Trainual Reviews: 4.7/5 — Highly Rated

The ability to hand things to my sales team for training and not having to be present. It allows the team to develop on their own time and in their own setting. So, it's convenient and efficient for everyone involved.

Paying per user and reexplaining functionality with each new hire.

Able to assign training, instead of supervising training.

Trainual has always been so helpful in maintaining training habits. As I receive emails that remind me to complete my subjects, it is helpful to stay accountable in finishing subjects that will better my skills and habits.

I have not noticed anything significant that I have disliked about Trainual. The amount of information that is able to be provided and the way it is displayed is extremely easy to follow and ultimately helps in accomplishing these subjects to better my habits.

Trainual has been seeming to solve the dashboard that displays our profile and subjects. This in turn has been tremendous in helping with the ease of use of this website.

The ease of creating training is very convenient

I haven't come across something I actively dislike

We have team member changes fairly regularly so it is helpful for someone to put their knowledge down in a form that is easy to access and consume for whomever needs it next

The platform has been easy to use and customizable to various department needs.

The font and edits for the text can be improved.

Trainual is cutting down and streamlining the time it takes to train a new employee. This allows us to focus on building our company.

It is easy to organize and search. This makes it easy to find the topics you need to understand later. Also, the ability to track but training progress of yourself and your employees is very helpful.

I suppose a downside would be that training isn't particularly gamified, which seems to be an important way to keep employees' attention these days.

Trainual solves the problem of needing a central place to store and keep up to date all policy and procedure information for our technically intense business.

The flow of chapters and topics make it easy for my assistants to review the step by step processes over a task of period of time.

When initially starting out the publishing of chapters was not as easy as I anticipated.

It makes it easy to pass tasks off to my assistants and assures me that when I am out of the office, nothing is missed.

I really the variety of options and tools for creating new content

I would like that they include a dark theme for the mobile app

We can share knowledge between the company in a very useful way.

Trainual is excellent for orienting new employees, and also works as a reservoir of important information that the team can access at any time. The user interface is smooth and intuitive, so we don't have to spend time training folks to use the training software!

We occasionally have problems with modules becoming stuck at "99%", and the embedded videos do not load properly on all browsers. However, the vast majority of our experience has been positive.

We are a rapidly growing, virtual-first company which means it's difficult for us to keep our whole team on the same page. Trainual allows our employees to have easy access to all the information that's important to them.

The ability to add videos, images, steps, and everything in between. We outsource almost all our services, and it has been a pain in the past to train new hires on company processes and their roles by managing everything in Google Drive, etc... Now, we just give them access to Trainual, and assign the relevant training topic.

The user interface could be more friendly. If a new member of the team has to add some documentation, they are really confused about the interface, but that's something that can be overcame with proper guidance from a senior member.

Training the new hires, especially in a virtual work environment where most of the employees are freelancers or working from home, etc... Because people come and go, but every new hire should have easy access to company training and processes.

The support is top-notch! The system is very intuitive for the end-user.

Set-up can be a beast, but they do offer one-on-one support, migration services and a multitude of user guides, videos and training,

We can have all of our SOPs in one location and determine who can access and edit them. There are quizzes, checkpoints and so much more.

I like the three separate categories. Company, People and Processes.

The reporting could be better. I would like to see more visibility and better reporting.

Trainual serves as a centralized area for all of our processes. It's keeping our teams organized.

Trainual has a very simple, easy-to-use, and friendly platform. Documenting processes and operationalizing require tasks that can be burdensome, tedious, and boring. They somehow make it exciting!

Some features aren't out yet! I know they're constantly updating the platform, so I'm sure more features will be coming out soon.

We needed a good platform to document our company processes and keep them streamlined with easy access for the entire team. This platform does just that.

Me and the rest of my Customer Support team really enjoy creating courses to onboard new team members learning how to deal with our customers in our help chat. Trainual is easy to use and really effective.

Trainual's dashboard makes it a little hard for new team members to understand the next steps to follow the courses. Maybe a more intuitive dashboard could help.

Trainual helps us onboard new people more effectively to ensure they know the platform they will be working with daily and understand our processes. It considerably shortened our onboarding time!

The most helpful thing is being able to accomodate when training as it is super easy to put in steps and have them followed to a tee.

I have not run across a downside as of yet.

Acouple of problems solved with Trainual is being able to go back and review steps and information on any given subject. Some subjects do not come up all the time so it is great to be able to reference back to clarify to ensure it is being done correctly. Also, Trainual is an excellent tool for training new employess.

Trainual is easy to navigate and easy to update. Our team appreciates having the training materials, procedures, and information they need at their fingertips. I love the customization and the way that materials can be cleanly organized via Subjects, Topics, and Tests. The completion percentages are helpful for admins to track how and how much people are using Trainual. Best thing, though, is that updates can be made quickly and in real-time. No more playbooks that are impossible to search or are out of date as soon as they're shared.

Trainual can be buggy, though the customer support team is always responsive and happy to work on any issue. We have had some problems with the Search feature not pulling in the results we need. Keyword searches are also a little hard and clunky. There have been issues with features (the Directory, for example) not working in specific browsers, like Chrome. Formatting can sometimes be frustrating. When copying/pasting things into Trainual, formatting often gets wonky or lost. Even when creating copy right in the platform, some things, like buttons / dots in lists, are not as intuitive as I'd like.

Trainual really does provide a living, evolving archive for all of our training materials. As our company has grown, distribution of these materials – along with clear expectations about how to move through Trainual during onboarding, have made it an irreplaceable resource for us. The ease of use is amazing as well. Gone are the days of combing through Dropbox folders (and we're all better for it).

Trainual is very user-friendly and easy to navigate.

It can be tedious to set up and ensure the modules look nice, but that is more of a personal problem/preference than a trainual problem!

Trainual is helping solve our onboarding and training of new team members. It simplifies that entire process! It has enabled our team to be way more productive.

Easy to use to train and onboard new employees

I haven't found any downsides as of yet.

Easy to onboard and teach new concepts

The ability to add topics to people's accounts and see how much they have left is essential for rolling out training to our new hires and new centers

Downside would be that it's difficult to format the training at times and that embedding a video has been a challenge at times.

Benefits are an organized and manageable training program and the ability to see who has done what training

It has been a great tool for my team for training, processes, and policies.

It was a little difficult to understand when I first started using it.

Once we fully understood how to use it, we have created and housed our training manuals and HIPAA policies and procedures (the template provided was invaluable). I like that we can add videos to enrich and complement the content.

I like that is is easy to navigate and I can I always redder back to the information if I am unsure about a protocol.

There isnt anything I can think about that I don't like I think it is easy to navigate and a great tool for a company

Trainual is helping Eliminate wait time that employees experience when trying to get information that can easy be accomplished by opening Trainual

The ability for multiple contributors to documents and create topics. The ability to track progress. The ease of adding users by role.

It does not integrate as easily with Slack or Google Drive as I would like.

we are a small growing company and without Trainual we'd be trying to do everything on Google which can be cumbersome.

At first I thought Trainual was going to be unnecessary but now I love not repeating myself for training new employees

Creating the content and figuring out how to teach it in an exciting way is a bit hard but worth it

110% its the fact that I can train our ever changing staff on our SOPs without actually having to walk them through everything.

What I liked best about Trainual was that first, they offered a free trial to get signed in and look at the features; I always appreciated that before purchasing SaaS products for my business. What I liked best once I was I explored the platform was how it did the heavy lifting for me and allowed me to follow a process as well as give me "best practice" suggestions that I could use. I liked the fact that Trainual offers its the product to a company like mine because much of this workload is not something I have experience with, but I know it is essential to complete for the long-term success of my business.

There is nothing I have disliked at this point. I would like to see more integration options with my CRM so that much of the onboarding workload isn't redundant when assigning new users to CRM. I may have overlooked this, and it may exist, but I have not found that yet. I have experienced redundancy issues in the past regarding onboarding in the HR department and Operations and CRM.

The benefit I have realized by signing up for Tainual is that there is "light at the end of the tunnel" for this area of my business launch. I needed to address this area and avoid it because I knew it was a major project and endeavored to undertake it. Trainual is helping me solve a significant problem with much less effort, and that is great.

We love how simple it is to create content within Trainual. Adding in new courses and quizzes is very intuitive.

More customization features for making Trainual better fit our brand would be a welcome addition.

Having a seasonal business comes with heavy employee turnover, the time cost of training new employees has been a massive strain on our business and with Trainual we can place all the general content in one area. Allowing us to complete more focused hands-on training in our one on one sessions.

We are able to add our Company's personalized Handbooks, Protocols, Information, and break it all down by department, by day. It's a really beneficial tool for our new and existing staff members.

It can be time-consuming to update at times, depending on the amount of information we have published. Multiple notifications do get sent but can be a positive as well.

Trainual helps cover the basic information that our trainer doesn't need to verbalize to all staff (Hospital basics, Team biographies, General Information).

Doing training modules, reviewing stats related to them, and managing them is very straightforward. I like the quiz creation tool and the easy implementation of video content. If you know how to do a word document, an email, whatever, then you know how to use Trainual. The stats (checking team members' progress and activity) matter most, though, and this tool does it well.

It's still a developing product, so sometimes, little kinks or unexpected results can happen. For example, I like making quizzes, but we had to do a workaround for showing quiz answers by having an individual page for each quiz answer explaining why it's wrong or right - it would have been nicer to have one large results page. Also, how editing content on an existing module can change whether something is considered "complete" or not - in one case, all that was added was a single page with a tiny bit of unrelated info. I didn't get a notification about it, so my result switched from "complete" to "incomplete."

We needed a way to facilitate better cross-departmental training and knowledge sharing rather than just documents and guides. Trainual fits the bill. Better "gamification" and so on.

It is easy to build courses; easy to add people; manage people . it is just all around user friendly

Not much that we dislike but it would be good to get notifications when someone has not completed something within a time frame

The problem we are solving is that we do not have to do one-on-one trainings or try to organize group training all the time. It is ON DEMAND

1. I liked the progress shown using percentage 2. how after finishing one topic it moves to the next one. 3. The easy learning curve. 4. Upload and notifications of new content. 5. Customization capabilities. 7. The dark theme 8. The ease of logging in. 9. Ease of searching for content thus having everything I need at my fingertips. 10. I like how it notifies me in case a new topic is added for me to study on. 11. I like how it has an option of testing one's understanding after a course/topic. 12. I enjoy how it has embedded content such as videos, GIFs etc thus making learning easier and more enjoyable. 13. I like how you can connect it with a bunch of apps such as slack. 14. I like how once you have created the topics, other employees being onboarded can use the same material over and over again which supports easy scaling of teams.

1. Some menus seemed clattered and overly populated 2. First-time complexity while using the website 3. The rather plain interface. 4. The rather sluggish search functionality.

1. I was learning about a business and how it works and operates. 2. I found it really easy to understand the content once I understood how the website works. 3. Having tips and hacks at my finger tips whenever I wanted to search for something.

Easy to update, and we can track progress.

Some features with formatting options can be improved.

We mainly use Trainual for Training and a repository of all of our company documents, policies, and templates.

Trainual is a living archive or a virtual library for our team. It's a centralized, highly searchable place, and materials are easy to update. It's also very easy to delegate tasks and updates to others. Our team members love the search functionality and the interactivity of the platform.

The Directory has been a bit buggy, particularly in Chrome. I have reached out to the Help/Support team and they've been responsive and seem on top of it, though we're still having issues accessing and editing the full directory in Chrome. I also wish there were a "find and replace" option to make quick changes to a lot of pages at once. I have requested that!

How to get all of the training materials (there are many) deployed effectively and get people moving through them quickly when they're onboarded; how to update training materials effectively; having a central place for procesess.