Agile CRM vs Freshdesk Contact Center
Take a look at how Agile CRM and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Agile CRM scores 4.1 out of 5 from 344 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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At a Glance
Overview
Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delive... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Starter
$8.99
/ month
Starter
$8.99
/ month
Regular
$29.99
/ month
Enterprise
$47.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- Free plan for up to 10 users
- Cloud-based environment for quick scaling
- Multi-cloud chat windows
- Workflow automation and easy data entry
- Extensive customer support
- Only available in English
- Not suitable for on-premises deployment
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
79.07%
Mid Market
14.83%
Enterprise
6.1%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Amazon SES
- BigCommerce
- ClickDesk
- CloudTalk
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- Help Scout
- Helpdesk
- HubSpot CRM
- LiveHelpNow
- Microsoft Exchange
- Nimble
- Pinecone
- Plivo
- Smith.ai Live Website Chat
- SupportBee
- Tidio
- UserVoice
- WooCommerce
- Zapier
- n8n
- noCRM.io
Total integrations:
9
- Amazon SES
- BigCommerce
- ClickDesk
- CloudTalk
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- Help Scout
- Helpdesk
- HubSpot CRM
- LiveHelpNow
- Microsoft Exchange
- Nimble
- Pinecone
- Plivo
- Smith.ai Live Website Chat
- SupportBee
- Tidio
- UserVoice
- WooCommerce
- Zapier
- n8n
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Agile CRM
- Located in Plano, Texas, United States
- Founded in 2013
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
