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Methodology
Zendesk Chat
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At a Glance
Overview
Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delive... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Starter
$8.99
/ month
Starter
$8.99
/ month
Regular
$29.99
/ month
Enterprise
$47.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- Free plan for up to 10 users
- Cloud-based environment for quick scaling
- Multi-cloud chat windows
- Workflow automation and easy data entry
- Extensive customer support
- Only available in English
- Not suitable for on-premises deployment
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
79.07%
Mid Market
14.83%
Enterprise
6.1%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Aircall
- Amazon SES
- Better Stack
- ClickDesk
- CloudTalk
- Dropbox
- Dropbox Business
- Duda
- FreshBooks
- FullContact
- Gmail
- Help Scout
- Helpdesk
- Intercom
- LiveHelpNow
- Loom
- Microsoft Excel
- Microsoft Exchange
- Pinecone
- Pipedrive
- Plivo
- Site123
- Sitecore Experience Manager
- Smith.ai Live Website Chat
- SupportBee
- TeamViewer
- Tidio
- UserVoice
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
- n8n
Total integrations:
17
- Aircall
- Amazon SES
- Better Stack
- ClickDesk
- CloudTalk
- Dropbox
- Dropbox Business
- Duda
- FreshBooks
- FullContact
- Gmail
- Help Scout
- Helpdesk
- Intercom
- LiveHelpNow
- Loom
- Microsoft Excel
- Microsoft Exchange
- Pinecone
- Pipedrive
- Plivo
- Site123
- Sitecore Experience Manager
- Smith.ai Live Website Chat
- SupportBee
- TeamViewer
- Tidio
- UserVoice
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
- n8n
Top Alternatives
Categories
Common categories include: Help Desk Software and Live Chat Software.
Company Details
- By Agile CRM
- Located in Plano, Texas, United States
- Founded in 2013
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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