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Methodology
Zendesk Chat
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At a Glance
Overview
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
18
- Adobe Commerce (Magento Commerce)
- Aircall
- Attentive
- Better Stack
- BigCommerce Enterprise
- Bold
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Helpdesk
- Intercom
- Klaviyo
- Loom
- Meta for Business
- Microsoft Excel
- PartnerStack
- Pipedrive
- Postscript
- Remarkety
- Shogun Frontend
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Trustpilot
- WhatsApp Business
- Wix Ecommerce
- Yotpo
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
17
- Adobe Commerce (Magento Commerce)
- Aircall
- Attentive
- Better Stack
- BigCommerce Enterprise
- Bold
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Helpdesk
- Intercom
- Klaviyo
- Loom
- Meta for Business
- Microsoft Excel
- PartnerStack
- Pipedrive
- Postscript
- Remarkety
- Shogun Frontend
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Trustpilot
- WhatsApp Business
- Wix Ecommerce
- Yotpo
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, and Social Customer Service Software.
Company Details
- By Gorgias Inc.
- Located in San Francisco, California, United States
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
