Trainual Reviews: 4.7/5 — Highly Rated

I like that, unlike paper manuals and handouts, I can update them in real time, any time! The staff appreciate the engaginig images and videos! PLUS, they can go back and review this material at any time, it isn't a one-and-done! It's a library that benifits us all! I also love the new UI and that there are more types of groups that we can create for our organization. I genuinely could go on about it! It makes using/managing the program daily even easier than before. Rolling Trainiual out and implementing it with staff was a breeze and only took a couple weeks of good habit building. The best part? Our new new employees will have so much content available to them from the start.

While I'm really enjoying the new UI, I dislike that you can no longer put images in line with the text. I got many comments stating they liked having the button or field image right in the instructions to avoid errors. Becuase of this change, I will have to go back into all of my trainuals and fix most of the change has made the formatting a bit off now.

Trainual is allowing us to keep all of our SOPs and organization-wide expectations all in one place. When we do in-person training sessions, we release a trainual right after for those who may have missed the session or some of the key details. As the firm grows, so can our Trainual content in real time! As the training and implementation specialist for the firm, Trainual has allowed us to set a firm-wide standard of quality that may not have been otherwise so easy! I'm pretty sure I'm this software's biggest fan!

Trainual is great for training new Team Members after hiring! We use Trainual to onboard and train them on the various aspects of our business. It took some work to add all our SOPs to the database, but with that in our rearview mirror, it's been smooth sailing. Trainual is also useful for documenting infrequent processes, such as how to assemble our Christmas decorations each holiday season. Their customer support is pretty solid. I've brought a few requests their way, and they usually have them solved within a couple days. Trainual is an integral part of our business, and we use it daily to document procedures and keep our team fully trained.

Trainual is very helpful, and most bugs we find are quickly resolved. That being said, the mobile app does not support editing of content - it only allows you to view it. It's a fine tool for training, but requires any editing to be done from a desktop environment. Since Trainual is always improving itself, bugs do occur. However, they're typically good about fixing them in a timely manner.

A lot of our training was built upon paper SOPs that were not effectively updated. Different documents were stored in different locations. We relied heavily upon trainers to train new team members, costing lots of labor and lowering productivity. Trainual has significantly reduced the time needed to onboard new Team Members. It also has compiled our knowledge into one database; no more "his way" or "her way," but instead we have the ONE way we do things.

Managing a team that is responsible for hundreds upon hundreds (maybe even thousands) of tasks and responsibilities can be challenging, but Trainual makes it so simple and easy. The look and feel also makes it easy to look at and fun. This system allows me to ensure my team is on the same page, it improves time to productivity for new hires with documented SOPs, it allows me to send easy updates/changes, and keeps my work life beyond organized. I am forever grateful for this solution! This is a tool that we use on a daily basis and one that has kept my team organized and happier! They are better equipped and supported to do their best work.

There is no downside from my experience. Honestly!

Documented SOPs to ensure my team has the same access to the same information. This increases time to productivity. This helps my staff also feel more confident in the work that they do.

Trainual is a great place to keep all your SOPs in one place! I love that you can integrate Loom video recordings and create step by step processes. Easy to assign trainings to the appropriate team members, expecially with a new hire!

I wish you could organize tranings better by category or department. Maybe having an option for category folders, and then drop the pertinent trainings there to keep things together, rather than one big long list.

One central place to keep trainings and videos. Previously we had things saved in different places and now Trainual is the hub!

As a manager and head trainer, I don't have to spend as much hands on time with new hires. I've brain dumped everything into Trainual! Very easy to set up. Can do words or videos or both, tests and quizzes, links, etc etc.

Updating it as things change is time consuming but that's not really Trainual's fault.

The biggest thing Trainual solved is the huge amount of time I had to spend training all of our new hires. It has freed up my bandwidth significantly.

I love the easy user exprience. The platform is fun, but also gives you so much room to create. We currently use Trainual for our learning and development hub. It has worked wonders for our resource library, and our People Operations team can't wait to use it even more for areas like onboarding, project management, etc.

There is nothing I can really say I dislike about Trainual!

Trainual helps us organize our learning and development in one system. We love the features and the AI tool!

First and foremost the people within the company. They care and it shows in how they carry themselves. As far as the software, robust yet simple. There are so many software tools out there that can be used for employee training and onboarding but they often do a lot of other things besides just that making them clunky or difficult to use. Trainual has a very narrow focus and their goal is to make knowledge transfer a simple and seemless process across companies of all sizes and industries. :)

As this moment the mobile app (Android) could use an update. I know they've been making updates to the online platform so I'm hoping it's in the development pipeline to update the app.

Making critical knowledge easily accessible by all stakeholders.

It slows my team and I to create content easily for our employees and track their progress. We have used it for policy making and quite frankly our whole handbook.

Because I am a little impatient, I'm guessing the thing I disliked was the training before I could get started. BUT essentially it was needed.

All of our back office goals are being met by using trainual.

Everything is very easy to access and one click away. Keeps me up to date with my completion rate.

Honestly there isn't too much negative feedback I can give you about trainual.

It's making it easier to train and read about the different departments in my company. Allowing me to gain the knowledge before I actually do any hands on training.

Our agency has a cohesive training platform for all new and existing employees. As our processes change, our management team updates Trainual to ensure our team is fully equipped to complete tasks.

Trainual makes frequent updates which can require re-learning the platform.

It is our one source of truth for all of our agency's processes.

It's a great tool. Affordable, easy to use and fun to document and learn processes. Sharing knowledge and experiences is one of the most challenging parts of growing a small business. Trainual allows our leaders to document the right way to do things based on our company values, years of experience and client knowledge. Newer or less experienced teammates can learn from these when onboarding and refer to them as resources at any time.

Once you get a lot of processes in there, it can be a little tough to organize them all. But Trainual does make it easy to move things around. I wish there was also a way to link sections to multiple subjects, so if there is a piece that applies to 5 different processes, it could live in all 5 but be updated/managed once.

We were a small team of 6 experts, but as we more than doubled, it became hard to pass that expertise on to the new team members and ensure consistent work. Plus, we had no onboarding process other than lots of one-on-one training. With Trainual we can efficiently onboard multiple new teammates at once and have been able to ensure more consistent work.

The absolute best thing about Trainual is that it was made by people who clearly have experience in creating and documenting processes and systems. It's intuitive to use, extremely well organized, and their support staff is unmatched. Tons of features you can use and it's already helped my team immensely with no confusion!

The only downside of using Trainual is that the quizzes/tests are a little limited. It would be nice to have question types like matching, but that's just nitpicking at this point :)

Trainual is solving the issue of "how do we teach someone to do what this small team has done for nearly a decade? What information do we tell them first, and how do we make sure all this information is stored in a single, easy to find place?"

How easy it is to use. Very user friendly and love that there's an app.

The way you view content. I find it confusing.

Sop's. Documentation and writing process

Trainual has been a gamechanger within our business! Highly recommned when onboarding new people into your business

nothing! everything has been great and easy to implement.

Freeing up my hands to not have to repeat my teachings everytime a new employee joins our team!

Using Trainual feels like the development team already thought of every possible need. I don't find myself wishing they had a different feature.

It has been a little intimidating at first. It isn't easy to get all of your thoughts on "paper".

We are using Trainual to outline who is responsible for what and how to do each and every task. It is a quick pause that will save a lot of time in the future.

Trainual takes a lot of the guesswork out of creating engaging content. The platform is very intuitive for new users. I was able to jump right in and confidently create processes within hours of my initial login. Support both on the platform (templates, help & training documents) and off the platform (meetings with Trainual staff, webinars from the Trainual staff) have all been top-notch. What stands out the most to me is that I have a lot of FUN while creating on this platform. If it is part of your job to create processes and training, hopefully you will find, like I have, that Trainual will make that a whole lot easier for you!

Content prioritization could be improved. Sometimes formatting (colors, font and style) from google docs doesn't always transfer over perfectly.

Trainual is helping us with change management as it relates to updating processes and policies. Many of our processes shift on a routine basis, so being able to verify that a user has completed certain content is so helpful in keeping everyone on the same page. We are also using Trainual to provide more structured onboarding and training for our team.

It's a very user friendly and clean website for your employees. It can take some training and time to learn the backend and create the best practices for your company within the website, but once you do the initial work, it really becomes a great asset for your company!

I think there is an intial buy-in and adjustment period to learn the ins and outs of Trainual. You need to customize Trainual to fit your company and sometimes it's not always intuitive, but once you get a good system down, it's pretty easy to keep it organized and continue for it to be useful for your company moving forward.

More than half of our company is remote. Trainual allows our teams to all be on the same page and get the training they need to work cohesively from all over the world. Our company also sees a lot of collaboration between departments. Trainual allows us to easily train people from other department to help with particular tasks during our busy seasons. It makes people more useful and allows for more collaboration across the board.

Trainual is very user friendly...a 5gh grader could use it! The tutorials provided are amazing and very detailed. I love the additional features like Loom that allow me to record content inside of Trainual.

I wish the e-signature feature was included in the enterprise package

Trainual helps solve our agencies issue with staff not having access to training, as well as provides more flexibility for staff to attend trainings as well. The reporting features also provides management with the support that they need to ensure their staff are adeuqately trained. Trainual's reporting systems also helps place a heightened sense of accountability over ensurgin staff take the assigned training to assist with work performance measures.

how easy and friendly it is for all levels, from the managers to create tutorials and exams to users

I would like to be able to download full training manual

helps to to keep our staff enagned and educated with just a click

Trainual allows all of our employees to keep their own content up-to-date and allows our team leaders to oversee those efforts so maintenance of content doesn't fall to one person. Trainual's search feature is great and we love the staff directory and profiles.

The differentiation between Company, Policy, and Process sections isn't intuitive but is easy to work around. The Process section, for example, allows for Collections, whereas the Company and Policy sections don't. We prefer to keep related policies and processes together within one Trainual Subject so having separate areas within Trainual to document them seems odd to us.

We were using a Google Site prior to Trainual as a way of documenting company policies, processes, and procedures. Before that we used a WordPress site where all edits had to flow through one team member. We've found Trainual to be far superior to both options. Trainual allows all of our employees to keep their own content up-to-date and allows our team leaders to oversee those efforts so maintenance of content doesn't fall to one person. Trainual's search feature is great and we love the staff directory and profiles.

Trainual has been so helpful in keeping us organized and on top of things, especially with new hires. I love that they have examples galore to help you work through all the areas. It's extremely helpful!

Nothing at this time, Trainual has been great!

Trainual helps us to solve problems like onboarding new hires, getting our updates to new information quickly and to all staff. I love that it's easy to use on both the administrative side and the employee side.

It's a one stop platform for company processes and procedures, it an all in one library of resources for our teams and the teams they belong to. Our owner did the research on competitors and highly recommends Trainual

Can't say there is anything that we do not like about the platform, its features and benefits are very useful and important to our teams.

It's an all in one library - our teams do not have to fish around other platforms to get the information they are seeking,

I like the amount of time Trainual saves me from having to go over training materials with staff "manually" or in-person. If an associate has a question, I am able to reference the module in Trainual and get them started on the material without having to disrupt my personal workflow.

Nothing of note, aside from how to get started with making a training modual. I was unsure of how to input my procedures until I learned about templates in the help section of the website.

Trainual solves the issue of having to "reinvent the wheel" every time a new staff member joins the team. I feel that this system ensures that no stone is left unturned.

Trainual has been an absolute game-changer for our Interior designer firm, YossiG! We rely on it daily to document our processes, streamlining training for both new and current employees. As we scale, it ensures that our amazing experience and excellence in our product become a predictable success, delivering exceptional results to our clients every time. If you want to scale your business and ensure predictable, top-notch results, I can't recommend Trainual enough! It's simply the best documentation software out there. Simcha Beller - COO at YossiG Interior design

I like everything about it. Its a great software for creating your playbook.

Trainual is the ultimate solution for YossiG Interior Design, addressing our documentation and training needs. It streamlines processes, ensures consistent excellence, and facilitates scalability, resulting in enhanced overall performance and success.

It is easy to use, and easy to create in Trainual

It all works well together. I like everything about it.

When we onboard new employees it is a great place to have them get information to for them to get trained correctly

Trainual is a great tool for our business to store all of our business processes procedures. It's easy to navigate and has some great integrations that help fuel productivity for our staff.

We're in Australia and were told the servers are US based so we do experience slowness and lagging. However we weere warned about this prior to going ahead and so it's not a huge problem for us.

They are providing an easy to nagivate platform to store all processes and procedures so to operate our business we store everything all in the one place. It has been incredibly helpful to have it all stored in an organised manner in one platform.

It holds all of our policies and processes. It is an easy reference guide for any and all staff whether on the wash or corporate side. I refer to is all the time.

Honestly, there is nothing I don't like about Trainual. They even have many pre-made templates for policies that are perfectly lined out and ready to fill in with your information.

Trainual has solved so many problems for us and the biggest one is taking everything from a paper manual to an electronic manual that can be accessed remotely from anywhere we are.

Trainual is user friendly and great for self training.

There is nothing that I dislike about Trainual.

Time management.

Your Support Team is amazing and always answers questions promptly and helpfully. You're open and willing to add new features, like the AI tool. Your webinars are incredibly helpful, Sean and Rach are awesome!

I wish Trainual had checklists - it would make the most sense to be able to put SOPs into Steps for repetitive tasks. This would cut down our usage of tools like Wrike. I know Trainual is not a project management platform, but it would still be nice to have a step-by-step, check items off the checklist, feature. Also, we had a formatting issue where a link we embedded was not able to be removed. I was working with Heaven on this. Of course, this is a one-off situation.

Having all our company SOPs, policies, processes, and procedures in one place.

Easy to comprehend and I did't get confused at all

I did't dislike any of the training all the info is useful

Trainual is helping us with understanding of the process