboration very easy.

What do you dislike about Confluence?

I don't dislike anything about confluence wiki

What problems is Confluence solving and how is that benefiting you?

It stores all our documents regarding project plan, Sprint statuses, software engineering processes, data models and what not. Also, it makes collaboration very easy.

Mid Market (51-1000 emp.)
Jun 11, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Definitely the most useful and flexible intranet information web app."
What do you like best about Confluence?

We started using confluence recently. We track all of our projects in a hierarchical format to categorize information. Confluence makes it easy to add hierarchical structure when creating pages. The best thing that I like about confluence is that I can put information up and distribute the information easily to teams that use the information further down our process flow. I really enjoy using all of the macros when creating pages. Just having information on a web page for everyone is not enough. Making the information easy to read and formatted nicely ensures that people want to go to confluence to get reference information. I embed PDF's, word docs, etc in all of my confluence pages and it makes it easy for people to get the information right away!

What do you dislike about Confluence?

The only thing I wish Confluence had is the following: We store most of our pdf, excel and word documents in subversion revision control. Every file has an http:// link so it can be accessed from anywhere on our network. What I CANNOT do with confluence is embed a pdf file into a page using the http:// link instead of attaching the file to the page. Attaching the file to the page is very very inconvenient because the file is no longer in sync with updates that occur. If the file is updated at any time, then the file has to be re-uploaded to the confluence page. very annoying

What problems is Confluence solving and how is that benefiting you?

We are organizing information that is used across multiple different teams. Having the information organized on a web page makes it easy for people to find the information. Also, having to build the confluence page ensures that we take the time to organize the data properly instead of just saving the information in a document in some random place on a server.

Mid Market (51-1000 emp.)
May 18, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence review "
What do you like best about Confluence?

I love that you can create your own space within confluence. It's an outline for your own company website. It's a fantastic space for resources for my company.

What do you dislike about Confluence?

What I dislike about confluence is the restrictions on design. It's very limited to what you can and cannot edit. No fonts, not many colors, and it has a mind of its own sometimes. It can be frustrating

What problems is Confluence solving and how is that benefiting you?

Training, studying, online tools, company reference.

Small Business (50 or fewer emp.)
May 03, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence is a great resource to train the entire company "
What do you like best about Confluence?

I like confluence for the creation of every process the company has. If someone is out of the office one day and a teammate needs help, they can look to confluence to find all the answers. Having confluence in place allows training and ramp up time to come way down. The faster we are able to ramp our employees the more efficient and effective we become.

What do you dislike about Confluence?

Getting everyone to buy in and fully adopt confluence as the centralized location for pretty much all of our companies material has not been the easiest. Just like the technology we are selling we cannot expect everyone to be 100% bought in and adopt to using it right from day one. It is a process and I am confident the same will happen with confluence.

What problems is Confluence solving and how is that benefiting you?

We are solving the problem of cross departmental communication and organization. A lot of our companies processes and strategies are developed based on the success of other groups. Having confluence with all the resources and answers on how we do things is a huge help.

Mid Market (51-1000 emp.)
Apr 28, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Useful Reference Tool for the Office"
What do you like best about Confluence?

I like that Confluence provides an easy reference tool for offices. I am able to quickly upload documents to Confluence and then automatically update colleagues about the new information available. I think it provides a quick a convenient reference guide for people so they can "self-help" rather than asking the same questions directly to me repeatedly.

What do you dislike about Confluence?

It can sometimes take a little too long to find the exact page or resource that you are looking for - there is still not quite a perfect "table of contents" feature - so I often scroll through larger subheadings until I can find what I need. IT's not a big deal - but it could be improved.

What problems is Confluence solving and how is that benefiting you?

Confluence helps you disseminate and share information in an easy way - and provides an encyclopedia of knowledge for the whole office. It allows companies to have a one-stop source for all general/team information that people may need thereby reducing the need to email people directly (i.e. HR staff) repeatedly with the same information request.

Mid Market (51-1000 emp.)
Apr 18, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best knowledge sharing tool we've used"
What do you like best about Confluence?

All the intergration with the other Atlassian Apps. The Ease of use means anyone of any technical skill can use. Wiki Markup means an easy to use framework for building more complex documentation. Easy templating make consistent documentation a viable solution. Very customisable which means each wiki 'space' can look completely different. Plugins can easily add even more functionality to the system. Flexible to many teams needs and can easily be used across the whole department, with each team utlising the tool differently.

What do you dislike about Confluence?

Installing any form of plugin with additional licensing is a pain, even more so with maintainence. Using the cloud service is restrictive but self managing comes with additional maintainence time.

What problems is Confluence solving and how is that benefiting you?

Solving the issue of sharing documentation between teams and improving knowledge share for dedicated teams. Logging project documentation and opening a public space for employees to reference for tools used by the company.

Enterprise (> 1000 emp.)
Apr 18, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool for collaboration with room for improvement"
What do you like best about Confluence?

Simple and intuitive to create pages. Highly useful for my organization. Great tool for organizing and sharing up-to-date documentation. Allows you to set up permissions and restrictions on content. Clean interface.

What do you dislike about Confluence?

Navigation can be complicated, especially when you're part of a large organization that has a lot of content on confluence. It can be difficult to search for what you need.

What problems is Confluence solving and how is that benefiting you?

Confluence is a great solution for keeping up to date with both customer-facing and internal documents. Because we have this central repository that we go to for knowledge and support, we can effectively and accurately do our work .

Small Business (50 or fewer emp.)
Apr 14, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Works fine"
What do you like best about Confluence?

Great place to store information and collaborate. We use it to keep track of process and documentation.

What do you dislike about Confluence?

If you happen to lose access to the billing/technical account email they will not help you change it.

What problems is Confluence solving and how is that benefiting you?

Been using this product across a few companies without issue. It fits the need.

Mid Market (51-1000 emp.)
Mar 17, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A Great way to share documentation"
What do you like best about Confluence?

Confluence has a fantastic wysiwyg editor that allows you to easily create informational pages. There is also great integration into Jira that makes it very easy to create team information radiators.

What do you dislike about Confluence?

There isn't very much to dislike. I am not a huge fan of page organization in the links menu to the left of a standard page. It makes it hard to nest pages well, and by default hides pages past a certain point.

What problems is Confluence solving and how is that benefiting you?

We use confluence primarily for technical documentation and sharing team information radiators.

Enterprise (> 1000 emp.)
Mar 17, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool for collaboration, search and integration with Atlassian products"
What do you like best about Confluence?

Collaboration, real time editing, versioning and always available for editing. Confluence ability to integrate with tools like LucidChart etc are very helpful to create images and integrate that with confluence to take collaboration to next level.

What do you dislike about Confluence?

Management of tree structure of navigation is something slightly tricky to manage. Along with the export capability does not export the embedded images to exported document.

What problems is Confluence solving and how is that benefiting you?

We word on variety of software and engagements for clients and confluence help them manage documents and acts as a repository for all document and collaboration.

Enterprise (> 1000 emp.)
Mar 08, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Software Engineer/Achitect"
What do you like best about Confluence?

I like this tools because it quickly allows us to share software designs and documentation for our team.

What do you dislike about Confluence?

The markup language and plugins need to be updated for newer technologies.

What problems is Confluence solving and how is that benefiting you?

Documentation, communication, specs/design, team calendar, etc.

Small Business (50 or fewer emp.)
Feb 28, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Documentation at its finest"
What do you like best about Confluence?

It has allowed us to streamline our IT documentation for over 45 customers and have it readily available to anyone in our organization. We have levereaged this tool to build a strong confidence with our clients in our knowledge of their environments and transition of that knowledge interanally.

What do you dislike about Confluence?

We have a lot of templates in use and it woudl be nice to report on how complete each of those tempates are for any given client.

What problems is Confluence solving and how is that benefiting you?

Client site documentation Knowledge base Training guides CRM

Small Business (50 or fewer emp.)
Feb 23, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"We hosted our help documentation in Confluence"
What do you like best about Confluence?

I liked the easy editing and formatting of documents

What do you dislike about Confluence?

The settings menus were sometimes difficult to navigate

What problems is Confluence solving and how is that benefiting you?

We used this tool to host our help documentation

Enterprise (> 1000 emp.)
Feb 14, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence reviews "
What do you like best about Confluence?

The collaboration that can coexist with the pages.

What do you dislike about Confluence?

Macros. Maybe because I do not know enough about it.

What problems is Confluence solving and how is that benefiting you?

A repository for standards, documentation, meetings and processes.

Mid Market (51-1000 emp.)
Feb 14, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence = clean work"
What do you like best about Confluence?

a clean way to keep your workflow organized. I can easily log in and see where a problem is in the queue, which technical lead is working on it, and it keeps the issue trackable

What do you dislike about Confluence?

an additional platform to log into, I can't update / add problems directly from gmail

What problems is Confluence solving and how is that benefiting you?

tech issues being solved, data requests, keeping issues organized and not in one big inbox mess. Easier to track indivudals performance and tickets solved

Small Business (50 or fewer emp.)
Jan 30, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Knowledge Base at its best"
What do you like best about Confluence?

Easy to use, everybody knows it&how to use

What do you dislike about Confluence?

Missing template functions dir Special sections. Everybody does it his Or her way.

What problems is Confluence solving and how is that benefiting you?

Knowledge Transfer

Mid Market (51-1000 emp.)
Jan 27, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great way to build a knowledge base"
What do you like best about Confluence?

This is a great way to communicate across teams, and to build a long lasting knowledge database that can be used for learning/sharing.

What do you dislike about Confluence?

The learning curve on this product can be a bit steep, but the positive of that is that it allows for many different features.

What problems is Confluence solving and how is that benefiting you?

We are using this to build our knowledge base related to team projects and company wide initiatives.

Small Business (50 or fewer emp.)
Jan 26, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence Review"
What do you like best about Confluence?

Online tutorials were quite useful when I came onboard to my current project.

What do you dislike about Confluence?

No complaints other than the videos can't be accessed on site due to the nature of the environment where I work.

What problems is Confluence solving and how is that benefiting you?

Repository to share with colleagues

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