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Trainual Reviews: 4.7/5 — Highly Rated
Trainual is an all-in-one platform for training/onboarding, process and policy documentation, knowledge management, and basic operations tools. It helps teams document, organize, and deliver the information people need to do their jobs, and includes built-in AI features for content search, Q&A, and content imports.
| Company | Trainual, LLC |
|---|---|
| Year founded | 2018 |
| Company size | 51-200 employees |
| Headquarters | Tempe, Arizona, USA |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Live Online, Videos |
| Languages | English |
Trainual Pros and Cons
- Unified platform for training, documentation, role responsibilities, and basic operations alignment.
- Strong content features: step-by-step topics, media embedding, searchable AI assistant.
- Extensive integrations with HRIS/payroll, file/content tools, and SSO providers.
- Built-in AI to surface context from your knowledge sources.
- Solid mobile support, version history, and in-app translation.
- Not a full project management tool; lacks complex task dependencies and Gantt-style workflows.
- No permanent free plan; only a 7-day free trial.
- Official pricing for many tiers is contact-sales only; public pricing is inconsistent across third-party sources.
- Some API functionality (content authoring via API) is limited or still in development.
- Scope of UI localization/translation is unclear from public documentation.
Compare Trainual with other popular tools in the same category.
Trainual has been so helpful in keeping us organized and on top of things, especially with new hires. I love that they have examples galore to help you work through all the areas. It's extremely helpful!
Nothing at this time, Trainual has been great!
Trainual helps us to solve problems like onboarding new hires, getting our updates to new information quickly and to all staff. I love that it's easy to use on both the administrative side and the employee side.
It's a one stop platform for company processes and procedures, it an all in one library of resources for our teams and the teams they belong to. Our owner did the research on competitors and highly recommends Trainual
Can't say there is anything that we do not like about the platform, its features and benefits are very useful and important to our teams.
It's an all in one library - our teams do not have to fish around other platforms to get the information they are seeking,
I like the amount of time Trainual saves me from having to go over training materials with staff "manually" or in-person. If an associate has a question, I am able to reference the module in Trainual and get them started on the material without having to disrupt my personal workflow.
Nothing of note, aside from how to get started with making a training modual. I was unsure of how to input my procedures until I learned about templates in the help section of the website.
Trainual solves the issue of having to "reinvent the wheel" every time a new staff member joins the team. I feel that this system ensures that no stone is left unturned.
Trainual has been an absolute game-changer for our Interior designer firm, YossiG! We rely on it daily to document our processes, streamlining training for both new and current employees. As we scale, it ensures that our amazing experience and excellence in our product become a predictable success, delivering exceptional results to our clients every time. If you want to scale your business and ensure predictable, top-notch results, I can't recommend Trainual enough! It's simply the best documentation software out there. Simcha Beller - COO at YossiG Interior design
I like everything about it. Its a great software for creating your playbook.
Trainual is the ultimate solution for YossiG Interior Design, addressing our documentation and training needs. It streamlines processes, ensures consistent excellence, and facilitates scalability, resulting in enhanced overall performance and success.
It is easy to use, and easy to create in Trainual
It all works well together. I like everything about it.
When we onboard new employees it is a great place to have them get information to for them to get trained correctly
Trainual is a great tool for our business to store all of our business processes procedures. It's easy to navigate and has some great integrations that help fuel productivity for our staff.
We're in Australia and were told the servers are US based so we do experience slowness and lagging. However we weere warned about this prior to going ahead and so it's not a huge problem for us.
They are providing an easy to nagivate platform to store all processes and procedures so to operate our business we store everything all in the one place. It has been incredibly helpful to have it all stored in an organised manner in one platform.
It holds all of our policies and processes. It is an easy reference guide for any and all staff whether on the wash or corporate side. I refer to is all the time.
Honestly, there is nothing I don't like about Trainual. They even have many pre-made templates for policies that are perfectly lined out and ready to fill in with your information.
Trainual has solved so many problems for us and the biggest one is taking everything from a paper manual to an electronic manual that can be accessed remotely from anywhere we are.
Trainual is user friendly and great for self training.
There is nothing that I dislike about Trainual.
Time management.
Your Support Team is amazing and always answers questions promptly and helpfully. You're open and willing to add new features, like the AI tool. Your webinars are incredibly helpful, Sean and Rach are awesome!
I wish Trainual had checklists - it would make the most sense to be able to put SOPs into Steps for repetitive tasks. This would cut down our usage of tools like Wrike. I know Trainual is not a project management platform, but it would still be nice to have a step-by-step, check items off the checklist, feature. Also, we had a formatting issue where a link we embedded was not able to be removed. I was working with Heaven on this. Of course, this is a one-off situation.
Having all our company SOPs, policies, processes, and procedures in one place.
Easy to comprehend and I did't get confused at all
I did't dislike any of the training all the info is useful
Trainual is helping us with understanding of the process