Rippling Reviews: 4.8/5 — Highly Rated

Really appreciate the comprehensiveness of the solution, covers most things you would expect and what is not in there can be covered by partners. Great knowledge base with articles to attend to every question.

The reporting functionality I somehow expected to be stronger. It has a lot of capabilities but still somewhat of a clunky tool and not as "excel" light as it could be. Also I expected performance review capabilities to be there, which are not. And adding international employees just to have a complete overview is cumbersome. Also, it would be great to have true domain experts available (like insurance, payroll, etc.) if you have any questions - but there is only general support stuff and that's it. Would also be happy to pay for such experts on a demand basis. Most integrations that are highly praised with other tools (Carta, Ramp,...) could be way better and offer more functionality - quite a disappointment thus far.

Having everything HR in one digital tool - then Rippling is definitely a choice to consider. Also, it is a tool that scales with you along the way, so you don't outgrow it, which is great. However, you still need a robust HR, payroll , benefits function internally because they can't help you with content questions, just how to set up technically within the tool.

The salesperson was great to work with, very patient, and eager to answer questions.

Timeclock tracking could use a little improvement to make it easier for employees and payroll staff, occasionally glitchy in our experience. Would also like it if state tax rate info was updated for us like one of the other platforms we used.

All in one payroll, benefits, time tracking, and onboarding. There are some other neat features like basic IT device management and a big selection for other integrations.

I liked the UI; I felt it was intuative and pretty to look at. It might have been too complicated for what we needed as a smaller company.

The settings always seemed off to us. As middle management, I couldn't see things I should, like everyone's time off requests. Since we've moved away from this software, I haven't been able to log into certain other tools because it's looking for me to log into Rippling first. Very frustrating.

We used it for HR software. It is nice to have software that automates forms and processes as a small team. We went back to BambooHR and prefer it.

It's easy access. You can find employee's name easy to clock in and out.

I don't like the glitch. It sometimes ask you if you've taken a break and if you click yes, it automatically adds 30 mins unpaid break on your account. Also, it goes back to home page while you're still punching in.

Needs to update the software.

Intergration of various stand alone products that we wewre prevuously using

OnBoarding ooon the payroll portion was a nightmare. Support is only online, with the limitation of a few prearranged phone support calls

Integration of several standalone plarforms, Create better user experience for our employees

easy to see breakdown of paychecks, easy access to health care info, easy to book time off, see upcoming holidays. It is very easy to navigate as well. Love the interface.

A better way to communicate directly with HR or other internal employees would be helpful. Doesn't seem very intuitive the way it is currently set up. Could use improvements.

Solving problems around easily knowing where paycheck goes, easy way to communicate and book time off, easy access to health care info and HSA account. Even has org chart and birthdays.

I view this from solely a user standpoint--we switch to rippling from another software (company decision). It was a good transition. There wasn't a ton of tutorials on where everything would live, how to find spaces to where things are. It took me several months of searching to find my existing offer letter with my employer. It seemed more like a place to see an overview of a company org chart. Navigation is somewhat intuitive if you take the initative to explore it.

It doesn't offer much as a user, nor is it super dynamic... it's very black and white, cut and dry ... It seems like the base level of a platform.

Our company uses it for employee contract signatures and some departments use the PTO feature.

Various benefits can be accessed on their platform

They took over two months to send out a promotional gift card that they had originally promised to send out right away.

Time saving

The information you want to see is provided upfront in a very clear format.

I have just started using Rippling and have yet to see a downside.

Keeping track of hours, taxes and deductions is so easy.

It's significantly decreased the amount of time I spend onboarding employees to my team. Example: Provisioning of accounts is so tedious and Rippling can do a lot of that work. Their support is also quick to answer my questions.

Rippling is a growing company and haven't fleshed out all the details yet of how to be a perfect tool. There are some bumps and things that don't work exactly how my company would like them to work. Example: modifying PTO after it's submitted is a big manual task that *could certainly* be a lot easier.

Like I've said, the amount of time spent to onboard a new employee has decreased. I've been able to focus more on making our onboarding better than focusing on getting it done.

The UI, integration with lever, zendesk etc

Could have better integration with payment systems and such that we could move from sequoia to this entirely

Employee management system has much better organization than it was on sequoia.

Rippling hasn't messed up my paycheques yet, so that's nice. It does seem to try to keep my account secure by asking for 2FA super often too. I like that getting insurance on Rippling wasn't hard either.

Rippling's UI is horrible - what do you mean I should try using an approved browser? I'm already using one of the ones it says it supports. Plus they're all Chromium based. The color scheme is bland too. Our org structure got messed up when ported into Rippling. Also, each paycheque, it doesn't break down the employer portion of the state and federal taxes.

I'm only a user so I'm guessing Rippling offered my company a better deal than our previous payroll processor. The company probably liked not needing to handle insurance for us separately too.

From an insurance broker perspective it seems to be easy for the client to run their business including payroll, employee hr management, and benefits administration. Not necessarily broker friendly.

The support is spotty. We used to have a dedicated account rep that we could go to directly. The rep isn't with the company anymore and we never were assigned to another. There doesn't seem to be a phone number so if you have a payroll issue or are trying to get a correction made you are subject to their chat / email support.

Everything in one silo. Especially convenient for a small business.

Rippling brings together a number of payroll, HR, and IT features in a single platform for a relatively low price.

Our onboarding experience has been dismal. We're being charged fees for payroll corrections to be made due to Rippling staff not making us aware of steps we needed to take early on. I may feel better about Rippling at a later time, but right now I'm incredibly frustrated with all the work that's gone into correcting errors made due to poor onboarding support during the first few weeks of using the platform. My experience using Gusto was much more seamless, and they're cheaper than Rippling. It's hard to justify the extra money spent at this point.

Bringing together a number of payroll, HR, and IT features in a single platform for a relatively low price.

Lots of the right functionality -- everything seems to fit together, makes sense to include the features that it does

UI is a little off. Sometimes I stare at a screen and don't have a clue what to do next. Sometimes the language in emails (e.g., reminding me of a task) makes no sense

Managing employee interaction with various HR and finance systems. Streamlines lots of stuffs, saves lots of back-and-forth emails.

The integration of the different HR benefits, Payroll, PTO, etc. etc. applications, so the platform performs seamlessly.

The lack of committed client service/customer support. If you are experiencing any problems, ALL communication is done via emails. They have a AI chat feature, that only helps you by resourcing their FAQ web articles. Each client is assigned an account manager. The AM is not under any obligation to address or assist you with any issues you may have. In fact, they tend to forward your emails to support. Their is no follow up or follow through. To submit an issue you have to submit a case, your case is assigned to any support member has access to your case, so you may not get the same person. And, even if you do, most likely, they will also reference their FAQ web articles. Since onboarding with Rippling, I've had issues with the 401K integration. It took over 4 months before that was resolved. Main reason, lack of follow through with the assigned intergration rep. He would send out seemed like auto emails of issued that was already addressed/ Clearly, email is not always the best means to communicate. I've also had issued with the treatment of SEI entries, I only received an actual teleconference, when all means of email communication to solve the problem was exhausted. I'm now dealing with billing issues. I've asked twice for my acccount manager to reach out to me via teleconference. Her answer? She has ignored that request and has instead sent me another email. So, as long as you do not need to speak with anyone in Rippling and you don't mind subpar client support. Then this is the HRIS system for your company.

Our company need Benefit Adminitstration, Payroll, PTO accrual, and Time & Attendance management. Rippling's platforms addresses these different needs by means of an application that works together on their dashboard.

The tool was easy to use from a recruiter perspective. Easy to review applicants and move them through stages.

Didn't serve a collaborative tool for enterprise class needs. Not much room to scale. Some clunkiness in reporting and difficulty posting/editing jobs on 3rd party job boards.

It served it's purpose of baseline recruiting for when we were small and not hiring much.

Lots of automation and customization features that really streamline all of a company's processes and communication.

The Rippling platform is fantastic however, the demo, quote, and onboarding process is a nightmare. During the demo they showcase all of the platforms bells and whistles. During quoting, they will sell clients the cheapest quote and not disclose which features you viewed during the demo are an extra expense. This deceit resulted in needing to spending over $10,000 more in order to receive the features we needed to proceed. Ask for a line item sheet of ALL costs and extra fees before signing anything. Once you sign the agreement the onboarding process is mostly self teach. While there is an implementation manager, prepare to spend weeks self teaching all of the ins and outs of the platform. Lastly, there is no real New Hire "onboarding" flow. I am not able to granually view a new hire's onboarding package and see where they are within their onboarding process or what remains outstanding. This is not an Onboarding module and should not be compared as such.

Automation of HR processes and streamlining communication between various departments.

It works efficiently and seems secure enough

Compared to other employers HR apps, I like this one more than any I've previously encountered.

Rippling makes it easy to view and understand Company Benefits, Payroll information, Key learning activities for new hires.

Processes payroll, handles taxes, and integrates with our SOCII auditor and our benefits administrator has access to upload and input our health insurance plans for employees to choose from.

There is zero customer service, the "purchase computers and manage devices through this application" is a complete waste of time, the products available are always inaccurate, the computers never get to new employees in time. there is no reason to purchase equipment through them. A lot of the "integrations" are weak with no real function or value, SSO in a joke most the time. We don't have them as our PEO and I wouldn't go there with them because I don't trust them enough to respond to messages clearly etc. If you email customer service they literally never read the thread before replying, which means you spend countless hours restating what you've said/attached screenshots for in the past.

Last issue I had (ordering a laptop for a new hire) took 54 emails, they refuse to pick up the phone and different people jump in so you have to continuously retell the story. My employee had to use their personal laptop for 4 weeks before Rippling sent them TWO laptops (in error). After that they charged me for both, and kept both listed in my inventory page until I got these additional errors corrected.

The PEO structure option is a great benefit for hiring remote employees. The healthcare options also seem to be a better value than other Gusto.

- Customer support is terrible. Everything is an email and the average response time for every request is 24-48 hours. In practice, this means any item that is not 100% straightforward takes days if not one to two weeks to resolve. With email or chat as the only real option, context and sentiment are lost. Available phone hours - The onboarding process was a mess, with multiple costly mistakes. There were a couple tax mistakes where I was just told I would have to eat it - does not seem right for a mistake Rippling made. - Promises were made about R&D tax credit handling during the sales and onboarding process. It has been 9 months and this is still unresolved, leading to $30k+ deficit.

Payroll, remote employee management and benefits. The healthcare plans seem to be a better value than Gusto.

Rippling is a pretty decent all-in-one solution for small businesses and startups to manage their employees, devices, benefits, and so much more. It is nice to have a one-stop shop

The features Rippling has on the IT side of life are half-baked. There is an MDM, but it is very watered down. For example, Apple Business Manager integration is there, but the most you can do is get the "agent" installed. Assigning devices to people cannot be done until after the device is fully set up, defeating the purpose of the MDM.

Rippling is helping me solve problems relating to IT management. It is somewhat easy to navigate, and I am able to view and manage (to an extent) employee devices across the company.

Easy for startups to initiate their HR and IT management. User friendly integrations with numerous third party apps.

Hard to get customer service. Many security requirements for healthcare are not present or not familiar to the staff.

Onboarding, payroll, state taxes, IT purchasing, and IT provisioning. The IT component is stronger than the HR component at present.

The clean interface, sleek design, and intuitive user experience make it a cool product.

Rippling isn't built for the 1099 Contractor model and is better suited for the W2 Employee model. The product seems to be built with Tech Start-Ups in mind, but not for large-scale companies (system freezes frequently), and you can't custom to your business needs. Some companies are remote and don't need to ask items like "T-Shirt size" or "dietary restrictions", but those questions are unavoidable when launching your Rippling org.

Corporate employee management.

A very complete platform for managing employees and profiles from the HR perspective

Their IT management option has a long way to go.

Manage HR operations across multiple regions in a secure way

Like the onboarding process, ease of use.

At this time, I have not experience any issues to dislike the software.

The ease of managing my teams with employee documents.

We're a small company and don't have the scale to have a traditional HR system. Rippling is a great way to keep HR information organized and easily accessible to employees and managers.

They seem to have supply chain issues during onboarding (candidates will go to order a laptop and there are none available, etc.). The user interface could use some work too.

Rippling is a simple solution for HR management for smaller organizations. It gets all the information in one place and makes it available for employees and management on demand.

Fairly easy to use and automates a lot of tasks

They overpromised and underdelivered. Every single feature is a buy-up. You will invest THOUSANDS and still not have all the features you think you are getting. Be wary of the app package as OKTA is yet another buy-up on top of what you already invested. Our implementation manager was woefully unprepared for the challenges of transitioning us off a non-legacy system and didn't even bother to show her face on Zoom until 60 days in. They didn't turn E-verify on for months even after numerous complaints that it was nonoperational. Support is so hit or miss and be wary as they are apt to give wrong information. Although if you do get a person that is helpful request a Zoom meeting it's much more beneficial that way. I'd also be mindful of investing in their benefits as you will get little to no support from your CSM on very challenging and often confusing issues, instead, you will be fed "articles" from the help library as a way to not have to deal with you. I see now that using their benefits over a traditional broker is an epic mistake. The onboarding flow is great and this platform's saving grace. The Learning Management tool has a lot of issues and is very clunky. Requested feature requests will go into a black hole and not be answered. Overall an expensive system that requires constant buy-ups and a support staff that is overall incredibly hit or miss.

Automating onboarding for a remote team

Nice interface, good onboarding, very good integrations.

Customer service is the worst I experienced in years. CS agents hardly ever properly read requests, just forward standard answers. Would have expected much more. Also, as a small company getting insurance via their network is almost impossible.

Managing HR processes like tax payments.

The best part of Rippling, is that my employees can access their HR information, payroll, and benefits all in one platform. The UI is generally easy to navigate and so there is no training required for new employees.

As the HR admin for our account, I am generally disappointed with Rippling. The system is not as intuitive as I would like for it to be. Rippling def has start-up vibes - features are few. It is not as built out as the previous systems that I have used. A few things that I dislike the most: 1. Customer Support - You're only options are to email or chat. When you reach out to support, they reply with the exact same answer that I've already found in their help center. However, many of their help center articles are out of date or just simply do not give you the answer you need. The CS team seems incapable of providing any additional support outside of what is in the articles, and so I usually just end up frustrated and giving up. 2. Permissions - The permission settings are not easy to navigate or set up for those that need very specific access. 3. Reports - only full admins can share reports. So, my Finance lead cannot create and then share appropriate reports with his team. 4. There is no forgiveness. If you make a mistake updating an employee's profile, or sending out documents, you CANNOT undo it. I made the mistake of testing out sending some documents to myself, and now I have a bunch of random, incorrect documents in my employee profile. They cannot be deleted (even Rippling won't delete them). My HR coordinator made some errors in updating info on several employees' profiles, and it cannot be undone, so now the employee's histories are inaccurate. CS cannot/will not assist. 5. Workflows. I've never used a system that did not have workflows or the ability to set up alerts. Rippling now has this, but charges $$$ to be able to use them. The purpose of an HRIS is to eliminate manual processes and without forking over a ton of money, you cannot use this feature. 6. Overall cost. The cost for the basic system is pretty decent. But, if you want any of the extra features (which in my experience, were standard features in other HR systems), you will have to pay a lot more. In short, I would not choose to use Rippling again.

Is it technically an HRIS that eliminates file cabinets of paperwork? Yes.