Kissflow Reviews & Product Details

Kissflow allows for a person with only basic excel knowledge (me!) to effectively build custom workflow software. The interface is intuitive and the customer service help is second to none. For the money, nothing on the market comes close to doing what this software is capable of. In fact, because you are able to build workflows on your own I believe it yields a better final product than if you were to hire one of many other software companies to interpret your requests and translate them into software. Integration with Gmail made going live as simple as emailing our users and telling them to open the app. All they had to do at that point was follow the clear instructions that we were able to write ourselves for every step and question within the workflows.

There is nothing of significance that i could characterize as a dislike. The minor discrepancies that come up from time to time are quickly addressed in real-time by chatting directly with the support team. On at least one occasion I asked them to help troubleshoot an error message I was getting. They actually traced it back to an error that I made in a formula. The phrase "above and beyond" does not do the support team justice.

Using Kissflow we were able to completely eliminate paper signature approvals for all new-hiring and internal personnel changes for a company with 30+ locations and 700+ employees. Previously our HR department was seeking signatures for personnel approvals from people who often worked in different buildings. We are in the process of building and testing workflows that will digitize travel expense reimbursements and check requests.

The simplicity of the tool is amazing! It also lives on our Google Drive which makes it easy to access anytime.

There really isn't anything I've found yet to dislike.

With unlimited PTO at our office, KissFlow is the perfect tool to track days off.

Very, very simple to use. I only use it for vacation requests (I'm not an hourly employee) and it's extremely simple to use. Also the Google Chrome plug-in makes it seamless and easy to use.

Nothing to complain about yet...everything works seamlessly!

Makes requesting time off simpler! Prior to this everything was done via e-mail

Requesting paid time off using Kissflow takes under a minute, and needs no explanation or training - as it's extremely intuitive and user-friendly.

Users can log into Kissflow using their google mail accounts, so it would be nice if the PTO requests automatically updated into the user's google calendar.

PTO management made easy. Minimizes time spent submitting or approving days off.

The easy interface. Creating new users. It's very fast to learn to use it.

I don't like to have to pay for apps. Some features depend on the type of license.

Organizing information and makes very easy the approval of processes.

I like that the Kissflow platform is completely versatile, since its functionality can be customized and adapted to the requirements of each of our departments separately. It is accompanied by an intuitive interface with a relatively short learning curve, which provides the opportunity to not have extensive prior preparation to be able to implement its tools. Among the many functions it offers, one of the ones we use and take into account are the data and process analysis that end up providing us with daily reports based on all the information that is being handled at the moment, in this way we can identify in advance any probable inconvenience, which leads us to act in time and have the best possible solutions to have all the important information at hand.

While we must recognize that the Kissflow platform has great potential due to the great boost it can provide to any organization, there are important points to take into account that I personally did not like, such as the customer support they have. Remember that it is a very broad platform with a large number of tools, which leads us to have a good command of some tools but there were others in which we needed help or a possible solution and the answers came too late. Another important point is that the cost of its license can become somewhat high for small and medium-sized organizations, although it must be recognized that it is one of the platforms with more tools to offer in the market in terms of business process management.

An increase in the productivity of the company, since today thanks to the help of the Kissflow platform we have a correct management by department. We are very grateful for the customization tools they offer, since through these tools we were able to adapt the functions of kissflow by department to the convenience and requirements of each of them. We save time in data and process analysis, since this platform provides us with important reports on which we can base ourselves to implement solutions to relevant problems. And without a doubt we can say that now we have a better effectiveness in every strategy we decide to implement.

The customer support team is invaluable. Anytime I have a question, issue or change, the team responds quickly and is always willing to hop on a call to walk through my request.

While I can customize everything independently, not all parts of the system are easy to navigate without training or support. But as I mentioned, the support team is always available to help and the community can be helpful as well.

We use Kissflow for documentation review and approval.

Having our users able to collaborate on a process and have all actions time stamped have really made for a much smoother and efficient approval process for our sales team

The email integrations that generate are sometimes challenging to create, but the support staff at Kissflow is accommodating and always available to meet when requested

Kissflow has organized our incentive process for our salesforce. It allows us to layout our programs each month and approve them and recap efficiently. I found our sales team is performing at a higher level because of the accountability Kissflow naturally attaches to each user in a workflow

tool's intuitiveness and very nice process management support

lacking of some simple improvements, in form and process workflow creating eg duplicating sigle or multiple Fields , reverting your changes

Process management, and email notifications

Kissflow allows users to automate and create more efficient workflows with limited technical expertise, which is particularly valuable for small- to mid-size organizations with limited IT resources. You can do most things without any knowledge of coding or other more technical concepts; you only need a basic understanding of logic to use the platform. If you have someone on your team with technical skills/knowledge (even basic knowledge) like basic HTML and some familiarity with working within databases, you can use that basic knowledge to expand the tools available further & build quite complex systems within an abbreviated timeframe.

There's not much I dislike about Kissflow. There are small things that might be improved or additional features that would be handy, but the team is constantly innovating and releasing new & helpful features. Hence, I feel confident these things will be addressed in time (and may no longer be relevant when you read this review).

KiSSFLOW allows us to automate time-consuming tasks & processes with limited development time & expertise, reducing our administrative overhead both on the tasks that are being automated & on the development time to automate those tasks.