Helpshift vs Zendesk Support Suite
Take a look at how Helpshift and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
28
- Aircall
- AppsFlyer
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Desk.com
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Lucidchart
- Meta for Business
- Microsoft Excel
- Microsoft Teams
- Miro
- Mixpanel
- MoEngage
- OneDrive
- Pipedrive
- Playvox
- RescueTime
- Segment
- SendBird
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
59
- Aircall
- AppsFlyer
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Desk.com
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Lucidchart
- Meta for Business
- Microsoft Excel
- Microsoft Teams
- Miro
- Mixpanel
- MoEngage
- OneDrive
- Pipedrive
- Playvox
- RescueTime
- Segment
- SendBird
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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