Upwork background blur-sm
Upwork Logo
Upwork
Connecting Freelancers and Clients
4.6
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
Crevio Logo
Crevio
Sponsored
5.0

( 1 )

Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Upwork
What Upwork is best for?
How does Upwork compare to Toptal?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
Upwork 0
Upwork 1
Upwork 2
Upwork 3
Upwork 4
Upwork Screenshots
Upwork screenshot 1
Upwork screenshot 2
Upwork screenshot 3
Upwork screenshot 4
Upwork screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 10, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
MB
Mary Lee B.
G
Share
"Cost effective and great resources"
What do you like best about Upwork?

It's very easy to find good talent on the site and the resources I have hired have been very easy to work with. There are resources to fit my budget for each project that I have undertaken on Upwork.

What do you dislike about Upwork?

There are so many choices sometimes it's hard to narrow it down.

What problems is Upwork solving and how is that benefiting you?

I have filled gaps in my staff by using Upwork. Gaps in skill sets or in specific areas of need. I have been able to use Upwork to meet deadlines and produce better work than my staff could have, given the time constraints we have.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
KH
Kimberly H.
P
Share
"Short term technological resources"
What do you like best about Upwork?

Upwork is my go to for technology that we cannot do ourselves. Never had a bad experience with upwork consultants! They seem to be available at all hours too.

What do you dislike about Upwork?

I can’t say that I have had any dislikes.

What problems is Upwork solving and how is that benefiting you?

WooCommerce, Linux, red hat...

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
Amanda C. avatar
Amanda C.
Senior Copywriter & Branding Expert
Share
"Upwork has given me the freedom & flexibility to be a professional and a mom"
What do you like best about Upwork?

I am so grateful for Upwork. I have been on the site since it acquired Elance. Since being on Upwork I have worked with numerous Enterprise clients including Nestle, Bissell, and Johnson and Johnson. I love that I can do work that I am passionate about on my own schedule.

What do you dislike about Upwork?

I absolutely LOVE Upwork. The one thing I would change is that clients should not be able to post jobs without first having their payment verified. Additionally, Talent Specialists should not suggest freelancers to jobs in which they have not properly vetted.

What problems is Upwork solving and how is that benefiting you?

Any problem I've ever had has been with unresponsive or rude Clients. Early on I had my identity stolen because one of the Upwork Talent Specialists recommend a job to me. However, the client was not properly vetted and ended up stealing my identity. When I let Upwork know they helped me by securing Experian for me. The benefits of Upwork are vast. I can be a professional while also having the flexibility to be a mom.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
Wesley E. avatar
Wesley E.
Instructor
Share
"Flexible work around the World"
What do you like best about Upwork?

Upwork lets me find a great match between my services/skills and the needs of my clients. I can work on my schedule and also feels like I'm contributing greatly to my clients needs.

What do you dislike about Upwork?

It can be difficult to get started on the platform and build a presence. There is a lot of competition from other freelancers so you need to make sure your skills and work stand out from the rest.

What problems is Upwork solving and how is that benefiting you?

Upwork allows me to find clients all over the world that I wouldn't have access to otherwise as a freelancer. They also have a great payment protections for freelancers to ensure that I get paid in a timely manner and for work that I've done. In their top rated program they give proven freelancers a chance to remove some bad feedback from clients because sometime a job just doesn't go the way you expect.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
JL
Jennifer L.
Owner
Share
"Upwork is great for Solopreneurs and Small Business that need assistance but not an employee"
What do you like best about Upwork?

I like the simple process of posting a job and getting qualified users to respond. I have used Upwork mainly to create new blog posts. I also like that I don't have to commit to hiring a writer or an employee, and instead, I can get help on a task or project basis. I also like how easy the payment system is. I know that I will not get scammed and that my money for payment of the job is secure until the work is complete.

What do you dislike about Upwork?

Sometimes some I get so many qualified responses to the job offer that it can be overwhelming.

What problems is Upwork solving and how is that benefiting you?

I am getting the assistance that I need for my business and getting it on my terms. I can set what I want and need in the job and easily find the help to accomplish it.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
SM
Shivaji M.
Accessible Website Developer
Share
"Online service for finding and hiring Leading Freelancers"
What do you like best about Upwork?

Where you could be trawling the Internet looking for work, Upwork puts the potential jobs right in front of you. You can find work in all of these niches: Copywriting, IT and Technical, Virtual Assistance, Sales and Marketing and many more.

What do you dislike about Upwork?

Some projects are the USA specific. Especially with my skill sets, which is much in demand in the USA, Upwork has the option to post projects only for USA, which can not be applied by any Indian website developer like me.

What problems is Upwork solving and how is that benefiting you?

I have many issues come up during my tenure with Upwork and notifying the same to their support, quickly brings an answer to all my issues. I can then take a decision based on their response.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Resource for Creatives and More!"
What do you like best about Upwork?

High quality employees in lightning fast time! I like that I can get high quality employees from around the world to work for me on things I have no idea how to do! As a small business owner I like that I can get things done without hiring an employee and dealing with paperwork when it's a single gig job.

What do you dislike about Upwork?

The UI is a bit overbuilt I think. you can do everything you need to do, but sometimes difficult on phones and not intuitive.

What problems is Upwork solving and how is that benefiting you?

Upwork allows me to hire employees for a small business for specific projects as opposed to full time employees.

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
Art D. avatar
Art D.
Ceo
Share
"Working within the Upwork platform has been great!"
What do you like best about Upwork?

Central location for getting work that is suited to my skill set.

What do you dislike about Upwork?

The support process is a bit slow when you need something quick.

What problems is Upwork solving and how is that benefiting you?

I am solving my biggest problem, finding business. The best benefit for using Upwork is that it's a central location to bid and manage all of my business.

Small Business (50 or fewer emp.)
Mar 22, 2022
 Source
Overall Rating:
5.0
Harsh  W. avatar
Harsh W.
Mechanical Team Lead
Share
"Upwork gave my career a great turn around. I am Freelance successful Freelancer because of Upwork."
What do you like best about Upwork?

The most helpful was to make an Agency and grow my team. I was able to add people of various skills working together for clients across the globe.

What do you dislike about Upwork?

I won't say a dislike, but an improvement could be some recognition awards for each discipline or may a kind of social network within Upwork users. Where people can meet each other, get acquainted, and can help in growing.

What problems is Upwork solving and how is that benefiting you?

I would say my business is 70% dependent on Upwork. 70% of my client are from Upwork only. It's helping me exploiting the potential of mine my team and to the maximum extent. I can confortably say that I am in business because of upwork only.

Small Business (50 or fewer emp.)
Mar 21, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for short term hires"
What do you like best about Upwork?

Easy to post and review applicants. And great for project-specific hiring like photo editing or web design.

What do you dislike about Upwork?

Many freelancers can be very slow to respond to messages so the process can take a while.

What problems is Upwork solving and how is that benefiting you?

Hiring for specific needs where a full-time hire would not be prudent.