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Moosend Logo
Moosend
Effortless Email Marketing
4.7
(672)
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Moosend Reviews & Product Details

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
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Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Moosend Media
Moosend video thumbnail
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Moosend Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 28, 2025
Moosend Logo
672 Moosend Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Jul 26, 2023
 Source
Overall Rating:
5.0
CP
Cat P.
Founder
Share
"User friendly experience"
What do you like best about Moosend?

Moosend is an exceptionally easy to use and intuitive site to use, and at a fraction of the cost of other providers. We have list management and tags that can be set up and the template creation is easy to use too.

What do you dislike about Moosend?

I haven't yet figured out how to add a custom unsubscribe link to the bottom of the email and do not really like the look of the default one. It would also be great if there were more fonts available for use.

What problems is Moosend solving and how is that benefiting you?

Moosend allows us to send custom, mass emails to our students and families. We are able to communicate with our families by grade, whole school or even just to our faculty. This gives us a far more professional feel than the CRM system we use internally.

Small Business (50 or fewer emp.)
Jul 23, 2023
 Source
Overall Rating:
5.0
LM
Lelo M.
Ex: Administrator
Share
"Easy to use and legit platform. Best website."
What do you like best about Moosend?

Their campaigns/promotions, approach and their professionalism. They always deliver what they promise, no holdbacks or maintenances in middle of campaigns. Highly recommended.

What do you dislike about Moosend?

So far nothing, I have not come across anything that I don't like about Moosend. Everything is perfectly managed and I don't think there is any changes/improvements they can do. Excellent platform.

What problems is Moosend solving and how is that benefiting you?

To create excellent newsletter, automate campaigns and manage my mails. It has everything you need to know about email marketing and I'm impressed with how it can help one grow their businesses.

Small Business (50 or fewer emp.)
Jul 19, 2023
 Source
Overall Rating:
5.0
Aury H. avatar
Aury H.
Lecturer
Share
"Awesome online customer support. Very patient and supportive! Wow!"
What do you like best about Moosend?

As far as I am concerned, best value for money on the market.

What do you dislike about Moosend?

It is sometimes not easy to edit blocs when editing a newsletter.

What problems is Moosend solving and how is that benefiting you?

Helped me set up the account.

Small Business (50 or fewer emp.)
Jul 03, 2023
 Source
Overall Rating:
5.0
JM
John M.
Founder
Share
"Great Service at a Great Price!"
What do you like best about Moosend?

The product is easy to use & affordable.

What do you dislike about Moosend?

Reports feature does not routinely update.

What problems is Moosend solving and how is that benefiting you?

Connecting with our members is an important part of our business. Moosend fills that need.

Small Business (50 or fewer emp.)
Jun 19, 2023
 Source
Overall Rating:
5.0
GB
George B.
Founder
Share
"Better functionality and more options than Mailchimp"
What do you like best about Moosend?

We switched our company from Mailchimp to Moosend almost two years ago, dramatically improving our delivery rate, opening rate, click-through rate, etc., basically every quantifiable category. The initial campaigns we tested with were designed for MC and simply resent through Moosend, yet far outperformed their previous numbers. That, combined with the data sorting and analysis tools, makes it a far superior platform.

What do you dislike about Moosend?

The interface can be a little intimidating, to begin with, and they do not provide any kind of easy walkthrough videos or "tutorial" campaign, so the start can be a little rough. The website is also occasionally a little temperamental, not allowing you to log in for seemingly no reason. Compared to the upsides, though, these issues are quite miniscule.

What problems is Moosend solving and how is that benefiting you?

Moosend allows us to connect with our mailing list and provides far more data on each campaign than prior services, allowing us to understand better and compare what motivates and succeeds with specific segments.

Small Business (50 or fewer emp.)
Apr 24, 2023
 Source
Overall Rating:
5.0
Rajeev B. avatar
Rajeev B.
Founder
Share
"Feature-rich email marketing software that is fast and responsive"
What do you like best about Moosend?

Working on the dashboard while say launching a new campaign is fast. There is chat support available five days a week round the clock to help if you need help.

What do you dislike about Moosend?

I could spot more features for any email marketing software, including so many automation opportunities. However, they are not in SMS marketing, which gives them a disadvantage should someone want to have email marketing and SMS marketing under one dashboard.

What problems is Moosend solving and how is that benefiting you?

All our WordPress websites have the Moosend Website Connector plugin activated. This helps to have subscriber forms, sharing of latest posts through RSS campaigns seamlessly.

Small Business (50 or fewer emp.)
Mar 16, 2023
 Source
Overall Rating:
5.0
NT
Nick T.
Partner
Share
"Great support"
What do you like best about Moosend?

The support has been first class. The chat has been very helpful and, where necessary, has been escalated to an expert who followed up in a helpful and timely manner. The library of help also seems comprehensive and easily understandable.

What do you dislike about Moosend?

Everything so far has been great, there is nothing I can pick fault with.

What problems is Moosend solving and how is that benefiting you?

Autoresponding to customers who have purchased from us. Once set up, this allows us to spend time on other aspects of the business.

Small Business (50 or fewer emp.)
Mar 04, 2023
 Source
Overall Rating:
5.0
HB
Howard B.
Founder
Share
"A Cost-Effective Email Campaign Solution for a Small Ecommerce Retailer with Limited Needs"
What do you like best about Moosend?

I have only one promotional email campaign each year during the Christmas season. Moosend provides me with the tools I need to easily construct a campaign that is measurably effective and at a cost this small etailer can afford. My 2022 campaign delivered nearly $12,000 in sales from my investment of about $150. What little customer support I required has been delivered in a timely, capable and personable manner.

What do you dislike about Moosend?

I wish that I could subscribe for the month I need the service and immediately cancel the subscription while retaining access during that month. That said, after forgetting to cancel at month's end and being charged for the additional month that I did not need or use, they graciously refunded to me the the additional month's charges.

What problems is Moosend solving and how is that benefiting you?

Enabling me to communicate with existing customers to drive follow-on salejs.

Mid Market (51-1000 emp.)
Feb 28, 2023
 Source
Overall Rating:
5.0
Patrick B. avatar
Patrick B.
Research Facilitator
Share
"Using it to create and send out newsletters for the Health Sciences North Research Institute"
What do you like best about Moosend?

We love how intuitive and simple it is to use. We can create beautiful newsletters and send them to our research and scientific community. Previously, we struggled to make visually stimulating newsletters, so Moosend helped us when needed.

What do you dislike about Moosend?

There are very few things to dislike, but a few features could be further worked on. We want to be able to save entire sections as a template so that we can move it from the "layouts" menu. We know that some custom layouts can be created, but expanding on that would be very beneficial for many Moosend users.

What problems is Moosend solving and how is that benefiting you?

It is helping us solve the issue of manually building newsletters for our community. Previously, we created newsletters using Word, but it did not meet our basic needs.

Small Business (50 or fewer emp.)
Feb 13, 2023
 Source
Overall Rating:
5.0
Xavier M. avatar
Xavier M.
Fundador
Share
"The best Tool for Email Marketing"
What do you like best about Moosend?

I like the interface and because is really easy to use. I think my campaigns have better opening. I love the integration with Wordpress.

What do you dislike about Moosend?

All works really well but, you can improve the text editor. When I write, I need some time to put links, bold and other things like that.

What problems is Moosend solving and how is that benefiting you?

I used many tools but Moosend have more security, deliverability and integration with other tools like Wordpress and Revue.

Small Business (50 or fewer emp.)
Feb 10, 2023
 Source
Overall Rating:
5.0
Nataliya B. avatar
Nataliya B.
Owner
Share
"A trusted email marketing solution - perfect for small and big businesses worldwide."
What do you like best about Moosend?

Moosend has been a part of my business for over a year, and I have been using it successfully. It's an easy-to-use platform and has all the features I need to manage my email campaigns efficiently. I've found the customer support team helpful, and the pricing plans are great too. Moosend is a trusted email marketing solution I highly recommend to anyone, big or small business!

What do you dislike about Moosend?

I'd like to see more on-with-the-trends designs for emails, and more templates for newsletters.

What problems is Moosend solving and how is that benefiting you?

Deliverability and an on-brand feel of emails are very important - and Moosend does a fantastic job with that!

Small Business (50 or fewer emp.)
Feb 08, 2023
 Source
Overall Rating:
5.0
NR
Neha R.
Founder
Share
"Never looking back at Active Campaign"
What do you like best about Moosend?

The simplicity and ease of getting started but at the same time, a powerful tool.

What do you dislike about Moosend?

Nothing that comes to mind. We use it for Email Marketing Automation and it works great for our usecase.

What problems is Moosend solving and how is that benefiting you?

Solves manual work ofcourse of sending the email. The automation tool works really well with conditions. The opening rates are good.

Small Business (50 or fewer emp.)
Jan 31, 2023
 Source
Overall Rating:
5.0
Corey J. avatar
Corey J.
Producer & Founder
Share
"Moosend, professional features at an affordable price. I had the best online marketing experience!"
What do you like best about Moosend?

Moosend includes multi-step marketing and tracking automation workflows, as well as a spam helper.

What do you dislike about Moosend?

Navigation links could have been more intuitive to increase speed.

What problems is Moosend solving and how is that benefiting you?

Customer support was a good experience.

Small Business (50 or fewer emp.)
Jan 25, 2023
 Source
Overall Rating:
5.0
CN
Cosmin N.
Marketing Specialist
Share
"A great email experience"
What do you like best about Moosend?

Automation and easy email builder for any email.fdfdfdfdfdfdfdfddfdfddfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdddfdfdfdfdfdfdfdfdfdfdfdfdfdfddfdfdfddd

What do you dislike about Moosend?

In some cases for a few emails, the mobile preview si not the same as the sent email.

What problems is Moosend solving and how is that benefiting you?

First of all Moosend saved me a lot of time for building emails. Another great integration was automation.

Small Business (50 or fewer emp.)
Jan 19, 2023
 Source
Overall Rating:
5.0
Rishi B. avatar
Rishi B.
Proprietor
Share
"Not just email marketing software"
What do you like best about Moosend?

Visually appealing email newsletter, subscription form, and landing page templates. Landing pages are responsive with features including countdown timer, forms, and videos. Intuitive dashboard and extensive analytics reporting. Take your digital marketing to the next level with its automation features.

What do you dislike about Moosend?

They should integrate SMS marketing. For an online shop, transactional SMS messages are vital.

What problems is Moosend solving and how is that benefiting you?

Our friend in digital marketing. Takes care of lead generation with automation tools. Subscription forms and landing pages connect seamlessly with WordPress sites through plugins. Its landing pages on our WordPress sites saves hiring pricey developers or going for expensive pro themes.

Small Business (50 or fewer emp.)
Jan 16, 2023
 Source
Overall Rating:
5.0
XM
Xavier M.
Copywriter, Ceo.
Share
"The best software for email marketing"
What do you like best about Moosend?

I love the deliverability. When you start, you needs to configure DKIM and SPF and verify the domain, then you can use. I like it the text editor, is easy and intuitive.

What do you dislike about Moosend?

Sometimes, the number of subscribers don't is correct. But is a minimal thing, is not really important. Another thing can be better is the statistics, maybe be more clear.

What problems is Moosend solving and how is that benefiting you?

I can send a daily newsletter. Don't have any restrictions about the number of emails per month. You pay for subscribers. That is a benefit that I consider essential.

Small Business (50 or fewer emp.)
Jan 10, 2023
 Source
Overall Rating:
5.0
AI
Alice I.
Marketing Consultant
Share
"Great tool for designing a newsletter"
What do you like best about Moosend?

The versatility of the dashboard helps you produce awesome personalized newsletter layouts.

What do you dislike about Moosend?

Tricky ways of saving your work. It took a while and help from customer support to find my way among the three ways of saving my initial work. As with many other automatic platforms, this one does not guarantee your newsletter landing in inbox or accurate, real data behind the process.

What problems is Moosend solving and how is that benefiting you?

It is a fantastic tool for creating complex newsletter designs, by integrating a diversity of user-friendly commands and formats.

Small Business (50 or fewer emp.)
Dec 31, 2022
 Source
Overall Rating:
5.0
ID
Ioannis D.
Ceo
Share
"Proffesional e-campaigns maker"
What do you like best about Moosend?

Support is always fast and accurate, providing solutions to any issue you might facing

What do you dislike about Moosend?

The new interface needs time for the users that use the old one ...

What problems is Moosend solving and how is that benefiting you?

Sending newsletters and e-mail campaigns had become easier and easy to evaluate

Small Business (50 or fewer emp.)
Dec 02, 2022
 Source
Overall Rating:
5.0
GB
Gerard B.
Owner, Consultant And Teacher
Share
"Shift expectations"
What do you like best about Moosend?

It's very easy to learn and very consistent to work

What do you dislike about Moosend?

You can manage the templates only from inside the campaign, i'd wanted to have a direct access to manage them separately.

What problems is Moosend solving and how is that benefiting you?

I'ts my principal email marketing tool

Small Business (50 or fewer emp.)
Dec 01, 2022
 Source
Overall Rating:
5.0
★ Kim F. H. avatar
★ Kim F. H.
Sales Jumpstart & Turnaround Specialist
Share
"Great Everything You Need Solution"
What do you like best about Moosend?

A large variety of templates. They have a lot of different styles and all the sizes of forms you would want for all of the various use cases. Great help/support. Constant innovation and improvements.

What do you dislike about Moosend?

Been using it for about three years, and I can't think of any glaring need. More integrations and analytics are always nice, but they have a lot already with good reporting.

What problems is Moosend solving and how is that benefiting you?

Moosend helps me communicate and sell. Moosend is quite a bit easier to use than other solutions I've tried and researched. Knowing more about what is working and not working is essential and this software gives me the feedback and I need adjust my campains.

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