Suggested products
At a Glance
Help Desk Software
Live Chat Software
Overview
Freshdesk
Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform ha… Learn more
Enterprise
Mid Market
Small Business
ApexChat
ApexChat’s live chat software combines online messaging with human agents to make it convenient for prospective leads to contact your business. The software is used by over 10,000 companies that leverage the technology to boost their website lead conversion, and offer more engaging buyer experiences… Learn more
Enterprise
Mid Market
Small Business
Pricing
Started
$0
Per Month
Growth
$18
Per Month
Pro
$59
Per Month
Enterprise
$95
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Free Trial Available
Pricing Available
Pros & Cons
Freshdesk Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Cons
- Some key features like AI are only available on the most expensive plan.
ApexChat Pros
There is not sufficient information
ApexChat Cons
There is not sufficient information
Screenshots
Freshdesk
ApexChat
Videos
Freshdesk
ApexChat
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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