Namecheap Reviews: 4.4/5 — Solid Choice

Good customer service and fast response. With a reasonable price for the service they provide. They also offer good promotions from time to time.

The web UI fails time to time. You've got to do a refresh sometime to get things done. If you are in hurry, it'll make you crazy.

We are using Namecheap for registering our domain names.

*sometimes* They are actually cheaper than say, Go Daddy. But pretty much no. I can almost always save with Go daddy.

They do not live up to their name 75% of the time

There isnt any real benefit for me, usually if I get stuck using name cheap its because my client has already purchased their domain and its a MAJOR pain to move a domain once its registered and purchased elsewhere.

The user interface is nice, and getting on a line with support doesn't take horribly long.

Even when speaking with support, sometimes they don't translate what you want to action.

Domain hosting! Their interface is intuitive, moreso than other hosts.

Love the pricing, good rates and a reasonable swath of services

but they couldnt process our biz credit card and couldnt figure out why. Gave me runaround between them and the bank.

name service only

Cheaper than other providers, for ppl on a budget.

For anyone here who is not an IT or experienced be aware! I purchased a domain and at the moment of purchase, Namecheap added some free "services" as a "bonus" (more like a tricky way to upsell inexperienced ppl). I never used these services and even forgot they were there! After a month I saw that I was charged 9.99$ + 18.99$ for these two services!! Long story short, I asked them to cancel the charge and they refused! An honest company would at least send a single reminder saying "Hey we saw you were not using your X, Y...." But it's better to keep it hidden as your money is more important than you!

Providing domain

I had a domain there for 1 year, and everything was ok, but as soon as I paid for the renewal, they sent me a letter that they no longer provide me with a service, because I was born in Russia.

I tried to contact their support and confirmed that I can transfer my domain to another service provider, however, I was told to wait 45 days and could not get a refund.

They provided a domain registration service for my product, but then refused to provide it and also refused to issue a refund. The support is very slow and does not answer the questions asked directly.

In General the support is good, are solve the technical problems.

The redemption fee is exorbitant 21 times the normal year fee, and they will terminate your domain before the expire day if you dont renew 30 days before expire. That situation can happend by many reasons: change of administration mail, mail in spam, autorenew fail due to expired card, etc. A risk that need to be considered before purchase a domain. The redemption fee is not written, and will change any time.

is not expensive.

Just Branding and Packaging that doesn't actually matter in hosting industry

All of it, I hosted a default Wordpress site, uploaded my logo and few contents and it keeps loading even the CSS and JS takes 17 sec approx to load Don't recommended me optimization I know all things better then most of you reading my review https://i.imgur.com/K11BcMX.png

none at all

Cheap. Has a website with basic functionality.

Their faulty AI security system routinely flags many people's accounts as fraud. When this happens, they require you to provide your SSN, a picture of your credit card, and then your bank account statement. If you want to give away your private information, this is the domain host for you. I had to cancel my domain and now at risk of losing it when it gets released back to the public. Also, they have a very spaghetti-like Customer Service department. Person A cannot help with the ticket opened by Person B. Person B doesn't have enough knowledge or permission to help you and therefore refer you to person C. Person C is in the wrong department to they reroute your ticket to Department D. Your ticket sits in the queue for days without any owner assigned until you contact them again so you can flag your ticket as High priority. Overall, the price is cheap but not as competitive anymore. There're other better domain and web hosting companies out there.

There has been very little benefits besides the cheap price. They give me a domain, but then falsely lock my account despite all my attempts to give them SSN and credit card pictures.

Nothing. They're a bad company to deal with.

They never warned me that my domain was expiring. I went in 4 days before expiration and they won't let me renew it. They said it's going to be over $200 - and it's not even expired yet. I've been a customer for many years now. This is the way they treat their customers.

Nothing. I'm moving away from them.

They seem to do pretty well hitting their 100% uptime SLA.

Its a full bait and switch with your plans after year 1. They are worse than the cable companies. Prices go up 4x after the first year for hosting and 2x for domain registration - all for no additional value. With no additional value, it is simply a money grab. The kicker is the inconvenience to switch, which is why I would recommend not even using them in the first place.

Domain registration and website hosting

I liked the customer support line that was available when I got lost as to how to set up my site.

I disliked the confusing design of the site, as in the various options were ill explained and hard to find.

I was launching a splash page for a home construction business in the Kingsway.