Trainual Reviews & Product Details

It's a great tool. Affordable, easy to use and fun to document and learn processes. Sharing knowledge and experiences is one of the most challenging parts of growing a small business. Trainual allows our leaders to document the right way to do things based on our company values, years of experience and client knowledge. Newer or less experienced teammates can learn from these when onboarding and refer to them as resources at any time.

Once you get a lot of processes in there, it can be a little tough to organize them all. But Trainual does make it easy to move things around. I wish there was also a way to link sections to multiple subjects, so if there is a piece that applies to 5 different processes, it could live in all 5 but be updated/managed once.

We were a small team of 6 experts, but as we more than doubled, it became hard to pass that expertise on to the new team members and ensure consistent work. Plus, we had no onboarding process other than lots of one-on-one training. With Trainual we can efficiently onboard multiple new teammates at once and have been able to ensure more consistent work.

The absolute best thing about Trainual is that it was made by people who clearly have experience in creating and documenting processes and systems. It's intuitive to use, extremely well organized, and their support staff is unmatched. Tons of features you can use and it's already helped my team immensely with no confusion!

The only downside of using Trainual is that the quizzes/tests are a little limited. It would be nice to have question types like matching, but that's just nitpicking at this point :)

Trainual is solving the issue of "how do we teach someone to do what this small team has done for nearly a decade? What information do we tell them first, and how do we make sure all this information is stored in a single, easy to find place?"

How easy it is to use. Very user friendly and love that there's an app.

The way you view content. I find it confusing.

Sop's. Documentation and writing process

Trainual has been a gamechanger within our business! Highly recommned when onboarding new people into your business

nothing! everything has been great and easy to implement.

Freeing up my hands to not have to repeat my teachings everytime a new employee joins our team!

Using Trainual feels like the development team already thought of every possible need. I don't find myself wishing they had a different feature.

It has been a little intimidating at first. It isn't easy to get all of your thoughts on "paper".

We are using Trainual to outline who is responsible for what and how to do each and every task. It is a quick pause that will save a lot of time in the future.

Trainual takes a lot of the guesswork out of creating engaging content. The platform is very intuitive for new users. I was able to jump right in and confidently create processes within hours of my initial login. Support both on the platform (templates, help & training documents) and off the platform (meetings with Trainual staff, webinars from the Trainual staff) have all been top-notch. What stands out the most to me is that I have a lot of FUN while creating on this platform. If it is part of your job to create processes and training, hopefully you will find, like I have, that Trainual will make that a whole lot easier for you!

Content prioritization could be improved. Sometimes formatting (colors, font and style) from google docs doesn't always transfer over perfectly.

Trainual is helping us with change management as it relates to updating processes and policies. Many of our processes shift on a routine basis, so being able to verify that a user has completed certain content is so helpful in keeping everyone on the same page. We are also using Trainual to provide more structured onboarding and training for our team.

It's a very user friendly and clean website for your employees. It can take some training and time to learn the backend and create the best practices for your company within the website, but once you do the initial work, it really becomes a great asset for your company!

I think there is an intial buy-in and adjustment period to learn the ins and outs of Trainual. You need to customize Trainual to fit your company and sometimes it's not always intuitive, but once you get a good system down, it's pretty easy to keep it organized and continue for it to be useful for your company moving forward.

More than half of our company is remote. Trainual allows our teams to all be on the same page and get the training they need to work cohesively from all over the world. Our company also sees a lot of collaboration between departments. Trainual allows us to easily train people from other department to help with particular tasks during our busy seasons. It makes people more useful and allows for more collaboration across the board.

Trainual is very user friendly...a 5gh grader could use it! The tutorials provided are amazing and very detailed. I love the additional features like Loom that allow me to record content inside of Trainual.

I wish the e-signature feature was included in the enterprise package

Trainual helps solve our agencies issue with staff not having access to training, as well as provides more flexibility for staff to attend trainings as well. The reporting features also provides management with the support that they need to ensure their staff are adeuqately trained. Trainual's reporting systems also helps place a heightened sense of accountability over ensurgin staff take the assigned training to assist with work performance measures.

how easy and friendly it is for all levels, from the managers to create tutorials and exams to users

I would like to be able to download full training manual

helps to to keep our staff enagned and educated with just a click

Trainual allows all of our employees to keep their own content up-to-date and allows our team leaders to oversee those efforts so maintenance of content doesn't fall to one person. Trainual's search feature is great and we love the staff directory and profiles.

The differentiation between Company, Policy, and Process sections isn't intuitive but is easy to work around. The Process section, for example, allows for Collections, whereas the Company and Policy sections don't. We prefer to keep related policies and processes together within one Trainual Subject so having separate areas within Trainual to document them seems odd to us.

We were using a Google Site prior to Trainual as a way of documenting company policies, processes, and procedures. Before that we used a WordPress site where all edits had to flow through one team member. We've found Trainual to be far superior to both options. Trainual allows all of our employees to keep their own content up-to-date and allows our team leaders to oversee those efforts so maintenance of content doesn't fall to one person. Trainual's search feature is great and we love the staff directory and profiles.