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Moosend Logo
Moosend
Effortless Email Marketing
4.7
(672)
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Moosend Reviews & Product Details

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
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Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Moosend Media
Moosend video thumbnail
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Moosend Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 07, 2025
Moosend Logo
672 Moosend Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Mar 10, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"An Amazing Customer Experience"
What do you like best about Moosend?

The customer service is hands down the best I've encountered. The dashboard and features are top notch and easy to use. Besides the price point it's par none.

What do you dislike about Moosend?

The plans are pricey. Turns out, the forever plan was not forever free. I wish moosend had given a little more heads up for this feature or left a plan that was free but didn't allow sending more than 1 email per month or something. Just so we could still continue to be part of the family and maybe buy a subscription as needed

What problems is Moosend solving and how is that benefiting you?

The email newsletter game is highly saturated. Standing out is very hard but moosend and it's amazing team is great at letting you know how to use its product.

Small Business (50 or fewer emp.)
Feb 18, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Good services at a fair price"
What do you like best about Moosend?

- Quality services at a fair price - Easy to use platform - Many templates for newsletters to choose from - A few emails were considered spam - I highly recommend

What do you dislike about Moosend?

Nothing so far, small problems for importing the list with customers.

What problems is Moosend solving and how is that benefiting you?

Sending offers to customers

Small Business (50 or fewer emp.)
Feb 16, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Moosend for marketing operations"
What do you like best about Moosend?

I am glad to use Moosend for various purposes in my daily marketing operations. Designing new landing pages or creatin e-mail campaigns with moosend is very effective and easy.

What do you dislike about Moosend?

There is no feature that I used and am dissatisfied with for now.

What problems is Moosend solving and how is that benefiting you?

I can track my email campaigns analysis very easly. I need to create landing pages regularly and the tools and features on moosend make that easier for me.

Small Business (50 or fewer emp.)
Feb 15, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use Interface and Ample Insights"
What do you like best about Moosend?

Intuitive interface and streamlined process as well as a chat function with a real person who was available for my many questions even on a trial version. All their answers were helpful.

What do you dislike about Moosend?

Im finding it hard to think of anything. Everything worked properly. Maybe I didnt know how they came up with the process of labeling some of the email as inactive and sending only a portion, but also maybe that was a very useful action for me not to waste time.

What problems is Moosend solving and how is that benefiting you?

I wanted to send emails to 18000 contacts and I was able to send to many without the usual fees and this allows me to grow my business and really determine the right plan for me before spending.

Small Business (50 or fewer emp.)
Feb 08, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I've tried about 50 email marketing platforms, Moosend is in the top three."
What do you like best about Moosend?

What I consider when analyzing an email marketing platform: - How fast the interface works - How accurate and fast support is - How many steps are required to send a campaign - How easy is to design a template, specially a really simple template - How versatile automations are - If it's possible to configure a welcome sequence - Deliverability Moosend exceeds in every of those areas.

What do you dislike about Moosend?

I know it sounds crazy, but I'd like it to be more expensive. When there's a lot of money on the line, as it's my case, I prefer pricey services because higher profit margin makes it easier for the supplier to offer a good customer support and also to provide a great deliverability.

What problems is Moosend solving and how is that benefiting you?

It is hard to find email marketing platforms with such a high deliverability, which graphic interfaces are so simple, and work so fast.

Small Business (50 or fewer emp.)
Jan 31, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Head of Operations"
What do you like best about Moosend?

I love the simplicity of being able to drag and drop right

What do you dislike about Moosend?

I wish there were more corporate templates to choose from.

What problems is Moosend solving and how is that benefiting you?

We are now able to be more transparent with our team by sending out a monthly newsletter on what each department is working on.

Small Business (50 or fewer emp.)
Jan 20, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Email marketing platform"
What do you like best about Moosend?

Very easy to use and free to get started. We are getting used to the platform and having good responses. Love the reporting and we will probably be upgrading to a pro account soon as it will be good to be able to collaborate with additional campaign authors in the organization. Better value than the competitors. I highly recommend you try this... I know there is a commitment in time to learn something new but I think you will not be dissappointed :)

What do you dislike about Moosend?

Honestly... there is nothing to complain about with this platform. Just accept that like any business they cannot give everything away for free otherwise it would not be a business...

What problems is Moosend solving and how is that benefiting you?

We use social media and email marketing to catch those who are not in our social media networks to maintain contact with our followers. Email marketing is not dead and important to us.

Small Business (50 or fewer emp.)
Jan 09, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Moosend staff are quick to respond and are helpful."
What do you like best about Moosend?

Instructions are clear and easy to follow. Any questions are quickly answered by staff.

What do you dislike about Moosend?

No issues and no downsides to this point.

What problems is Moosend solving and how is that benefiting you?

Communication with our list of supporters is quicker and efficient.

Small Business (50 or fewer emp.)
Jan 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Finally - the perfect MAT"
What do you like best about Moosend?

Incredibly easy to use Free entry Doesn't overcomplicate the processes Not trying to be an all singing all dancing marketing experience cloud! Was the only tool to properly deal with my custom HTML (I tried over 10 others)

What do you dislike about Moosend?

Slightly slow to respond Would be good to see an updating database integration (ie to Google sheets etc) Slightly confusing way to create templates outside of a campaign process.

What problems is Moosend solving and how is that benefiting you?

I'm creating a POC for a new business. Moosend let's me test and learn very quickly and for free! Invaluable.

Small Business (50 or fewer emp.)
Jan 05, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Better than most tools in the higher price range."
What do you like best about Moosend?

Where to start? Moosend has a very powerful yet clean feel similar to ActiveCampaign without the clutter. If you are just starting out or don't have money to burn, here's where to start for solid email marketing.

What do you dislike about Moosend?

At times the UI can get "stuck" between steps, particularly when creating or cloning an existing campaign. There are only so many times a customer wants to hear "clear your cache" from support.

What problems is Moosend solving and how is that benefiting you?

The ability to automate sequences off of so many triggers using their scripts helps me to close more customers, build better Facebook audiences, and gain better insights into what people are doing on my website. I use Moosend as a CRM for my business and the businesses of my clients as well.

Small Business (50 or fewer emp.)
Dec 20, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very easy to use and offers a great variety of options"
What do you like best about Moosend?

The preview function helps a lot and it's very accurate. the free version offers many options and a great number of subscribers allowed.

What do you dislike about Moosend?

Sometimes there are bigger spaces between words, or no space at all, for no apparent reason.

What problems is Moosend solving and how is that benefiting you?

It has helped me create good looking Newsletters.

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"All the goodness of pro level tools with none of the headaches and at 1/3 of the price!!!"
What do you like best about Moosend?

Love the user interface and its simplicity. They recently revamped the UI, and I find that it's a bit better, even though the previous one was very good. I haven't tried their page builder in some time, but I can see situations where that would be all you would need!

What do you dislike about Moosend?

You can't create dynamic email content in automations. It can only be done from a broadcast situation. It's a very technical case, but it affects the usability for me.

What problems is Moosend solving and how is that benefiting you?

Powerful email marketing with none of the headaches and at a fraction of the price of larger more "name brand" tools. There's only one thing I've found that it can't do for now.

Small Business (50 or fewer emp.)
Dec 07, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for Small Business"
What do you like best about Moosend?

Moosend is easy to navigate and use even for a beginner.

What do you dislike about Moosend?

Moosend is difficult to use on a mobile device or iPad.

What problems is Moosend solving and how is that benefiting you?

Moosend allows my small business to communicate professionally to my clients.

Enterprise (> 1000 emp.)
Dec 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Email Marketing Solution"
What do you like best about Moosend?

Easy to use, all required features available for free, excellent options for customisation

What do you dislike about Moosend?

support options not easily accessible, some minor errors in subscription form and mailing lists

What problems is Moosend solving and how is that benefiting you?

it is the one website that I found that fulfilled all my email marketing needs

Small Business (50 or fewer emp.)
Dec 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"the most ergonomic digital marketing tool"
What do you like best about Moosend?

The editor for the emails automatic and straightforward campaigns.

What do you dislike about Moosend?

Την καρτέλα παρουσίασης των μελών για αποστολή καμπανιών

What problems is Moosend solving and how is that benefiting you?

Μπορώ να παρακολουθώ στοχευμένα και αναλυτικά την αποτελεσματικότητα των καμπανιών μου.

Small Business (50 or fewer emp.)
Nov 28, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Growth-friendly and easy to use platform"
What do you like best about Moosend?

I love the automation, including the tags and variables that you can add to the contacts, and that it doesn't show any watermarks in the sent mails. Plus, it is super user-friendly.

What do you dislike about Moosend?

It is not that I hate it, but the images of the icons are of poor quality. But it is only a visual thing that doesn't affect the workflow nor the mailing results.

What problems is Moosend solving and how is that benefiting you?

The main problem solved is the time that it takes to send emails to a list of contacts. I am using it for sending automatic emails to a list of contacts. It allows me to have more free time for other important things in the business. It also allows me to send HTML emails that I couldn't do with a simple mail client.

Small Business (50 or fewer emp.)
Nov 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"PERFECT SOFTWARE"
What do you like best about Moosend?

Everything! Esay to use and correct too. Pricing is good for small and middle Businesses. Thankyou for the Support. Can´t say more. Welldone

What do you dislike about Moosend?

It took longer to find it. Nothing missing. Thank you!!

What problems is Moosend solving and how is that benefiting you?

Newsletter - getting to all our Reporters, users, and customers world wide. Tracking and more.

Small Business (50 or fewer emp.)
Nov 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very positive"
What do you like best about Moosend?

They provide templates for newsletters. I foumd the emails I received very inspiring and helpful. I use Microsoft photos, Google photos, and Microsoft word.

What do you dislike about Moosend?

I would like to see more templates for artwork specifically. Everything I used worked well. More suggestions for specific lines of business like art. I would like to see some simplified templates.

What problems is Moosend solving and how is that benefiting you?

I don't know of any problems , yet anyway to solve as I have only been using it a short time. The benefits so far have been helping me to get on a newsletter schedule, consequently, it is helping me to be more organized.

Small Business (50 or fewer emp.)
Nov 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Grea"
What do you like best about Moosend?

I like how easy it is to integrate with any website. The email templates are excellent, and it is straightforward to customize them. Moosend is a multilanguage platform.

What do you dislike about Moosend?

I didn't find yet something to dislike. A few months ago, Moosend was just in English but now is a multilanguage platform.

What problems is Moosend solving and how is that benefiting you?

I had to create email campaigns; the email templates were adorable and very customizable. We were very productive in implementing them, in few hours we were able to develop from zero a few email campaigns.

Small Business (50 or fewer emp.)
Nov 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazingly helpful and easy to use"
What do you like best about Moosend?

I was able to learn how to use Moosend in one evening by watching tutorials and chatting with helpful customer service reps. I can get started free as long as I have under 1000 subscribers. The look of the finished email is pleasing and very customizable.

What do you dislike about Moosend?

That I can't attach a file to my emails. But that's ok. Everything works properly.

What problems is Moosend solving and how is that benefiting you?

I was not aware that I could not send large emails from a paid-for email service. I had zero knowledge about bulk mail sending and I learned it all easily with Moosend! Now I can be in touch with hundreds of people easily. I like that I can schedule when the email goes out, if I need to be gone over the weekend without my laptop I can still schedule a reminder email to go out Saturday night.

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