Acquire.io vs Freshdesk

Take a look at how Acquire.io and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Acquire.io scores 4.3 out of 5 from 43 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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Acquire.io Live Chat Software logo

Acquire.io

4.3

( 43 )

Freshdesk Help Desk Software logo

Freshdesk

4.4
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At a Glance
Acquire.io Live Chat Software logo
Acquire.io
Starting at:
$500.00/month
Freshdesk Help Desk Software logo
Freshdesk
Starting at:
$14.00/month
Overview
Acquire.io Live Chat Software logo
Acquire.io
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels ar... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Acquire.io
View 5 images
Acquire.io Screenshots
Acquire.io screenshot 1
Acquire.io screenshot 2
Acquire.io screenshot 3
Acquire.io screenshot 4
Acquire.io screenshot 5
Freshdesk Help Desk Software logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
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Pricing
Acquire.io Live Chat Software logo
Acquire.io
Free trial available
Free plan available
Billing type Recurring Subscription
Self service
$500.00
/ month
Integrated solution
$2000.00
/ month
Integrated solution
$2000.00
/ month
See all pricing
Freshdesk Help Desk Software logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
Acquire.io Live Chat Software logo
Acquire.io
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Help Desk Software logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Acquire.io Live Chat Software logo
Acquire.io
Small Business
55.81%
Mid Market
39.53%
Enterprise
4.65%
Freshdesk Help Desk Software logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Acquire.io Live Chat Software logo
Acquire.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Help Desk Software logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Acquire.io Live Chat Software logo
Acquire.io
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Freshdesk Help Desk Software logo
Freshdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Acquire.io Live Chat Software logo
Acquire.io
  • Documentation
Freshdesk Help Desk Software logo
Freshdesk
  • Documentation
Integrations
Acquire.io Live Chat Software logo
Acquire.io
Total integrations: 21
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Meet
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • Telegram
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Freshdesk Help Desk Software logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Meet
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • Telegram
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Acquire.io Live Chat Software logo
Acquire.io
See all alternatives
Freshdesk Help Desk Software logo
Freshdesk
See all alternatives
Company Details
Acquire.io Live Chat Software logo
Acquire.io
  • By Acquire
  • Located in San Francisco, CA, United States
  • Founded in 2017
Freshdesk Help Desk Software logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010