Podium Reviews: 4.6/5 — Highly Rated

The convenience of being able to communicate with others fast and easy

There is really nothing that stands out to be that i could say i dislike

A better way to communicate with customers to answer there needs and wants

Podium is a great way to keep inn touch with patients. Text them with treatment or conformations and they respond so quickly

Podium did not completely connect with Dentrix

repetitive calls to confirm appointments. It opens time for me to do other tasks I have not had time for.

Better way to contact patients. Less time spent on phones. More FIVE STAR reviews.

I wish podium would let me know ahead of time if I am sending a message to a cell or a landline.

Podium has gotten our office hundreds of more google reviews! We are also now able to get in touch with patients a lot easier, as they are quick to respond to a text but not a call.

Podium makes interactions with customers a breeze as well as keeping them informed. We use it for several different company types and it’s been a helpful tool all across the board. Love that it gives reports and allows me track customers and employees interactions.

Haven’t found much that I disliked, program works well for us with no issues so far.

Podium makes getting reviews from customers much easier and efficient.

I have found that Podium has made it much easier for us to communicate with our customers.

I have to retype the body of any text messages from our pre-made messages if using my android to communicate or request a review.

It has made our review counts rise exponentially and saved my coworkers time by being able to quickly message and text customers. I love the after hours auto reply, explaining our hours to customers with questions

We send a review invitation to every customer at the completion of their service. The response rate has been better than expected, and we've received nearly 500 reviews since implementing Podium.

There is some confusion for our customers that respond to a Podium message thinking they are talking to their field technician, when in fact they are talking to a customer service rep in our office. Also, we get a fair amount of spam messages from political campaigns that I can't seem to block.

We're dramatically increasing our reviews on Google, which many potential customers weigh heavily while searching for a service company. Best of all, these reviews are written primarily by satisfied, long-time customers that highly recommend our service. We can also give immediate attention to someone writing an unfavorable review, and address their concerns.

Makes it very easy for customers to contact me and write reviews.

To many upgrades that don’t seem to increase the value and sometimes make it harder to use.

I have more reviews then any of my competitors in San Francisco.

I like the simplicity of Podium as it aligns with our company goals and strategies.

I wish they had a mobile app rather than using the web.

We are solving problems with not enough surveys coming in, and Podium has changed that for us.

Ease of use. Texting with customers is quick and easy.

I cannot currently think of any aspect that I do not like.

reaching out to customers in an unobtrusive way.

Podium makes gathering reviews from customers easy. We quickly gained hundreds of positive reviews from our loyal customers.

No downsides that I can think of, except maybe the fact that we didn't start sooner with them sooner.

Staying engaged with our customers in a manner that is easy and convenient for them.

I love the response time and all the features it has.

Wish their was a way to get more info about a customer. Some Podiums you cannot respond to because customers key in phone number incorrectly.

Getting more people to purchase from us.

We all know customers are motivated to do a google review when upset. The satisfied customer is very unlikely to take the time to post positive feedback. Sending podium requests to rate the sales experience has been a very effective tool in getting positive customer reactions on our website and google ratings.

Customers often will reply to the podium text rather than select the google rating option. This reply is helpful as a manager, but it does not translate to a star rating on google.

We had very little positive web feedback until we began using podium. We went from a 2.5 star to a 4.3 in a few months.

Really 3 things stand out to me about Podium. 1.) The customer service is outstanding. 2.) The suite of products (and still growing) have been extremely useful for my business. 3.) They are open to feedback and they actually implement the changes.

Not much I dislike about this company. Everything that seems dysfunctional, I provide feedback and Podium improves it for their users.

Obtaining reviews Collecting payments - Text is seriously the way of the future Confirming patient appointments Openly and quickly communicating with new patients.

Podium has allowed our company to be a text/message away from each of our clients. It has expedited our relationships with them because they know with in minutes of them sending a message be it Facebook, google etc. we see it and within minutes we have the opportunity to solve any issues or answer questions. Not to mention the amount of reviews we have received on google all because of Podium.

We thus far, have NO negatives and have been using Podium for over a year.

In the past having to keep up with social media responses along with google reviews was much more time consuming, We now sit down in the morning, in the drive through getting our morning coffee on the commute to work and everything is right there on our phones and easy to use. Great company.

I enjoy using Podium because it creates a consistent and easy to use program to connect with customers. It allows you to chat one on one directly to the customer's phone. You can attach images, links, and request payments. This a very helpful tool for success with your company.

The only dislike is the organization of podium. I feel like the messages can be sorted better for easy to find messages.

Podium has increased with the connection to customers in a timely way. We are able to get a quicker response from customers rather than waiting for an email reply. It gives the customer a chance to get it mobile as a text message and convenient way to reply.

Easy to use for company and customer, directly from my phone to the customers

Off the top of my head I can not think of any dislikes or issues that have stopped me from sending or receiving a review

Customers shop strictly from reviews and podium makes is very easy to stay connected and receive reviews from all customers or only customers you choose

The ease of the app being available 24/7 is awesome. Also the desktop notifications are a nice touch.

The emoji's are outdated if sent through desktop.

Most customers text nowadays, between working or it being too late at night to call, and Podium gives them a 24/7 place to contact the dealer for issues or questions. It's also less invasive to them and allows them to feel more comfortable.

Very convenient to use, easy to text, respond and communicate efficiently

there is not much to dislike. its simple

Podium has made it fairly easy to send reminders for appointments.

I love the preset templates that you can create to minimize the time spent drafting and typing out messages to patients/clients!

I wish that you could send a message to more than one person (like a group message) but that is not a feature currently offered.

Podium has made it easier to connect with patients/clients as well as keeping track of these conversations in one place.

Sales have been up considerably in my department because I can answer questions quickly and send photos of product.

Just like any online forum, some people feel free to lash out because they feel anonymous.

I think we have been able to reach more customers - our website doesn't have a complete inventory online and we are able to confirm what we have in store or what we can special order very quickly. There have been many new customers due to the quick responses we are able to give through podium.

Very neat interface, and easy to use. Everything is all in one place for our employees to access.

There's really not much to dislike, everything works how it should!

Handling reviews, and instant messages from our website. The benefits are that our pop-up chat is one of the highest used items on our website.

I like that I can contact a client in a quicker and easier manner that still remains professional since the avenue we are speaking through is a company messaging number.

I dislike that clients can't see that it's a company number rather than a personal number. Some clients get confused and think it's our personal phone number we're texting them through.

We are able to contact the clients quicker. Or if we send an email and haven't received a response in X days, we can text the client to nudge them to respond to our email instead of having to call them.

i can save customer details such as name, phone number and email and its very easy to use. upside is that i can contact customers more efficiently. i work as a car sales men and use podium to message more customers more frequently and also if customer contact us it comes to podium where all staff and see.

there is nothing that i can think of that makes me dislike podium.

In our company we use podium and when customers message us it comes on podium and if one person is busy and not able to reply back to the customer another colleague can.Another problem podium is solving is that the managers are able to see our conversations with customers and are able to leave notes for us on it and also able to write message to the customer them self. also shows the manager that you are doing your job.

We love the ability to easily chat with customers, request reviews, and monitor our performance both internally and externally. The reporting features are excellent and we've been able to leverage these to create fun internal competitions amongst employees. The customer service and support team at Podium is top notch as well. They're always professional, respond quickly, and make you feel like they genuinely want to solve your problem!

While it's important for us to be able to engage one-on-one with out clients, we'd love to have the option to schedule mass texts and send appointment reminders as needed. We would also love to see a tool that could notify users of messages that have gone a certain period of time without a response as well.

Our primary goal as a staffing agency is to be able to interact with our customers (job seekers) as quickly as possible, and the Podium messaging system has allowed us to do just that. Podium has been an amazing and effective tool in allowing us to quickly and easily communicate and achieve that goal. We've amassed hundreds of positive reviews for our business over the years since implementation--which has brought us new customers and clients alike in multiple locations. Additionally, Podium has provided us positive work-of-mouth, excellent brand reputation, and has helped nudge our company upwards in terms of online search results.

I love the fact that we can take the code and put it on any web property to get instant messaging to our customers. As well as getting feedback and reviews from our customers is super convenient for them and us and has helped us manage our reputation easily. I mainly use this to monitor customer interaction and base marketing off it.

I wish there was a better way to track or filter where the messages are exactly coming from. I know you can go into each message and scroll to the very top and see the source but as for looking at where messages are coming from, specific url wise it's not as easy at a glance. Is there a way for the backend to know if they are one a specific subdomain that we can use the location from that to skip the location picker.

It has not DIRECTLY affected me but I do see the amount of traffic we get with it and how convenient it is for our team to use it. They all seem to be able to quickly solve customer issues as they all can see them come in and expedite to the correct person. I have not used the mobile version but have heard good things from other team members.

I love that I have the ability to reach our customers by text, when in this day and age, most people text rather than call. I have had customers tell me they would let a call go to voicemail, so they could text the person back.

I wish that you could "un-assign" yourself from several conversations, instead of having to go through individual conversations.

When a customers voicemail is full or they are unable to answer their phones, texting gives them the capability to communicate with our customers effectively and it has allowed us the option to schedule appointments for customers without having to physically interrupt their day.

I love the fact I can use this application on my cell phone and computer and the ease of use is the same. super fast and simple layout and sends notifications to help me work my day. I am able to store templates and use fast responses assign people and do much more including attaching pictures, pdf and etc. I also would like to say that my customers love the responsive rate because we can track our teams responsiveness to each lead we get and our ratings and how efficient each person is

I think it does not have any negative aspects I have seen so far .. i can pretty much do anything

Podium has allowed me to hide my personal information and still respond timely to everyone i can close and open conversations and can track all my customers . it also allows our team to be more competitive within because we can see each others scores and ratings to be better at our response levels and instant ratings. We use podium to track our leads and also reach out to sales to post feedback

By using Podium, customer is able to reach out to us with their questions without having the hassle of opening their email and sending us an email, and we can answer their question from a phone or a computer. Also being able to send out an invitation to get reviews really helped our Google Review score, we were at a 3.6 and now we are at a 4.3 because of Podium.

I just wish that people didn't have to write their phone number in order to communicate through Podium. Sometime that's the only thing preventing people from asking us questions. Also it would be nice to be able to move the location of the chat button, right now the only 2 choices are bottom left or bottom right, and it happens to block some letters of our website on either side. If I am able to pick out or move the button freely more, it would be even better.

Podium has helped us communicate with customers more efficiently through Chat and helped us get a better review score on Google. We are able to answer some common questions without having to answer more phone calls and you can answer questions all day long even after work hours through your phone.

Podium lives on my desktop and mobile phone, but for customers our messages live in their text message inbox, so communication is casual but always at hand, responsive in real-time and they are captive once they connect. And because they connect via their mobile number it's a narrower funnel for engaged buyers, and they won't simply step away and go radio silent the way they can with other tools or purely browser-based chat.

Podium doesn't have all the functionality of a bigger web-based chat platform, so you can't send a lease offer over without scanning a worksheet or typing in the data.

When a new offer or be-back request needs to be presented, with Podium you know that message is getting to your customer. It's not up to them to keep a window open for you, they'll receive a text notification the same way they would from their mom or co-worker.

The ability to text message customers, including sending reviews and the API enabling us to integrate into our system for our own custom use.

Slow support in regards to call forwarding, I have been having a lot of issues with setting this up.

Store location reviews and service reminders.