Zoho Assist Reviews: 4.6/5 — Highly Rated

The low cost of this application works well for me because I do not believe that I have to spend a lot of money for something that I can use that will give tons of benefits. Zoho Assist is an example of that. For a limited price, it allows me to use it in different OS since it supports all operating systems. I like the fact it uses increased speed and refresh rate so it helps me resolve different IT issues faster.

I do not like the fact that it does not work on my gadgets sometimes. I have to rely on the desktop app but it is not too reliable. It keeps on closing down and restarting. This wastes a lot of my time. I have tried contacting their customer service support about this problem but I did not get any response from them.

I love the fact that even if I am far away from my team, we are able to relay information with each other like as if we are meeting with each other face to face. This makes it easier to figure out if there are some things that need to be addressed immediately.

Zoho One offers a wide range of features and capabilities for businesses, putting everything in one place. The integration between various tools is superb, allowing for easy access and usage of all features without switching between different programs. The well-integrated and easy-to-use applications allow teams to coordinate effectively and deliver better results.

While Zoho One offers a comprehensive suite of software tools, poor customer service, complex setup, high cost for additional team members, and lack of unique features compared to cheaper or free storage services are potential downsides to consider.

Zoho One is solving several problems for businesses by providing a comprehensive suite of software tools that can help manage various aspects of their operations. The integration between various tools is superb, making it easy to access and use all of the features needed without having to switch between different programs. This saves a huge amount of time and money, allowing businesses to focus on growing instead of juggling multiple applications. Additionally, the well-integrated and easy-to-use applications from all platforms allow teams to coordinate effectively and deliver better results. This is especially helpful for remote or distributed teams, as everyone can stay on the same page and collaborate seamlessly.

The pricing tier is fair and even better when purchased with other Zoho suite of products. Ease of getting started without too much explanation to the remoting staff.

The connection speed is highly variable (mostly on the slower side) and everything has to go through the server even if you are remoting into another PC on the same network. The multi-screen approach is a pain to use and almost non-existent.

Mostly used to access PC while working from home or troubleshooting issues remotely. Also, remoting into multiple servers with physically having to go there to install patches and work on projects.

la informacion es clara simple facil de entender

los tiempos de prueba deben ser mas largos

personalizacion para las conexiones remotas, resuelvo problemas de imagen de soporte

easy to use and setup, everything in one place

had problems using in a school with proxy still haven't been able to resolve

saves me having to visit all my sites for little issues

Had a lot of different options, can pretty much do anyting you need from IT Support to CRM.

Covered a lot of different options, but not really great at any of them.

Zoho offered a lot of different options from Mail to Service desk. Set it up as a possible service desk option for my clients, but it was not as full functioning as I would need.

It's my company branding i'm looking for

I thought when buying the wight label option my customers wouldn't see any Zoho stuff

computer and phone systems

I love the idea of an all-in-one tool, and I don't think anyone can claim that this isn't a great value. The CRM is the highlight of the suite, and it's loaded with customizable features. I can run my business using ZOHO One with more than 40 applications.

In short, the application is very buggy, and apps often don't load, and I have to refresh the page or log out and back in (this happens on multiple browsers on different devices). I had hoped to migrate from Quickbooks to ZOHO books, but given my current experience, I'm not confident that ZOHO One is the right tool for my business.

I'm using ZOHO CRM, ZOHO Project management and a few other tools to operate my marketing consulting business.

It's price. The multiple monitor support.

It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the default configuration, there was no visible window, label or something in my screen that indicated me that my peer was still connected to my computer. We think it's vital for our customers to easily see if one of our technicians is connected to their computers at any time. I got in touch with a Zoho representative with this issues and got no response.

We are a small ISV, we need a tool to give remote support to our users.

Price and unattended access. It has all the features a support desk would require, but it fails to be reliable.

I guess you get what you pay for. I require 24/7 access to my clients pc's for assistance. When zoho works it fine, it does what it says it will. But, some times, and it is more frequent than not, it will not connect to the customers screen for viewing. You can't get anyone on the phone in support, and their live chat is not 24/7. I haven't tried during business hours (live chat). I've tried calling during business hours, but you are not able to speak to a live person.

I provide remote desktop support to business clients. I've realized I can't connect to my clients when they need me. It's very embarrassing