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Freshdesk vs Drift Comparison

Freshdesk vs Drift Comparison

Freshdesk

At a Glance

4.4

Help Desk Software

Starting at $0

Per Month

4.4

Conversational Marketing Software

Starting at $2,500

Per Month

Overview

Freshdesk

Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Drift

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Started

$0

Per Month

Growth

$14

Per Month

Pro

$14

Per Month

Enterprise

$19

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Premium

$2,500

Per Month

Free Plan Available

Pricing Available

Pros & Cons

Freshdesk Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Cons

  • Some key features like AI are only available on the most expensive plan.

Drift Pros

There is not sufficient information

Drift Cons

There is not sufficient information

Screenshots

Freshdesk

Drift

Videos

Freshdesk

Welcome to Freshdesk | Best Customer Service Software

Drift

Conversational Sales from Drift

Top Alternatives

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Appy Pie

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Landbot

4.7

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Chatfuel

4.5

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Freshchat

4.4

Starting at $15

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Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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