HubSpot Service Hub vs Tidio
Take a look at how HubSpot Service Hub and Tidio stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Tidio has been rated 4.7 out of 5 from 1413 reviews.
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$29.00/month
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
10
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Airtable
- BigCommerce
- Brevo Marketing Platform
- Canva
- Duda
- Ecwid
- Gmail
- Google Analytics
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Jimdo
- MailerLite
- Omnisend
- Pipedrive
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Squarespace
- Testimonial
- Trello
- Wix
- WooCommerce
- Zapier
- Zendesk Support Suite
- Zoho CRM
Total integrations:
25
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Airtable
- BigCommerce
- Brevo Marketing Platform
- Canva
- Duda
- Ecwid
- Gmail
- Google Analytics
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Jimdo
- MailerLite
- Omnisend
- Pipedrive
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Squarespace
- Testimonial
- Trello
- Wix
- WooCommerce
- Zapier
- Zendesk Support Suite
- Zoho CRM
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, and Customer Success Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
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