GoTo Connect vs Freshdesk Contact Center
Take a look at how GoTo Connect and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. GoTo Connect scores 4.4 out of 5 from 1220 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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At a Glance
Overview
GoToConnect is a unified communications platform that essentially combines voice, messaging, and video tools in a single, centralized system. The platform offers useful features such as call routing, voicemail, and even conference calling. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$27.00
/ month
Standard
$32.00
/ month
Premium
$43.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
72.46%
Mid Market
22.87%
Enterprise
4.67%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
6
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Workspace
- HubSpot CRM
- Microsoft Azure
- Microsoft Teams
- Nimble
- Smith.ai Live Website Chat
- WooCommerce
- Zapier
- Zoho CRM
- Zoho Desk
- noCRM.io
Total integrations:
9
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Workspace
- HubSpot CRM
- Microsoft Azure
- Microsoft Teams
- Nimble
- Smith.ai Live Website Chat
- WooCommerce
- Zapier
- Zoho CRM
- Zoho Desk
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers.
Company Details
- By LogMeIn, Inc.
- Located in Boston, MA, United States
- Founded in 2003
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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