Unclaimed: Are are working at WorkCast Present+ ?
WorkCast Present+ Reviews: 4.3/5 — Solid Choice
WorkCast Present+ is a comprehensive webinar tool with video conferencing features that empower users to quickly create webinars and empower visual communication through technology. The platform supports online registration, email communications, and live and on-demand events, with advanced branding features. Users also have the option to record live webinars automatically. Present+ is browser-based, accessible via mobile, and can be used across multiple devices--no app or plugin downloads or installation required.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare WorkCast Present+ with other popular tools in the same category.
All the staff I have spoken with so far, including customer success, account manager and technical support, have been really easy to reach and helpful. No issues from a viewer's point of view, and it looks more professional than the interface of our previous platform.
We've been having some technical issues, including speakers not being able to join the platform or not being able to communicate. The backend could be more user-friendly.
We no longer receive complaints from attendees not being able to join the platform, so it's saving me time answering those. The conversion rate has been similar to what we had before.
Has a beautiful platform when doing a virtual event.
This platform is not very user friendly.
They told us they will try to make the platform more user friendly.
On the whole responses are reasonably fast. Onboarding team is great and much easier to work with
Very frequent errors leading to multiple emails asking for the same thing. Unenthusiastic and inattentive staff on prerecords. Booking webinars is a nightmare without a booking system customers can access to see availability. This would be much better rather than sending 10 emails to find a webinar slot in a particular month
Allowing us to run more webinars as in higher demand
Modern look, friendly customer service, easy to setup on-demand events from live events
Polling questions Disconnection between presenter, participant and host view Streaming issues Not possible to create folders or separation between different admins of the same account Not many languages are accepted
Event look
Some of the more experienced team members are great and have excellent customer service, but this doesn't seem to translate down to everyone in the company.
Sometimes it can be very difficult to get simple tasks done. The system seems to be very reliant on specific individuals doing a great job - which we took for granted. No longer feel I can trust WorkCast to deliver the event 100% of the time.
Running Webinars - generating leads
The platform is great for managing bulk events and hosting different types of sessions. It also has some great built-in features like Polls/Q&A and extra registration questions. It also has a reporting API which is vital for us.
The platform has problems with the quality of presentations. Pre-recorded media is embedded into powerpoints, and the actual dashboard is difficult and clunky to use when live. Certain functions can be patchy, like test event audio which sometimes works.
Scaling up webinars with workcast has been crucial. The flexibility to host events at any time of day (with the help of their US team) has allowed us to reach a global audience.
The admin team is great, and they get back to you quickly to confirm availability, bookings, etc. If you get an experienced event manager assigned to your event, then generally, it's a smooth process and the event goes well. They have good availability, and being able to have them do pre-records and editing is useful. They do try and be flexible where they can.
Had had several service issues/"human errors" happening over the last 12-months. Before COVID, it felt like we were a valued customer, with Workcast listening to feedback and making updates to technology/features etc. based on what was needed. Since then, they've clearly had a lot of demand and have not coped well. Service issues aside, the technology has not been updated/new features have not been rolled out in a long time - other platforms we've looked at are starting to overtake them in terms of functionality, usability and quality. In terms of service, when they get it right then it's really well done, but it's so hit-and-miss that we simply cannot rely on them and have to double-check everything; it's been very frustrating.
None
I like that the platform has its own video abilities, so you can avoid using Zoom or Webex.
The back end is hard to use, the front end is not user-friendly, and their workers are not organized.
They helped us solve the need for a virtual event platform. We won't be using them again.
