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Methodology
Respond.io
4.8
( 152 )
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At a Glance
Overview
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
Reviewer's Segments
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
28
- AppsFlyer
- Asana
- Copper
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot
- Intercom
- Intuit Mailchimp
- Joomla
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Playvox
- Salesforce Sales Cloud
- Segment
- SendBird
- Shopify
- Slack
- SurveyMonkey
- Trello
- Twilio
- WhatsApp Business
- Zapier
- Zendesk
Total integrations:
11
- AppsFlyer
- Asana
- Copper
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot
- Intercom
- Intuit Mailchimp
- Joomla
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Playvox
- Salesforce Sales Cloud
- Segment
- SendBird
- Shopify
- Slack
- SurveyMonkey
- Trello
- Twilio
- WhatsApp Business
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
- By respond.io
- Located in Kuala Lumpur, Malaysia
- Founded in 2017
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