Remote.com Reviews: 4.6/5 — Highly Rated

Website design. Not much as I'm having problems since started the contact with them.

- 2 times delayed my start date - Was not clear when I would receive urgent money and when finally received was charged wrong tax.

After more than a month exchange emails I'm still in discussion to find final solution for the problems and waiting for answers from them. Really messy.

Everything is in one place, on the website

Customer service is trying to be helpful but in the end, the requests are not made, this is very convenient especially when you ask several times the same thing and when it's about money on the payroll.

I can work for a European company while working from Israel.

Payroll was sent on time and I can visualize the payslip really quickly

For the onboarding, they contacted me and after that I asked a few questions about the contract and I didn't have any response, it was close to start into the company and the process wasn't clear. I had to sign the contract without knowing the answer to my questions because the person in charge was on vacation so my emails weren't seen by anyone and that person didn't let me know to contact another person or another solution before leave (I knew this person was on vacation 1 day before to my first day, after insist over the company was hiring me. Once I started I requested the benefits that I should have had and 1 month later I don't have any of them. My benefits are private medical insurance and flexible remuneration and still nothing (I insisted twice already) And the gravest situation is that they didn't do the legal papers on time and forced me to sign a contract with the date that they did those papers as an entry date to the company. They were sorry about that but I wasn't really hired during 10 days! Also, I requested for higher taxes and it didn't apply to the payroll. Aparently the payroll is done by 10th of every month and I did on 11th, I don't understand how is that even possible to not change it if my start date is on the 13th (by the contract they forced me to sign). And even if it's not possible nobody tolds me, I had to start a new request to ask. This company is a disaster, I don't think there're much more thing to do with new people and everything went really really bad. I don't think I'd repeat in my professional future with them.

No benefits until today. I have to request the basic things many times already. I'm not happy at all with Remote

nothing at all even your feedback system needs more characters than 'nothing at all'

delayed responses, not detailed document descriptions, a lot missing turkish translation on my contracts ....

nothing

I was able to be paid. Initial onboarding was more digitally-enabled than other providers. I did appreciate that I didn't have to send hard copies and could complete all forms electronically.

The benefits that are offered in Canada are no where close to what tech employees would expect. They included low maximums and an expectation that employees would cover a large portion of health care costs personally. In addition they would not cover medication for my son who has a chronic illness because a generic was not available. I was expecting full transparency but there were multiple periods when it was unclear what was happening and at one point uncertain if I would get paid. Payroll itself is handle through ADP, so as the employee experience is really just a shell of an app that brings PDFs into it for download. In addition, Remote accidentally made duplicate payments to me. 4 months later I'm still not sure this is resolved.

Paying non-USA employees.

The initial sales call was positive, and they were quick to provide answers to our questions and concerns. This was about the end of it.

Remote were initially helpful and communicative when it came to signing the original contract - surprise surprise. But now, when we have serious employee needs and issues which aren't being addressed, the situation has become concerning on many fronts. When running a business, your employees' health is your priority, and Remote's actions have led directly to the endangerment of employees' health and wellbeing, as well as a financial risk to the company. I cannot in full faith recommend Remote as an HR partner when they clearly show little regard for your employees. Even the most basic, simple requests are ignored, and there is no way of reaching the team for quick support. I would explore your options before using Remote - as there are a lot of other providers who won't be your employee's health at risk or create any financial risks for your company. I would see going with Remote as high risk on both fronts.

So far, working with Remote has only caused problems, ranging from the inconvenient to the financial risk and employee health. I would avoid working with them at all costs.

The account executive we were assigned has done everything he can to make this go well; unfortunately, he does not control the mistakes that have continued to happen.

I have had nothing but trouble since signing up with Remote. I have had several payrolls incorrect, and when asking for guidance on getting things right, I receive silence from their payroll team. I cannot seem to get answers, and there is a complete lack of urgency around their mistakes.

International hiring- There are ZERO benefits to working with Remote; choose ANY other company, and you will be better off. If it weren't such a pain to move away, I would do it in a heartbeat.