Trainual Reviews: 4.7/5 — Highly Rated

I like how easy it is to lay out exactly what you want to teach people. It's easy to do the training and input them!

I wish I could organize my Desk a little better. Other than that, it's great!

I havent had any issues with Trainual!

Trainiaul is a fantastic tool to get all of our company processes written out and contained in one place. It is very useful for onboarding, as well as keeping current employees up to date on the latest process and procedures. It is also very intuitive and is not hard to learn and implement.

The thing that I haven't been able to find (if it exists) is being able to create a link in a step to other steps I have already created in Trainual. This feature would be very helpful.

We are solving the problem of not having a clear outline of how various processes are supposed to run. It also helps relieve the Admin Team by having answers to most questions somewhere within trainual. In creating it, it has also helped team members better understand their individual responsibilities to the team.

Trainual makes our company's information and training materials so easily accessible to our new hires and existing employees. It also makes it to where we can customize our needs different for each different training module.

It would be helpful it Trainual offered different templates to use in order to build different modules. For example: like a click and drag template for an "Employee Handbook" training module. That would take the creativity out of the hands of the person creating the content and streamline the process a bit better.

We now have it to where employee can complete training and review new information in a setting and timeframe that works for them based on their needs and the company's needs. We have also reduced paper usage by having all of this content in a digital form, ultimately saving out company money!

I like that you can make it as fun as possible with gifs and other embedded apps. It also allows user-based sharing, which is an important feature when you handle multi-role teams. We find this feature really helpful. I also like that you can change the status to hide certain topics and reshare them. I like the new embedding gif and image feature as you've allowed to get stock photos directly from the system, which is pretty cool.

Maybe, it's quite challenging to adjust spacing of pictures. You'd want a fast internet connection when including gifs as it makes the system lag a bit, especially around midnight (my time). I also think that it's an opportunity for improvement that we cannot customize the reports before we download them. It will be nice to be able to choose specific people only.

We are able to help new clients learn new software and transition to it smoothly. We were able to solve the challenge of documenting and sharing it only with specific people. Using embedded features (like videos or apps) helped me make the trainuals interactive and practical, and it's really important if you're dealing with software in your business. I also like the reports, although I hope the content can be customized in the future to allow easier reporting and sharing.

Very easy to navigate and use, extremely user friendly

Not sure how to organize non-processes and just general documentation

Having one place where processes are kept. Same template is used for all processes no matter what department. Training is quick and easy!

Trainual is a simple and user friendly way to train and onboard. So easy to set everything up and easy to follow.

Found a couple of items that would be helpful- a log of communications sent to users and the ability to send reminders manually. Also the ability to see individual test scores would be helpful.

Streamlining for consistent training is the most important. No questions that associates have gone through training.

I can easily hand over procedures via Trainual to remote assistants and freelancers. It saves me a ton of time in training new people working with and for me.

Sometimes it can be hard to search for specific videos

Trainual saves me and my other employees a ton of time when it comes to training new assistance, freelancers, and employees. It helps me document information for me to look back on later as well. So I don't have to relearn things. It's a huge time saver!

The ability to learn within a group. Easy to use interface. Can edit and alter items as your needs change

As we have only utilized trainual fairly recently we are still learning to use it and all the features. As of right now we have not experienced anything we dislike

Makes keeping everyone refreshed and on the same page easy. Especially when having a new hire

I really like the ease of rolling out changes or adjustments to our team.

It can be a little difficult to get your outline in place. I don't think there is an easy solution for this, it just takes some time to get it dialed in.

Our training is more streamlined and our employees know what the expectations are for them.

I like the welcome video that allows users to understand how to use Trainual. I also like that they have staff available to answer questions and are open to feedback and suggestions.

There are a few features I wish Trainual did have, but as stated in the previous question, Trainual encourages feedback and suggestions. And I can see where in the pipeline my requested feature is.

The biggest problem it has solved for me is sending emails with a million attachments, I know have all the documents and even links to google docus all well organized for any employee to access with having them emailed directly to them. Benefits I realized are being able to ensure all of our locations are following our on-boarding process by being able to log into Trainual and see at a glance all the employees and their completed training.

Easy platform to add content and organize lots of information. The automatic notification of new content and the quiz feature is crucial.

Some formatting within the text box could improve - better headers, separation.

We use trainual to have ALL of the information our sales team knows to do their job. With links, charts, processes, etc. We are also able to track who has viewed or completed each topic which helps in training. It's a great starting tool for new employees and is continually added to so people know they can depend on its information as time moves forward and things change.

That you can upload training videos in sections

Still getting familiar with it, but am excited to see what else there is!

Consistency of our training and time

Our company relies heavily on Trainual for training new employees and has been a blessing!

The logic of naming (subjects, topics) is a bit confusing and not as streamlined at times as I would like and is not always intuitive.

Our main focus of Trainual is to help onboard and train our staff, especially our large seasonal influx of employees. Increased efficiency in training time and less nesting time prior to making agents go live!

I found that it was very easy to use everything in the program

I did not find anything that a specifically disliked

Setting up training for online use within our company

I am not the most tech savvy person but I found adding training content and users to be pretty intuitive on the platform and the value for the money is good. I also like the tutorials and tips that are given.

Nothing really, I am still determining if it will meet all of our needs going forward.

We were using a higher cost LMS system and did not find it user friendly. We are hoping to get more people involved in using Trainual.

Very easy to use, user friendly and nice user interface

Not very many options to personalize fonts

Everything

Everything is in one place! It is an easy interface!

I do not have enough time to get all of the information into it!

All of our information is in one place and is easy to navigate for all of our team members! We do not need to have a ton of google docs.

Simple features make for ease of use - our employee manuals are much easier to follow in this format, and we can see how much of them employees have read. The search function is also extremely helpful, otherwise we would have to search each manual individually for the information we are looking for.

We still have to use Google Drive to host pictures and videos, so we are unable to keep all of our important documents within Trainual, but it is still a good central resource for most of our internal documents. I also do wish there was more room for customization (such as a Wiki is set up), as not all documents work within the format that Trainual provides, so most manuals had to be redone to work within the constraints of the platform.

We used to keep all of our internal documents on Google Drive, which in the past has accidentally gotten shared to the wrong people. Trainual allows us to keep an online filing cabinet of all of our resources, and we can easily control sharing permissions. When we onboard employees, we give them a Trainual account so they can access information as it applies to their role. This has made our onboarding process much easier and more secure.

Trainual is both intuitive and fun to use (as fun as process-implementation can be). The quizzes were what sold us on the product, allowing us to test the retention of our staff.

Better support for rich media such as image galleries and more advanced video embeds would be great.

Trainual was the missing piece in the puzzle for us as we attempt to implement processes in our small business. We've been documenting them for years, but it wasn't uncommon for employees to say they didn't know where to look or at times that the documentation even existed! Trainual helps us close the gap, by tracking individual completion rates as well as that of the team as a whole.

it is very easy to use (especially compared to using a google web page)

As a company, we don't like that we can't have sub-subjects. We would want to breakdown subjects in a more organized way.

Overall we are documenting our process much better than we were before. Bringin on new talents is much easier as they can self-study even before the first official day in the office.

I like how easy the interface is to use. Its like building a word doc that can be live and tested.

There are some advanced features that are available on other platforms but they are 5x the monthly cost. For the money, I have no complaints.

We are digitalizing our training manual. This should ensure better training for our franchise owners and increase retention dramatically.

It significantly reduces my time as the company owner in training new employees and the sections are easy to edit when our SOP changes.

The one area that I felt needed improvement was locating content between the different sections (company, policy, processes). It was a bit confusing having content split which I see was cleaned up with the update because all content is now viewed on the same page. Also, the pay per user plan is a bit pricy for a company such as mine, which is a startup and I'm not sure if Trainual will continue to be the right fit in the long run.

Speeding up the learning curve with new staff and a place to store case studies to refer back to.

Easy to set up training Modules . You can include video, pictures, etc.

Difficult to share ownership and keep some people from seeing all the modules.

Documenting procedures for everyone.

The ability to add videos, pdf, manuals, photos, etc.

We HAVE to have emails for our staff members. We have alot of team members that don't have legit email addresses.

The ability for my people to have the information on the go

The ability to easily communicate with new staff and share content quickly. It also offers several functions which are useful for a business.

It originally took a while to learn how to use the system.

How to bring new staff into the fold on company culture.

I enjoy the simple interface within trainings that allow me to easily move through it.

I wish we could group training segments together into larger categories rather than having them all on the same page.

It solves having our IT personnel being overloaded with questions and trainings that can be solved via trainual.

I like the fact that I can see whether or not, an employee has completed a subject.

I would like to be able to add more employees, my seat limit was very low and I had to get permission to add more employees.

It is solving onboarding my employees, and adding new additions to my team.

interface is really nice and the program is fairly easy to navigate.

It could be a little more user friendly when setting up training manuals.

Easy access to multiple SOPs

It's a one stop shop for all things company!

A little complicated to use and hard to reach help by phone.

It is allowing our employees to find all pertinent information all in one place!

Clear formatting, easy to use. Organises everything in one place

Could be a bit more vibrant/fun to use/more engaging

Nice to see all my training in one place and the progress I have made on it