Freshdesk vs Pure Chat

Take a look at how Freshdesk and Pure Chat stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Pure Chat has been rated 4.3 out of 5 from 204 reviews.
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Freshdesk Logo

Freshdesk

4.4
(3,051)
Pure Chat Logo

Pure Chat

4.3
(204)
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At a Glance
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Pure Chat Logo
Pure Chat
Starting at:
$10.00/month
Overview
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
Pure Chat Logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
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Pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pure Chat Logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Pros and Cons
Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Pure Chat Logo
Pure Chat
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Pure Chat Logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Deployment
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pure Chat Logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Pure Chat Logo
Pure Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pure Chat Logo
Pure Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Analytics 360 Formerly Google Analytics Premium
  • Helpshift
  • HostWP.io
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pagecloud
  • Pinecone
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Smartsheet
  • Squarespace
  • Supportbench
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • noCRM.io
Pure Chat Logo
Pure Chat
Total integrations: 8
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Analytics 360 Formerly Google Analytics Premium
  • Helpshift
  • HostWP.io
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pagecloud
  • Pinecone
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Smartsheet
  • Squarespace
  • Supportbench
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Pure Chat Logo
Pure Chat
See all alternatives
Company Details
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Pure Chat Logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003