Synder is powerful automation software that enables easy accounting for e-commerce businesses. Automate reconciliation of sales from e-commerce systems with accounting for always accurate reporting.
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Customer support. Anastasia helped me through a super complicated sync issue between Synder, Quickbooks and Stripe. It was crazy town but she stayed cool and helped me immensely. Highly recommend. 10/10
Syncing can be complex, but their support team is amazing. Especially Anastasia!
I use Synder to process payments, and it does the job.
I looked into the app and started an online chat with Diana. She was able to help me with the importing of old transactions and the undoing of previous entered square and shopify postings that were not posted to sales, taxes and fees yet. Diana was thorough and accurate in her advise. Within 5 minutes I undid all my bank feed "auto adds" for Shopify and Square and then started importing old transactions and synced. So easy, so fast! I am probably going to cover the fee myself and just charge for the time I saved using the app:) I am glad Diana was so well informed and the software works so great!
So far I haven't had any gliches with Square syncing.
I was struggling with reconciling both shopify and square transactions. It was time consuming for a monthly client of mine.
patience to help me along and quick responses! Anastasia was fantastic!
nothing to dislike... quite user friendly
syncing issues between Quickbooks online and Synder (Stripe)
Responsiveness, they are quick and resolved my issue when setting up.
You have to pay for syncing your historical data at a rate of 0.06p per sync
How to sync our old data, i.e. before we moved to sync.
Support was easy and they helped me integrate quickly
Nothing yet. Thus far I have no complaints.
Synced our Shopify store with Quickbooks
Setup in 5 minutes and chat support from Anastasia was fantastic. Data transferred cleanly and exactly as I wanted it accounted for. The flexibility in the settings for how to map to my accounts and categories was simple.
Nothing to dislike so far. Everything came in clean.
I am linking quickbooks online with stripe. This is saving me a ton of time in manual entry.
Saves me hours per month from having to manually enter transactions into quickbooks. Also, customer support so friendly and helpful - thanks again Anastasia :)
Nothing! Couldn't ask for a better product!
As a busy business owner, my time is extremely valuable so the hours saved using Synder allows me to work on more big-picture ideas vs. sitting there entering all my transactions
syncronization of everything, invoices and sales receipts
the configuration is a bit difficult and all english... maybe in french is a good ideal
The configuration of my services
I have been using Synder for several months to synch Stripe with my QB account. I have been incredibly happy with the how streamlined the system is between the two platforms. I recently added a new platform and was having trouble getting it to synch correctly (do to user error). I reached out to support and was quickly and efficiently helped by Anna. She resolved my issue within a few minutes. I could't have been happier with the experience. I will certainly recommend this product to others.
I have nothing but positive feedback for Synder.
Synching multiple payment platforms with Quickbooks.
Darya and the Synder team are always helpful to answer questions and create workarounds to fit our small business needs exactly. Integrations between QBO and Square process smoothly and save us tons of time!
I would love to see more customization automation surrounding business rules. (i.e. whenever a QBO item is "test", then sync the transaction as a payment against open invoices)
Square QBO Integration. Fast and accurate processing of transactions between the platforms.
Nice clean imports and Jessie is a chat away and so helpful.
There are not classes for PayPal yet but I hear they are working on it.
With over 100 paypal transactions this saves me a lot of time.
First this is the only QB Online plugin that has a support number to call when needing help. When I got started with the app I called their support line and got Anastasia on the phone. Oh by the way no calling tree. She answered and immediately helped me get everything working. The support alone will always keep me using this app. The product is just a bonus to me. It works as advertised and them some.
Nothing yet. This program checks all the boxes
Stripe to QB Online integration.
Synder is great in simplifying and automating financial processes, making bookkeeping a breeze. The platform is user-friendly, and the customer support, particularly from representative Vili Varazi, has been exceptional in addressing my questions. The integration with Shopify and Quickbooks was seamless.
For users who favor more straightforward interfaces, Synder's complexity might be considered a drawback. The learning curve can be challenging, particularly when handling intricate accounting requirements.
Managing inventory changes on Shopify and synchronizing them with QBO.
I was looking for an app that would work for my client's integration between Square and QBO. I've been pleasantly surprised with the options that Synder offers. I especially like the Daily Summary option. James was great in answering all my questions. I look forward to finding out what else Synder has to offer for my client's coffee shop.
I'm disappointed that the balance deducts per transaction on the daily summary. I just took forgranted that the daily summary would be one transaction thus allowing me to purchase a cheaper plan from Synder.
Synder is helping my client be able to import her daily Square transactions into her QBO file with minimal work on her end.
The QuickBooks and PayPal integration helps records payments in the backing, which makes reconciliation less taxing.
The sharp increase in pricing was a bit steep, but still cheaper than paying an accountant and doing things manually.
Saving time and money
For several years, I have been manually balancing my Stripe account in Quickbooks manually and there was always an issue. Synder makes it stupid simple. It saves me hours per week.
I understood it fairly quickly from the start but I do think a better guided walk-through could be helpful.
Synchronizing stripe data with Quickbooks automatically instead of manually has saved me hours per week and countless headaches trying to figure out why I was off by a few dollars.
We used a different platform to sync Stripe and Xero and they, basically, synced Stripe and Xero. Support was non-existent. Super basic functionality. The UI was from the 1990's. Synder, on the other hand, gives you the sync plus various reports to tell you how you're doing. They have a great UI that makes it easy to spot sync issues and to retry transfers when needed. If a disconnect happens, it's easy to recover. And they've been very responsive the couple of times I've had questions.
There's not really anything that jumps out at me as a dislike. They've improved on our prior platform and it's a fairly straightforward solution to a fairly straightforward need.
We need to get our individual payments, refunds and other information from Stripe into our accounting platform - Xero. Synder lets us specify what types of Stripe transactions go where and even to create rules around them. This reduces the amount of time we need to spend reconciling our books each month.
I love that I can completely automate the entire process of reconciling my transactions through Authorize.Net. Our company works on both an invoice model and a payment-on-demand model. This integration helped us to focus on our invoicing customers by automating the entire process of our on-demand payments by bringing these transactions into our Quickbooks. It pulls the transactions and settlements (which is optional) into their platform. You can review it if you'd like or have it auto-sync from your payment gateway into your accounting software. I want to note that Snyder will sync transactions from Authorize.Net into Quickbooks by generating a Sales Receipt within Quickbooks. They offer rules that allow you to make changes based on specific actions or activities, which is nice, so there may be ways to adjust how these are imported into Quickbooks, but for us, the Sales Receipts work well. Their free trial and trial syncs are a great way to test how their integration will work for you and your workflow, and their customer service is truly amazing!
The number of syncs they offer per tier may be a bit low. They push you to pay for their more expensive tiers, which I completely understand! I wish it were easier to customize how many syncs you need per tier, especially if you don't need many other features.
Snyder is helping us reduce the manual work involved with importing and recording our on-demand payments for services we provide. We used to have to export these transactions from Authorize.Net, import them into Quickbooks as payments, sit on them until we would issue an invoice for the primary customer, adjust that invoice to match the total on-demand payments, and then apply those numerous payments to one invoice. Having multiple unapplied payments caused a lot of issues, and was hard to keep up with. It made it difficult to catch duplicates that may have been uploaded. This method also didn't work with our other Accounts Receivable software, and that's when we knew it was time to find a better solution for this process, and Snyder helped us with that!
The customer support from Roman and the rest of the team was superb on the initial setup, which was proving complicated given existing setup.
Trial is very limited. Having to pay a lot for multi-currency despite very few transactions. Would be good to be able to mix and match functionality.
Helping us to automate sales from Stripe into Quickbooks.
Very responsive support service. Highly recommend!
I would like to be able to set a default sales account for all transactions going into Xero from one platform.
Speeds up importing transactions from sales platforms to accounting software and reconciliation with bank accounts.