PostHog Reviews: 4.4/5 — Solid Choice

Posthog requires a little bit of configuration, but once setup, is enormously powerful. We were able to use Posthog to track user activity across our web app onboarding funnel, as well as across our CLI, which is something few competitors were able to offer. Documentation and support is also very good.

It takes a little bit of time to correctly configure, and some of the settings are not immediately intuitive, but this is often the case with analytics and reporting software.

We're using PostHog to visualise our user onboarding journey, and to understand how and where users are churning out. In the post-onboarding space we use Posthog for all mission critical metrics (MAUs etc)

Data and recordings all in one place. Experiments being colocated with feature flags and correlation analysis is also really handy. Having feature flags without some insane price or silly tool is great.

User agent and (google) bot data caused some headaches and high usage initially. The auth and identity configuration was pretty painful to understand the integration with our auth flow.

It's solving data collection, user recordings, experiments and feature flagging. Having everything in one place is great for productivity and investigation.

It has a great user experience, automatic tracking, and it's open source. Also, they provide a full analytics suite, including feature flags, recording, events, API.

Not much honestly. I guess because it has so many features, it may be too much if you are just looking for simple and bare-bone analytics solution. Also still not SOC2

Understanding the user experience of my product and how I can solve it. The easy UI and auto tracking allows me to capture events vey quickly and use it to improve my product

PostHog is the best tool when it comes to setting up tracking insights for new product launches

PostHog probably has everything you need when it comes to setting up actions but the insights can be more detailed. It takes additional context when presenting to other stakeholders

PostHog allows my team and I to understand which areas of the platform need more traffic generated and what releases have worked well.

Easy to integrate and to use. We build several dashboard the helped our team to understand our user better than any other solution.

Nothing in particular atm. The sofwater is really easy to use. And I see the it get updated frequentyly.

Manipulate data and track part of the customer journey that we were unable to track or needed much expensive solutions.

The program is really analytical and helps us create a lot of actions to track how users are interacting with certain elements

It takes time to setup each action and the process is a little repetitive when doing something like tracking clicks in various places

It is allowing us to accurately measure how much traffic certain features are getting to understand if its worthwhile to invest in developing it further

I like that PostHog allows me to see exactly who's viewing my website, when they viewed it and what they did. It even shows me a recording of what they did and what the clicked. I find this is much more than what similar services offer.

I find that PostHogs pricing is sometimes unpredictable, as it's usage based. This makes predicting your monthly bill quite challenging if you have fluctuating billing. I would like to see plans from PostHog.

PostHog is solving a wealth of problems in my organisation. One of these problems is that I found it hard to identify difficult parts of our onboarding flow, but with PostHog's funnels, I can easily see where users dropped off.

I love how easy it was to get started and that the platform encourages low-code configuration to get to impactful insights

Hard to say, as I really love the tool. I wish I had a little more flexibility in how I segmented data visuals beyond a single "group by" field

Understanding how our customers use our product to make customer-driven decisions for how we evolve our product. It also enables Customer Success to measure the success of user adoption after we perform training sessions

I use mostly the user paths, and the insights dashboards and i appreciate the simple yet clear UX,one of the best things about it is that we can create new insights and go over the results again and again

The onboarding process is not working for me, I had to ask colleagues at work to help me figure out how to use posthog properly. I think a series of toturials or a simple "tooltip click next" onboarding would have been great.

It helps us understand who is using the product, the benefit I realize is to see for example how many users go to a certain page - we keep changing our marketing site according to the posthog analasys so yes we grow in revenues thanks to you

I love how minimal the library is — it's very fast. Additionally, the analytics experience is 10x better than Google Analytics.

It's a little troublesome to get idempotency on events (i.e., you don't want a purchase event to fire twice when the user refreshes the page), but you can always implement this logic manually.

This completely solves my analytics problems and gives me helpful insight for my startup. I am much more productive as a result of this, and my business performance has improved.

Pricing tier, insightful analytics, easy to setup. It's also very useful that there are multiple products in the same ecosystem. Instead of having to use Google Analytics AND Hotjar AND Intercom AND Mixpanel I can just use posthog

I didn't even realise there was a "Browse Apps" section! As part of doing this survey I was looking at the app, and I feel like more visibility may have made me utilise some of these

Session recording, and the tagging of that data to specific datapoints on our side. Using other session recording software it was always hard (usually anon) to see users with certain attributes and their usage of the site

Best aspect of PostHog is its approachability—competitors like Amplitude, Segment, Mixpanel, etc. are overly complex for what we needed. Super easy to set up and use. Also, session replay is incredible.

One negative of PostHog is intuitiveness (or lack thereof) for more complex dashboards and integrations. For example, while some dashboards are set up for you as examples, other seemingly common metrics require a bit of digging to find. Once you get the hang of things, this is fine—but it's a bit of a gap in the otherwise approachable onboarding experience.

This meets pretty much all of our telemetry / metrics / cohorting needs. Even the simple feature flagging option is enough to replace other dedicated platforms like LaunchDarkly—again, at least for our current earlier stage.

Very clear documentation, getting started was a breeze. In-app pointers and guides really informative and useful. Never felt like a chore to learn. Support on Slack has also been great.

Some of the Dashboarding tools are a bit cluky (e.g. layout editing I've found quite buggy, particularly with scrolling).

For our website: Analytics of users visiting our website, usages and what they are exploring. Where can we best change content in order to improve CTA conversion. For oru app: understanding how users interact with teh UX, what features are used, etc.

I really like the way of working with data, through the creation of cohorts, actions, insights, and dashboards. I also like being able to register descriptions for each of the events. Session recordings are also very useful for situations where our designers need to gain insight into application usage or when our developers need to identify some anomalous behavior. We also use experiments, which have been very useful in proving that certain implementations convert more than others.

We found it difficult to deal with testing feature flags and experiments in the local environment in Ruby on Rails applications. Also, what we least like about PostHog is how slow it is when watching videos. Sometimes it becomes practically impossible to watch and I end up giving up. Also, I missed the statistical relevance of secondary metrics in the experiments.

With the creation of insights and dashboards, PostHog gives me visibility of my product. The experiments help me to be sure that what we are doing is, in fact, helping our users. Session recording and annotations are resources that do not help much with the investigation of atypical situations. Unfortunately, we don't make it a practice to record notes as often as we should, but it's a great feature.

Easy to track and it's easy to use as well

Slow on Google Chrome and sometimes the UI is hard to track

N/A

Posthog is really helpful in conveying data effectively to use as tool during presentations

Sometimes, Posthog can be difficult to explain to new stakeholders and requires onboarding

PostHog is really helpful when displaying data to non R&D stakeholders

Simple, lots of possibilities in visualizing the data, based on events. Enable people to create insightful dashboards and see business opportunities through data.

You can't connect the data back to google ads or other solution to automatize actions based on your users, also could be nice to use the data to create customer profile in the app.

Definitely it enables me to be autonomous with a large amount of data, create the insights I want and find great business opportunities. working in a small company that is a great help!

The option to self-host this service in my infrastrucre and remain compilant with regulatory acts of my goverment. Nice option to configure Open-source nature which allows to customize some stuff

I'd like to switch to entrpriese version but you guys using Stripe which is prohibiting from my country of location. I wouldn't like to do strange stuff with switching to another card or issuing bank until i can proof the value for my business. My current event's volume is dramatically less than 1M per month please give me option to start trial period without bank card.

It's allows to record each client's session of my project which helps to solve support issue. Also we've reimplemented logrocket's feature of capturing XHR requests as events which also helps to resolve the development issues

I have used other analytics products (Logrocket) and found Posthog more straightforward and easy to learn. The interface is easy to use. I also like the mouse tracking, the dashboards (they are handy and easy to build). The interactivity of the charts and being able to go from chart to recording is awesome. I also like the hog mode.

Something I don't like is that is that some plugins don't have enough examples on how to get values out of them. For example, https://www.npmjs.com/package/@posthog/first-time-event-tracker. Sounds interesting to rack the first time event of an user, but I don't know how to visualize this information, or where will it appear once I install the plugin. Same with the GeoIP,https://www.npmjs.com/package/@posthog/geoip-plugin there are wayyy too many tags that I don't need, and I don't know how to get rid of them. Maybe I haven't searched well enough. Another thing I would like to do is to be able to access the recordings from the dashboard's home. Right now I have to be on the insight's page to access the recordings. None of these things affect me a lot.

Before, we could not aggregate data. For me is essential to know how much time the users spend in the app. I also know now WHAT they are doing when they are in the app. I can tackle the feature usage for validation after releases too. We also know now who accesses the app. We give access to many users but were unsure who was login in and using it.

With PostHog you can easily identify user behavior and then watch those exact users. Bringing analytics and session recording together makes so much sense. This is very much a case where the sum of the parts is better.

PostHog can be a little overwhelming for less technical users.

PostHog replaced Mixpanel and Fullstory to give us better insight into how our customers use our product.

- It's effortless to get started and produce high quality insights. - The tool easily integrates with ETL tooling - Combines what used to be at least 3 tools into one

They recently changed their session recording pricing to make it more on par with competitors where in the past it was leaps and bounds better

- Event tracking - Session Recording - Conversion Funnels - Experiments - Feature flags

I can get in-depth reports and get our VIP customer data too.

I can only put one breakdown at a time in my report, that was a setback.

Our solving cohort data storage issue.

SDKs are easy to use, the UI is pleasant looking and easy to use. Love the free start plan, makes it a great fit for personal projects.

I wish the app had a dark mode, other than that no real complaints from the offerings that I have used.

I'm using Posthog on personal projects, and it's a great fit for feature flagging + event tracking. I won't likely pay for it personally (small scale) but would absolutely recommend to an organization I work for.

Ease of use. I can set up easily and start capturing events.

It sometimes feels like auto capture feature captures too much. I understand the inner workings of it, but having to extract useful info from it becomes cumbersome.

Real-time event notification for my startup.

That I can retroactively track user clicks/page views

I find it a little confusing to navigate

Unsure how many users are selecting and clicking elements, posthog helps us with knowing Users behaviors

Posthog has transformed the way we do product analytics. We cannot believe how well it has allowed us to replace several other tools in order to basically decimate our analytics saas spend. Love the recordings, especially the way we can retrieve the users console - in a small team where the devs are the product people this is priceless.

What we would really love to see is the ability to do progressive rollouts of features, with the % on a feature flag increasing automatically over time.

Allowing us to spend so much less on analytics suites is amazing, as well as the opportunity to see what our users have in their consoles. It is so simple to use that everyone in the business can use it without having to be shown how to.

Differentiation of Data which can be used for proper analysis of Data. Easy to add parameters. Funnels, Retention, and Trends page to view data. I have been using other tools too.

It is a bit laggy sometimes. It should be improved. It can be easier to segregate Data with small changes in the User Interface. Data collection from the site also can be easier.

Data segregation, analysis, journey breaks, gaps in work, and many more. We use the data to create solutions for everything. I also use it to review the heatmap of our website.

Analytics and video recording segmented by accounts and users.

Recording buffering can be slow at times. I'm sure given the speed of their development they'll fix this soon.

Analyzing product usage through data and recordings. It's removing the mystery behind adoption.

Open source and free! Creating insights is super quick and easy.

No offical Rust library. But the HTTP API is simple enough to use instead.

PostHog allows me to store analytics data in confidence while getting great insights for free.

Dashboards creation is super quick. I can also make more of them in a seconds and adjust for my purposes. In-app posthog bar is very helpful and helps to create a range of UX pathes, then compare them.

In-app bar doesn't work sometime and I can not figure out why that happens. Personally, I didn't figure out how to turn off some of the events in auto scrapper and at least rename some events to understand which of "ok" buttons were pressed.

Rapidly creating web analysis and dashboards. Play with metrics and adding custome ones based on the regular metrics like DAU MAU and etc. It is open source and we can ignore sanctions against Russia.