Zoho Assist Reviews & Product Details

Runs on all browsers and the fact that it allows file transfer.

File transfer is not as drag and drop friendly as it could be, but it is certainly very workable.

The ability to reach out to my customers when they need help has increased customer retention and satisfaction.

It frequently surprises my MSP colleagues that Zoho Assist includes 1 time rescue AND unattended access for the same price!

Nothing really. It is rapidly evolving into a first class remote access program

Stable, affordable remote access to assist my clients

I love it. A great way to help my clients with their problems at a zero cost.

Nothing bad really, an excellent software tool.

Giving assistance to clients, partners and everyone who have some difficulties understanding what to do.

Zoho Assist is easy, affordable and robust. The support is always responsive with frequent enhancements and updates.

I having nothing bad to say about Zoho. The decision to switch was an easy one that I don't regret.

Remote assistance has saved me thousands of dollars and hours in travel time and made me much more effective to my local clients as well as opened doors of opportunity for clients that are boundless.

The client is simple to install, takes only 15 seconds to install. Can leave an install file on my flash drive and plug it in when needed. To access the clients, use HTML 5 with no plugins if needed in the browser. Since i've subscribed, they have added new features like wake from LAN.

The audit trail could be a little better, and it would be nice to record the session.

Remote assistance as needed. Professional solution as Teamviewer is pricey, and blocked in a lot of networks.

What I like best is the reasonably priced subscription plans. I only need remote-assistance software once in a while and ZOHO Assist's fits my needs in that area.

I've found nothing to dislike so far. I've used Zoho assist twice so far with no problems or issues at all.

I use Zoho Assist to provide support to my customers who purchase Worship Him, my church presentation software.

After realizing the monthly cost of other remote support software (Yikes!) my husband who also works in IT turned me on to Zoho Assist. The application responds well, and has a fairly easy to use interface. I've been using their free tier - that's right, FREE - and it's let me help my customers with everything they've needed so far. Their tiered pricing lets me pay only for what I need, which is a big deal for my small business.

The graphic transmission isn't as high quality as I'm accustomed to with other applications, but is still very usable. I would not recommend this application for situations where high resolution or detailed colors are important (helping out with photo editing, for example), but since the vast majority of what I do is troubleshooting or tutorial related, this is simply a cosmetic issue for me. The only other issue I have is the time it takes to connect to an unattended system... but the fact an unattended installer is even offered is such a huge bonus that I'm quite happy even with the connection time being slow.

As a stay-at-home-mom, I started my business to keep my technical skills sharp, to bring in a modest income, and because I get a lot of personal benefit from helping people. Zoho Assist has given me a solution to help my customers from home, which lets me continue working and still be around my 1 year old daughter. It's a well thought out tool that can compete with other big players in the market, with a pricing model that works well with my variable income. It's let me provide services to my customers remotely, saving me travel time and babysitting costs/coordination, and letting my customers get help from the comfort of their own homes.

It allows you to take control of a distant computer and then make adjustments on your client SW, do a demo or an interactive training, for free. With this app I am able to make trainings with my clients or support, while they are watching what I do, and moreover, interacting, thus understanding better the lesson or the support I am giving them.

As a user of the free version, I don't have any dislike of the app. I don't know if it suits well the needs of an IT manager who should need multi user assist, as I don't have those needs and never used the app in that case.

I was looking for a way to make interactive trainings and customer service with my clients. Sharing your screen with the client and showing him the way to do things was not the solution because the client was passive. With Zoho Assist, I can show my client the way, and see if he understood by seeing him do the lesson I explained. Thanks to that the trainings are better understood by my clients. And when I use it for support, it allows me to see them acting and correct the errors they made.

I love the remote icon on my desktop the easy to access portal or web based log in with a simply an easy meeting Id required. However, to schedule out simply send the invite.

I absolutely have zero complaints with this software they've thought of it all.

This software allows my team to operate remotely with the personal and real feeling of interaction.

I've been using this for several years. I've been a paid subscriber and am currently a free subscriber. The product had some problems in the past, but I think it's the best low cost/free option out there.

Had problems getting people to the join session page. There was a spammy link out there that spoofed their name for awhile, but that's gone now.

remote assistance is much easier now.