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Gist vs Freshdesk Comparison

Gist vs Freshdesk Comparison

At a Glance

4.6

Live Chat Software

Starting at $29.00

Per Month

4.4

Help Desk Software

Starting at $0

Per Month

Overview

Gist

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple commu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshdesk

Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Professional

$29.00

Per Month

Premium

$99.00

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Started

$0

Per Month

Growth

$14

Per Month

Pro

$14

Per Month

Enterprise

$19

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Gist Pros

  • Free plan is quite comprehensive
  • Supports advanced cross-channel messaging
  • Offers buildable forms and popups

Gist Cons

  • Clunky chat history functionality
  • Limited integrations

Freshdesk Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Cons

  • Some key features like AI are only available on the most expensive plan.

Screenshots

Gist

Freshdesk

Videos

Gist

No videos provided

Freshdesk

Welcome to Freshdesk | Best Customer Service Software

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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