Unclaimed: Are you working at OVHcloud?
OVHcloud Reviews: 3.5/5 — Good for the Price
OVHcloud offers a wide range of solutions that include reliable VPS (Virtual Private Servers), dedicated servers (including storage servers, game servers, enterprise servers, and others), public cloud instances, web hosting plans & domain names–to name a few. The company's solutions are notable for being scalable options that are ideal for small and medium businesses, with robot features that can accommodate the needs of significant enterprises.
| Capabilities |
API
CLI
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare OVHcloud with other popular tools in the same category.
Cheap, lots of options, scalability, Canadian
Absolutely the worst experience with any host, ever. I set up a server. Then downloaded files from my Google Drive. They shut down the server. I contacted tech support and they said it was a violation of 'terms of use' I escalated and they said it had been resolved I finished the download and configuration. Then I did about a week of software development. Then I tried uploading my work to my Google Drive. They DELETED THE SERVER WITHOUT WARNING. No backup, no notice, nothing. Then I tried to contact customer service. There is no way to phone, chat or email. Online tickets only. NO RESPONSE FOR OVER 24 HOURS. Then the same crap about 'violation of terms of service' - to use Google DRive! Rude and incompetent tech support finally said 'nothing can be done' I asked for a refund but they refused
None Too bad. about 5 years ago I used them for a different client and it was pretty good. Except for when their entire data center crashed - I mean the ENTIRE THING, their internet backbone went down and it took about 8 hours to get back. Use at your own risk, and make sure you backup onto some other service.
I'd purchased a VPS plan on the 18th of Sept, I tried to set it up three times, but it always returned with some error. The first time issue with root access, 2nd time issue with outdated command, and third time with securing VPS, I gave up after 3rd attempt and wanted to cancel the VPS, but their cancel form always returned with an error. then I'd opened a support ticket to cancel the order, and they replied after three days, "Please note that we offer the refund only if there are any hardware faults." I explained then the next day; they replied, "Our billing team has reviewed your refund request, and we regret to inform you that you are not eligible for a refund." Their stupid server is not workings, and now they don't refund for it too. I lost my money, but you better be careful.
everything, their server, their support, everything is useless
nothing, their support is very slow and won't refund for unused services
OVHcloud advertises competitive prices, but you should avoid being lured in by low prices.
OVHcloud has terrible customer support and faulty networking services.
Nothing good has come from OVHcloud.
That I did not sign up with my credit card, instead, with paypal, so I could only get stung for the first payment.
1. That its not sign up, and get busy. Its a manual process that requires someone to approve and set up, days later. 2. Then when you get an email saying, yep, all working... nothing works. Cpanel passwords did not work, and no root password. Followed instructions to reinstall everything to reset, nothing worked. 3. No live chat. 4. Ticketing system that makes you go through a dozen questions that are of no use before you can create a ticket. 5. Ticket is unanswered for 24, to 48 hrs. 6. The answers, were not useful. Nothing helped me actually get Cpanel working, and instead of setting me up with a root password... i was given command line instructions on how to do it? Heres a tip. Just give me the god damn access... not some set of instructions, none of which have worked to date... days after I requested them. 7. On cancellation, you don't pay for what is used, you pay for what youve paid. No refunds. So I had paid a month in advance, it didn't work, i left, i lose that money. Thank god i didn't pay a year in advance. I moved to Digital Ocean, I was literally up and running in minutes. The absolute worst experience with a VPS host ever.
Well thats a loaded question. I was trying to solve a hosting problem, the problem being, i needed hosting. The problem, was not solved, i left.
Easy to start and to manage. The server is ready in few minutes
Totally not supported. Had a virus and they terminated the contract instead of supporting. Not suitable for a business.
I was creating an e-commerce platform. No benefits as my server has been blocked after a virus attack
It was an easy to setup service and it has been steady for a few years. There is really nothing else to like in my opinion.
When something breaks (server down) there is no actual support just people on the phone telling you that things will be get fixed but even after 3 days of numerous tickets and phone to support the tickets are unanswered and the server is unreachable ... absolutely unprofessional. Numerous ticket and phone calls on incident on 20/5/2020 have gone unanswered and VPS unreachable so I have decided to move away from this service.
The price seems right but comes with non existent support it seems
They have a decent line of hosting products and options to make things work.
Support is horrendous, if things don't just magically work for you, expect to go multiple weeks without responses on your tickets, especially if they require any level of skill to answer properly. I'd say my normal response time at this point is somewhere around 3 weeks.
We are using them for all infrastructure hosting. We are using their private cloud product and some VPS and dedicated servers.