Kissflow Reviews & Product Details

The availability of tech support is what makes this company so great in my eyes. They get back to you and schedule a screen share to fix your problem immediately. No waiting for meeting times and no back and forth! Techs are very pleasant and knowledgeable. They not only fix the problem, but make sure you understand it. The product has been a great tool for us in Human Resources.

The only issue I have had is some browser settings do not allow for smooth navigation. Support was able to help me with this, though.

No more paper forms! No more walking around the company and waiting days even weeks to get approvals. Executives are able to easily approve.

Everything can be done within minutes, new apps creation are easily accessed & report generations are perfect as expected. Have created nearly 12 Apps most of it created within 1 days with setting up all the process flow management.

Clarifications are not reflecting in reports, hence some of the reports are misguided due to this. If the same is being recorded in Reports or the Business step changes to clarification member, Then it would be of much easy access.

Repairs, Return, Online & store process, supply chain process flows. Packing Material Request & region wise separate process.

Although you can create applications with little or no code, Kissflow allows you to enhance your fields and workflows with custom code. This makes the product a A+. Very few platform offered this feature. With Kissflow, you have the best of both worlds.

I wish the mobile app offers the ability to work on tasks offline.

We view Kissflow as a "hand holding" tool to ensure that our processes are followed by the entire team. As a small business owner managing multiple stores, KISSFLOW allowed me to have more productive meetings with my managers and focus my time and energy on the real issues at hand. Although our processes and tools were there before, we simply did not have a platform to "glue" things together. Best of all, the visibility offer via it's platform and reporting of all tasks at hand is second to none.

Kissflow is one of the best apps that I ever used!

I think I didn’t find anything that I dislike about it.

Easy management of accounts and reaching goals.

Extremely user-friendly. Prior to Kissflow, Requests were submitted via emails, Excel and Google sheets. It wasn't organized and confusing to end-users. Kissflow fixed that. Customer service is top notch. I've contacted Kissflow a dozen times and they had a solution to pretty much all of issues. And their primary support tool is chat so it's much more convenient than calling them as I can submit screenshots. Few months ago we mentioned Kissflow to our sister companies in UK and Germany on how much Kissflow made IT's lives less of a headache.

Sometimes system can be slow at responding. But not too often. It seems like Kissflow responds better with browsers other than chrome. I'm not a fan of contacting support regardless of company I'm dealing with. So I wish they had more support videos and extensive knowledge portals. They have a few videos but I couldn't find much on functions which is a must if you're trying to make your workflow perfect.

Company was using Excel/Google Sheets to keep track of expense reports, business trips, Sales requests, etc. With Kissflow I was able to simplify the workflow for all of them. Prior to Kissflow managers had to approve through email which wasn't proficient, and more often than not the request will get missed. Also, the ability to filter the requests and output the report was important as well. Now managers don't have to go into each excel sheet, set filters and save the settings each time.

KissFlow is capable of simplifying complex processes to make them easier for follow ups and analysis. it has rich fields but above all I like email notifications and public forms.

I dislike the account administration system. how one account may have many super admins with the same access to the system and how you can separate users according to the process. also one more thing is how I can't forward one process to another account without losing any data.

- Taking disciplinary actions against an employee who have violated policies - Receiving claims from clients and staff from the field - Reconciling data - Requests -etc

Support staff is incredible. Always available to assist and they even follow up afterwards to make sure your workflow is as you intend it to work.

It would be helpful to first time users if they had a manual or video explaining the logic behind the software system so it would be easier to figure out how to best maximize your workflow.

We are solving product research and manufacturing processes.

it is very quick to put in vendors and all your information to quickly get a requisition

I would like to see a way to auto fill your items

We have eliminated the waist of so much paper

The workflows are straightforward to configure. With user-friendly drag and drop fields it means rapid configuration of apps.

The reporting could be better but I believe this is being to be improved in the next version.

Procurement cycle. Requisition through to pay with 3-way matching.

Ease of use. For a non-programmer, I was able to setup unique workflows with very little help. Also, when I needed assistance, KiSSFLOW support was very helpful and responded to my requests quickly. Training materials are very clear and concise. They are written from a user's perspective. The ability to track these requests and output into a spreadsheet is another valuable feature as we use the data for future process improvement.

Nothing. As an enhancement, it would be useful for our process improvement initiatives to be able to have time-stamp data at each step for each record available in an exported report.

As a University, we have many requests that are not available in the standard templates. These are some of the workflows I have created: 1. Course substitution requests - submitted by advisors and approved by department chairs 2. Course Cancellation requests - submitted by faculty leaders and then requests go through a series of operational processing steps 3. Transportation vehicle requests - submitted by coaches and approved by the Athletic and Transportation departments

Design and iterate all of your processes

Needs more administrative controls and reporting

Interpersonal processes

We've been looking for a suitable software for very long time and finally found one that works!

When you get an email with an approval request it doesn't say the details of the item which I'd prefer. But it's an easy fix...

No more questions like "who approved this?"

The ability to cross manage other peoples work flow without disturbing content creation. Different folders of in progress/processed makes the flow more effective.

There isn't much a dislike with this product. It would be nice to have a 5 minute tutorial video for use. Jumping in to a new software is always frustrating, but streamlining that process would be helpful for on boarding.

I am solving the chain of communication problems that come from working with multiple people on content. Kissflow allows our team to edit and monitor without disturbance.

The ease of use is probably the best feature.

Mobile App could use Admin features for those of us on the go.

We are using Kissflow for the majority of our old paper forms and processes.

Kissflow is an extremely easy and intuitive to use tool, which makes managing various workflows very easy in a large organisation and makes it very scalable.

The app needs to be improved significantly, atleast in IOS

1. Employee onboarding - Kissflow helps centralise all documents in one place 2. Vendor payment - seemless workflows from manager approval to finance team for disbursement

Kissflow is extremely capable software and the technical support has been extremely helpful whenever I have a question.

I have no dislikes so far, but I am required to enter at least 40 characters.

We had a rather convoluted process to submit an event approval request and as a result, no one used it and so the process was not being followed. We haven't been using KiSSFLOW long, but we have already had several requests come through and users have commented on how easy it is to use!

Simplicity and how easy it is to implement it. I am able to develop an app without technical background and support of web developer. Flexibility but at the same time very complex.

The only limitation so far was lack of some user management features.

My organisation is starting with Kissflow and so far we implemented it as to support professional development request system. But for sure we will use it also for other purposes.

Cost effective, easy to use, powerful experience.

I highly recommend Kissflow to any business or process owner

flexible product and Apps that support a wide range of uses, reduces transactional time, cycle times, helping to build effective and efficient process for your business.

I really like the simplicity of this system. I am able to get a workflow up and running after signing up in minutes without much learning curve. However, I can also make it more powerful by including formulas to the forms or workflows. The system aside, I thoroughly enjoyed the fantastic and also immediate response from the "Technical Product" team who managed my account, especially Abdul. He helped me out a lot when I was starting out with the system and worked hard to help me push a much needed feature that I requested. I'm a happy customer! :)

Though the formulas are powerful and somewhat similar to DAX, it would help if there are more hints within the system to help you navigate whether or not the formula is correct. Sometimes I had to write multiple times to get the right formula that the system accepts, but there is always an amazing tech team from KiSSFlow to assist me. Separately, though I don't particularly dislike it, I do hope the reports can view all Apps as opposed to individually. Minor issue for now.

I began looking for a workflow management system to solve, well, workflow problems. It helps me identify where a workflow breaks down and who may be responsible for it. I also want to rid of the paperwork that "walks off" on its own. This system streamlines the flow and make it more efficient to complete a task. It has been unbelievable what this system has benefited my company only after 2 weeks of implementation. There are no longer people pointing fingers as to who's accountable for the missing paperwork or a process being late. As long as someone initiates a task, I am able to track it through its completion.

Product is still evolving but the support is the best I have ever experienced. Small suggestions are acted on immediately. For large suggestions, users have access to the development 'wish list' where suggestions are 'liked' and move up in the development order. great system.

Selfhelp through FAQ relates to the older version. These should be pulled from the web as they are confusing new users. Need to develop some new self help quickly and keep it up to date. (do it as part of each new development)

Travel Approval. Just rolling it out now but users appreciate the drop down fields and how fast it is to complete compared with the old Excel based forms, which are slow to complete and then have to be emailed around for approval, then filed.