Helpdesk vs Intercom

Take a look at how Helpdesk and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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Helpdesk Help Desk Software logo

Helpdesk

4.6

( 30 )

Intercom Live Chat Software logo

Intercom

100% off 1st Year + 50% off Second
4.5
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At a Glance
Helpdesk Help Desk Software logo
Helpdesk
Pricing not provided by vendor
Intercom Live Chat Software logo
Intercom
Starting at:
$74.00/month
Overview
Helpdesk Help Desk Software logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
Intercom Live Chat Software logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
Intercom screenshot 1
Intercom screenshot 2
Intercom screenshot 3
Intercom screenshot 4
Intercom screenshot 5
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Pricing
Helpdesk Help Desk Software logo
Helpdesk
No pricing information available
Intercom Live Chat Software logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
Reviewer's Segments
Helpdesk Help Desk Software logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Intercom Live Chat Software logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
Helpdesk Help Desk Software logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Intercom Live Chat Software logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Help Desk Software logo
Helpdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Intercom Live Chat Software logo
Intercom
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Helpdesk Help Desk Software logo
Helpdesk
  • Documentation
Intercom Live Chat Software logo
Intercom
  • Documentation
Integrations
Helpdesk Help Desk Software logo
Helpdesk
Total integrations: 58
  • AWeber
  • Acquire.io
  • Agile CRM
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • Appy Pie
  • Attio
  • Authorize.Net
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Better Stack
  • Bill.com
  • Birdeye
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • Capsule CRM
  • Chargify
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • ClickUp
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Crazy Egg
  • Creatio
  • Delighted
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Doodle
  • Duda
  • Ecwid
  • Elastic Email
  • EngageBay
  • Enonic
  • Expensify
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • GoToWebinar
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Inspectlet
  • Instapage
  • Involve.Me
  • Jira Core
  • Kayako
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Klaviyo
  • Kommo
  • Landbot
  • Litmus
  • LiveAgent
  • Livestorm
  • Loom
  • Lucky Orange
  • Mailercloud
  • Mailjet
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Medallia
  • Microsoft Power Automate
  • Microsoft Teams
  • Mixpanel
  • Namecheap Website Builder
  • Neuroflash
  • Nimble
  • Nutshell
  • Omnisend
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Podium
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Qualtrics
  • Quo
  • Recurly
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Salesforce Sales Cloud
  • Segment
  • SessionCam
  • Shopify
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • SmartSuite
  • Smartlook
  • Smith.ai Live Website Chat
  • Softr
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveySparrow
  • Survicate
  • SysAid
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Trustpilot
  • Typeform
  • Ucraft
  • Userlike
  • VWO
  • Vero Workflows
  • Viewabo
  • Vision Helpdesk
  • WP Engine
  • Wappalyzer
  • Warmy
  • Wave
  • WebinarGeek
  • Wistia
  • Wrike
  • Wufoo
  • Xperify
  • Zendesk Chat
  • Zendesk Support Suite
  • Zoho Desk
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Intercom Live Chat Software logo
Intercom
Total integrations: 134
  • AWeber
  • Acquire.io
  • Agile CRM
  • Airmeet
  • AliveChat
  • Alterdesk
  • Amplitude Analytics
  • AppMaster.io
  • AppSumo
  • Appy Pie
  • Attio
  • Authorize.Net
  • Automate.io
  • Automizy
  • Avochato
  • BRYTER
  • Baremetrics
  • Better Stack
  • Bill.com
  • Birdeye
  • Bubble
  • Cakemail
  • Calendar
  • Canny
  • Capsule CRM
  • Chargify
  • ChatArt
  • ChatBot
  • ChatGPT
  • Chatfuel
  • Clearbit
  • ClickUp
  • Close
  • CloudCannon
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Contento
  • Crazy Egg
  • Creatio
  • Delighted
  • Deskxpand
  • Dialpad Talk
  • Discourse
  • Domain.com
  • Doodle
  • Duda
  • Ecwid
  • Elastic Email
  • EngageBay
  • Enonic
  • Expensify
  • Fibery
  • Flowrite
  • Flywheel
  • Framer
  • Freedcamp
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Genesis Pro
  • Ghost
  • Gist
  • GitHub
  • GoToWebinar
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Help.com
  • Helpshift
  • Hopin
  • HostWP.io
  • Hostinger Website Builder
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Impact
  • Inbenta Chatbots
  • Insightly CRM
  • Inspectlet
  • Instapage
  • Involve.Me
  • Jira Core
  • Kayako
  • Kinsta
  • Kissflow
  • Kissmetrics
  • Klaviyo
  • Kommo
  • Landbot
  • Litmus
  • LiveAgent
  • Livestorm
  • Loom
  • Lucky Orange
  • Mailercloud
  • Mailjet
  • Mailmodo
  • Mailture
  • Makeswift
  • Managed Server Hosting
  • Medallia
  • Microsoft Power Automate
  • Microsoft Teams
  • Mixpanel
  • Namecheap Website Builder
  • Neuroflash
  • Nimble
  • Nutshell
  • Omnisend
  • Outgrow
  • Overloop
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Podium
  • Populr
  • Pory.io
  • PostHog
  • Postmark
  • Qualtrics
  • Quo
  • Recurly
  • Respond.io
  • Retool
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Salesflare
  • Salesforce Sales Cloud
  • Segment
  • SessionCam
  • Shopify
  • Shuffle
  • Site.es
  • Site123
  • Sitecore Experience Manager
  • Skuid
  • SmartSuite
  • Smartlook
  • Smith.ai Live Website Chat
  • Softr
  • Stract
  • Streak
  • Stripe
  • Supermetrics
  • SupportBee
  • Supportbench
  • SurveySparrow
  • Survicate
  • SysAid
  • Texta.ai
  • Thinkific Plus
  • Time Doctor
  • Trainual
  • Trustpilot
  • Typeform
  • Ucraft
  • Userlike
  • VWO
  • Vero Workflows
  • Viewabo
  • Vision Helpdesk
  • WP Engine
  • Wappalyzer
  • Warmy
  • Wave
  • WebinarGeek
  • Wistia
  • Wrike
  • Wufoo
  • Xperify
  • Zendesk Chat
  • Zendesk Support Suite
  • Zoho Desk
  • ZoomInfo Chat
  • Zowie
  • folk
  • tawk.to
Top Alternatives
Helpdesk Help Desk Software logo
Helpdesk
See all alternatives
Intercom Live Chat Software logo
Intercom
See all alternatives