GoTo Connect vs Freshdesk Contact Center

Take a look at how GoTo Connect and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. GoTo Connect scores 4.4 out of 5 from 1220 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
GoTo Connect logo

GoTo Connect

4.4
(1,220)
Freshdesk Contact Center logo

Freshdesk Contact...

4.1
(133)
At a Glance
GoTo Connect logo
GoTo Connect
Starting at:
$27.00/month
Freshdesk Contact Center logo
Freshdesk Contact Center
Starting at:
$0.00/month
Overview
GoTo Connect logo
GoTo Connect
GoToConnect is a unified communications platform that essentially combines voice, messaging, and video tools in a single, centralized system. The platform offers useful features such as call routing, voicemail, and even conference calling. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
GoTo Connect
View 5 images
GoTo Connect Screenshots
Freshdesk Contact Center logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Pricing
GoTo Connect logo
GoTo Connect
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$27.00
/ month
Standard
$32.00
/ month
Premium
$43.00
/ month
See all pricing
Freshdesk Contact Center logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
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Pros and Cons
GoTo Connect logo
GoTo Connect
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
GoTo Connect logo
GoTo Connect
Small Business
72.46%
Mid Market
22.87%
Enterprise
4.67%
Freshdesk Contact Center logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
GoTo Connect logo
GoTo Connect
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
GoTo Connect logo
GoTo Connect
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
GoTo Connect logo
GoTo Connect
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
GoTo Connect logo
GoTo Connect
See all alternatives
Freshdesk Contact Center logo
Freshdesk Contact Center
See all alternatives
Company Details
GoTo Connect logo
GoTo Connect
  • By LogMeIn, Inc.
  • Located in Boston, MA, United States
  • Founded in 2003
Freshdesk Contact Center logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010