Freshdesk vs ChatBot

Take a look at how Freshdesk and ChatBot stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while ChatBot has been rated 4.4 out of 5 from 20 reviews.
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Freshdesk Logo

Freshdesk

4.4
(3,051)
ChatBot Logo

ChatBot

10% off first payment + 30 day trial
4.4
(20)
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Crevio Logo
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5.0
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At a Glance
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
ChatBot Logo
ChatBot
Starting at:
$65.00/month
Overview
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
ChatBot Logo
ChatBot
ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages, and messaging applications. The platform makes use of an easy-to-use visual builder with a simple drag-and-drop interfa... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
ChatBot
View 5 images
ChatBot Screenshots
ChatBot screenshot 1
ChatBot screenshot 2
ChatBot screenshot 3
ChatBot screenshot 4
ChatBot Homepage
ChatBot Homepage
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Pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
ChatBot Logo
ChatBot
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$65.00
/ month
Team
$169.00
/ month
Business
$499.00
/ month
Enterprise
Contact Us
See all pricing
Pros and Cons
Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
ChatBot Logo
ChatBot
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
ChatBot Logo
ChatBot
Small Business
50.0%
Mid Market
30.0%
Enterprise
20.0%
Deployment
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
ChatBot Logo
ChatBot
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ChatBot Logo
ChatBot
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChatBot Logo
ChatBot
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jira
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Landbot
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Slack
  • Smartsheet
  • Supportbench
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • noCRM.io
ChatBot Logo
ChatBot
Total integrations: 11
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jira
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Landbot
  • Liquid Web
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Slack
  • Smartsheet
  • Supportbench
  • Trello
  • Twilio
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Freshdesk Logo
Freshdesk
See all alternatives
ChatBot Logo
ChatBot
See all alternatives
Company Details
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
ChatBot Logo
ChatBot
  • By LiveChat Software S.A.
  • Located in Wroclaw, Lower Silesian District, Poland
  • Founded in 2002